ReGain - Couples Therapy

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1. ★★★★★подписка и платные ограничения

   They charge you for no reason. This company will charge you when you don’t schedule any sessions and they provide no service. I don’t know how that is legal but I’d stay away from these thieves

2. ★★★★★негативный опыт без конкретной причины· без конкретики

   The service is good. The regain app is awful.. There’s no way to contact customer service or to remove anyone from or make changes to the app. I have been trying several weeks now because me and my partner has decided to separate and there’s no way you can remove them. I feel like that’s a awful flaw in the system

3. ★★★★★подписка и платные ограничения

   DON’T WASTE YOUR TIME. THIS PLACE IS A RIPOFF. Therapist? Great! Everything else about this company/system - HORRIBLE. You aren’t able to use insurance, so the CHEAPEST plan is $50+/week. I paid for MULTIPLE weeks, and only got to see the therapist ONE time. When I tried to message my therapist to tell her I had to cancel because this wasn’t worth the money, I couldn’t, because they wanted me to pay!!! In conclusion, such a waste of money! TAKE YOUR BUSINESS ELSEWHERE.

4. ★★★★★негативный опыт без конкретной причины· без конкретики

   Starting Service. Not happy with the process and how therapy gets started

5. ★★★★★негативный опыт без конкретной причины· без конкретики

   Horrible person. This lady believes that cheating doesn’t mean anything if your partner is drunk she’s completely unprofessional and the other lady I had muted herself and would go on a call with other people during our live sessions

6. ★★★★★подписка и платные ограничения

   Poor customer service. Signed up for Regain therapy as I had previously used service in 2020. Paid for the monthly subscription and asked for a female therapist. My old email was still attached to my profile so I changed email address. Regain set me up with a male therapist. I declined therapist and requested a new one. On the app it requested payment authorization again. I checked account and payment was pending from previous payment. accepted so I could choose female therapist. was placed with another male therapist. Declined therapist and checked account to find that I had two charges for monthly service. Called number provided on statement and spoke with representative who stated that all billing inquiries have to go through email, which I had done previously the day prior and received no answer.. So far I have gotten several emails saying that they will send me a list for new therapist for me to review and when I responded no cancel and refund me for the service I never received I get no response. Just beware if there are billing issues it is near impossible to get help.

7. ★★★★★негативный опыт без конкретной причины· без конкретики

   Therapists availability is very limited. The app doesn’t provide clear scheduling guidance, and for people who work regular hours (8 am – 5 pm), it’s nearly impossible to get consistent care. We’ve already spent months just trying to establish care — we switched from our first therapist because it wasn’t a good fit, and now scheduling is the main barrier with the second therapist. Now, we are forced to switch again, it feels like we’ll continue wasting time and money without ever making progress

8. ★★★★★негативный опыт без конкретной причины· без конкретики

   Scam. They’ve charged me twice without providing any therapy. Therapy promises a safe place to be vulnerable. This has proven to only take advantage of a struggling person finally reaching out for help.

9. ★★★★★подписка и платные ограничения

   -$85 and nothing to show for. My girl and I signed up for therapy and on our second appointment our “therapist” canceled a hours before and I was still charged $85. Later to find out that I’m paying that regardless if I have therapy or not. So technically the Therapist could cancel every week and I’m still being charged and I can’t switch them up easily. Save your money and go elsewhere!!

10. ★★★★★подписка и платные ограничения

    Paid for 4 weeks but never received therapy. We had an appointment scheduled with our therapist but she had “technical difficulties”. When trying to plan another session she got back to us over a week later. We paid for therapy for a month but received zero therapy.

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Boooo. “Therapist” cancelled our apt 30min before the session started. Yet, I still got charged $80 for the week. No matter if you have a session or not, you get charged for the week. Do not recommend if you want consistent sessions. Especially if they can cancel and you still get charged smh.

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    Awful Experience. After finally being paired with a therapist, she decided to remove herself as our therapist before we could even have our first session. You pay weekly whether you have a therapy session or not. So bad it's a huge scam.

13. ★★★★★подписка и платные ограничения

    Good service, poor customer support.. Note: Even if you don’t use the service at all for the month, they will not refund the current billing period if you choose to cancel. Using the contact email is useless provided on their website won’t garner a response; you must use their website instead. To counter their ‘check the junk or spam folder’, it’s been done. Nothing is found.

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    Why will no one from support return my messages???. First time using this app, and I had my first therapist not show up to the session, the second therapist kept rescheduling the appointments I would make based off his own published schedule, when he sent me messages, he typed like a teenage girl programmer, no capitalization, extremely unprofessional, then I had one good session with the third therapist and the last two have had to have been aborted because of her poor connectivity issues! I have messaged Support multiple times through the app about all of these issues and no one has responded!! I sent my first message over three weeks ago. You have ripped me off for $300. I am now contacting a lawyer because I’m going get my f’n money back.

15. ★★★★★подписка и платные ограничения

    FALSE ADVERTISING. They charge you even if you cancel sessions in the appropriate window. What a nightmare. Companies like this are why people hate therapy and I will be avoiding it at all costs

16. ★★★★★негативный опыт без конкретной причины· без конкретики

    Double Charging. Regain has been double charging me & my partner for three months now. I've spoken to multiple agents through their support center who have told me that they has solved this issue, & I just received another $260 overcharge. Extremely disappointing & not a business to trust with access to your $$.

17. ★★★★★подписка и платные ограничения

    Therapist is a NO SHOW twice.. My husband scheduled therapy and the therapist was a no show twice. We waited on the line and messaged the therapist but she never showed or returned messages. This is a scam and I want a refund.

18. ★★★★★подписка и платные ограничения

    Regain shared my sensitive information with my ex without asking me.. I had used regain in the past (over 2 years ago) when my former partner cheated on me. I tried to make a new account so my current partner and I could get some guidance. I answered all questionnaires, and then was asked to confirm my email. When I did I was then taken to my old account which was linked to my ex partner’s account from years ago. I was unable to remove my former partner from my profile and was told by the support team that my ex now has access to information relating to my therapy sessions since they are linked to my profile. Information that I had previously entered such as my sexual orientation, relationship status, gender identity, employment, reasons for seeking therapy, therapy goals, and payment information were now being shared with someone who could use this against me. Regain support, and my therapist, have now stopped communicating with me while I’m trying to figure out this mess. I feel violated by my experience with this service and have been caused more pain and worry than I came into this with. All I want is a refund for services I haven’t used, cancellation of my subscription, and erasure of my data.

19. ★★★★★подписка и платные ограничения

    Theft at its finest. Canceled my membership over a month ago and have been billed twice, with no response. Don’t sign up or you will be stolen from. Who would’ve thought my therapist would be the reason I can’t pay my mortgage.

20. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible Service. Took forever for me to match with them. On top of that I messaged the support and no one has responded and it’s been over a week. Absolutely ridiculous and I can’t believe I wasted my time and money with this!

21. ★★★★★подписка и платные ограничения

    Lack of professional integrity. 1. Lack of Professional Accountability • Patricia Corbett LICSW #4355C (Expires: 2025-08-31) repeatedly neglected her mandatory reporting duties, which is a violation of her professional responsibilities. In our case, there were clear situations that should have been reported due to the sensitive nature of the circumstances, but she failed to act on her legal obligation. 2. Emotionally-Driven Decisions Instead of Clinical Judgment • Throughout our sessions, Patricia consistently made decisions based on her emotions rather than clinical training. Instead of assessing the situation objectively, she would make assumptions or take sides, undermining the therapeutic process and damaging trust. 3. Disregard for Legal and Ethical Boundaries • Patricia demonstrated a fundamental misunderstanding of laws around sharing medical information. She inaccurately claimed that I required a medical release to share certain details, which was legally incorrect. Her lack of knowledge regarding these boundaries is troubling for someone in her role, especially when working with sensitive personal and medical histories. 4. Enabling Manipulative Behavior • Rather than addressing manipulation head-on, Patricia enabled the other party to maintain control through selective communication and half-truths. She allowed silence and misinformation to create an environment of manipulation, leaving me to deal with the fallout of these actions without intervention or support. 5. Financially Motivated Behavior • Patricia attempted to shift our sessions away from the Regain platform, which raised significant concerns about her financial motivations. It seemed evident that she was attempting to avoid platform fees and arrange direct payment, prioritizing her personal financial gain over the integrity of the therapy and the platform’s structure. 6. Inconsistent and Unreliable Communication • Patricia often ignored messages for multiple days at a time and failed to address urgent concerns in a timely manner. Her lack of engagement and consistent over-talking during sessions demonstrated a disregard for effective communication, leaving important issues unresolved. Her unreliable presence made the situation more difficult to manage, adding stress instead of alleviating it. 7. Deflection and Victim-Blaming • When I tried to communicate critical issues, Patricia often deflected responsibility, choosing to focus on irrelevant points. Instead of addressing the manipulative behavior that was clearly affecting the relationship, she shifted the blame and shamed me for raising legitimate concerns, further damaging the therapeutic space. 8. Ethical Concerns Regarding Financial Conflict • Patricia’s actions suggested she may have been trying to save money by not paying platform fees to Regain, attempting to move the therapy to a private setting that would benefit her financially. This raised significant concerns about her ethical standards and whether she was truly focused on helping her clients or merely looking out for her own financial interests. 9. Inadequate Clinical Support • At no point did Patricia provide any meaningful resolution or helpful insight into the issues at hand. Instead of helping us work through problems, she contributed to an environment where manipulative behavior thrived, all while failing to fulfill her professional obligations to the state.

22. ★★★★★подписка и платные ограничения

    Great counseling, HORRIBLE customer service!. Loved our therapist!…but when there was a billing error that I tried to address, it all went downhill! I tried 5 times (FIVE!!) to get them to respond and I would always get an email request for a rating on the interaction for the person who supposedly responded to my inquiry, but I never got a response! Not one!!! I asked for a call twice, without a single response! If u think u want any resolutions to account issues or payment mistakes, this is not the right company for you, but if you don’t care about that and just want good therapy, then regain is the right place to go! Just don’t expect ANY customer service outside of your therapists interactions. Good luck!

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    I left worse. I had to switch therapists twice because they didn’t pay attention. Always less distracted. I tell them some thing and they completely forget about it. I went through a traumatic death during my time using regaine and my therapist Arthur canceled on me twice. This app has made me worse mentally.

24. ★★★★★подписка и платные ограничения

    Rip off. If you don’t use the four sessions you pay for in the month you will lose them. Meaning you will pay the same amount for one session as you will for four. So if you don’t want to continue after the four sessions but your therapist is only available every two weeks, you lose your other two appts but you still paid $320. Our therapist was amazing but the business is a scam.

25. ★★★★★подписка и платные ограничения

    Doesn’t work terrible tech support. Paid for a full subscription for a couple, paid $320, scheduled an appointment and the other person could not get access. Regain kept asking for payment from them even though one member of the couple had already paid. Spent 40min on the phone and they don’t have any standing tech support only people to file complaints.

26. ★★★★★негативный опыт без конкретной причины· без конкретики

    Couples Therapy. Very helpful and looking forward to our changes

27. ★★★★★негативный опыт без конкретной причины· без конкретики

    Waste of time and money. All regain cares about is matching you with the most pointless providers and don’t listen to anything you tell them you are looking for. If you like being assigned stupid homework when you’ve already told them you have no extra time then this is the joke for you. Tried multiple providers in different settings and both are only interested in pushing their personal take on what you need instead of actually listening. The platform is incapable of taking insurance which I’m pretty sure should be illegal and should be shutdown because of. I don’t recommend this platform or their providers at all for any reason.

28. ★★★★★подписка и платные ограничения

    The worst!!. My wife and I were simply wanting to get counseling to help fix our marriage. It’s already been very difficult for us to communicate, but we thought this would help us try to move forward and fix what’s broken. I thought this would be the best course of action for our budget because financially, we are not doing very well, but boy was I wrong. it’s been three sessions now and every single one. The app has technical issues. The first one it took my wife 20 minutes to logon and no matter what we did we couldn’t get her to join the chat. The second session the video wasn’t working only audio and it took 10 minutes for us to try to navigate through that before we could even start the session. i’m leaving this review today because today was our third session both my wife and I were logged on but the therapist were nowhere to be found because they for 20 minutes were attempting to log on themselves. We were chatting back-and-forth and she had no idea how to join the session. this led to my wife and I getting into a fight and causing even more issues now in our marriage. I’m filled with anxiety and stressed because of this service that I have paid for and I thought was there to help us. I don’t know if anyone else is experiencing these issues, but my life is so stressful. The last thing I needed was this as well. do not I repeat do not sign up for this app. I lost all my money every single one of my sessions were not an hour. They were more like 30 minutes because of technical issues and the last one never happened because the therapist did not know how to login. not to mention on top of it. My wife and I are now fighting because of it and she thinks it’s a sign from God that this isn’t working. Thank you for making my marriage even worse.

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    Scammers. Check out the better business bureau complain against them. They are not ethical and they don’t have customer service. They stole my money.

30. ★★★★★подписка и платные ограничения

    No show. My fiancé and I waited for our first session and the therapist never showed up. Very disappointing. I’ll probably be charged with a no show fee to. We’re going to be continuing but changing our therapist. I’ll change my review depending on how the next session goes. Why am I paying for 260 a month? What a waste of money so far