Monzo reviews
What users love and hate · 500 reviews analyzed · ★ 4.2
MAKE YOUR MONEY MORE MONZO 🏦 Hi, we're Monzo – a bank that lives on your phone.
What users love
Горшки для бюджетирования
«Pots» позволяют физически отделять деньги по категориям — аренда, цели, накопления — что помогает людям с СДВГ и нестандартным мышлением управлять финансами.
being able to separate my money into pots and see everything clearly has enabled me to take control of my spending habits!
easy banking saving pots and budgeting. would recommend
so easy to navigate. pots for saving or for goals, or group payments. great for rebuilding credit score, whilst being quick to respond if customer services are needed.
Ранняя выплата зарплаты через BACS
Debit платежей через BACS приходит на несколько часов или дней раньше официальной даты — одна из самых упоминаемых причин оставаться с Monzo.
Paid early feature is a game changer. Nice one team!
this bank is perfect for me wages can be paid early everything is easy to sort out bills are paid easily couldn't ask for more
Great with Monzo. If you get paid with BACS ,you can get paid early
What users hate
Закрытие аккаунта без причины
Аккаунты закрываются без уведомления и объяснения — нередко сразу после получения крупного перевода или в выходные, когда нет доступа к средствам.
useless. closed my account for no reason, caused me a load of grief after being a customer for over 8 years.
After 8 years of being with them they freeze our accounts over the bank holiday weekend and then email us to say they are closing them down and do not have to give a reason. They have managed to destroy a new business
worst customer support. closed my account randomly without any explanation
Видеоверификация не работает
Верификация через видео при открытии аккаунта зависает: после десятков попыток с разным освещением система всё равно отклоняет запрос.
the video identity verification doesn't work I tried for 1 hour perfect lighting spoke clearly didn't work
I made 7 verification videos more 3 secons and still didn't let me continue.......
Trash. Their verification process is horrible, they keep asking for more and more photos of you holding your ID and asking for "clearer" photos.
Обновление сломало вход
После обязательного обновления приложение перестаёт запускаться или требует повторной верификации — пользователи теряют доступ к деньгам в неожиданный момент.
I can't get into my monzo account at all now why did I have to update the ap when there was nothing wrong with it !
I am not able to access account because of update
Help! I Can't access my money unless I update - my phone has no space to update. I need control of my account! They need to make a web version when the app doesn't work!