Havenly: Interior Design

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подгружаю остальные отзывы

1. ★★★★★приватность и лишние разрешения

   No privacy options. Deleting app due to tracking, including personal info

2. ★★★★★негативный опыт без конкретной причины· без конкретики

   Freezes every screen. Would not recommend. Couldn’t get the app to function for more than a few seconds at any screen.

3. ★★★★★негативный опыт без конкретной причины· без конкретики

   Stay away from this app. While the designers are wonderful on this app the customer service is absolutely the worst. I had made four orders with this app and each one has more issues to the point where I will no longer order from the site. The customer service team takes days to get back to you and you must constantly bug them to get what you need. It is a complete waste of time and money. Do not order anything through this site.

4. ★★★★★негативный опыт без конкретной причины· без конкретики

   Do Not Use. I’ve done three projects with Haven and the same designer. The designer ghosted me for 30+ days after buying a full design package. Everything I ordered took 8+ weeks to arrive and their customer service is AWFUL. Huge waste of time and money

5. ★★★★★подписка и платные ограничения

   Both the app and the design services disappoint. I paid for design services, but the final rendering had the colors in my home wrong, and included a couch that wasn’t one of my purchase options. I sent feedback about that, but haven’t heard anything (to be fair, the feedback was sent just after New Years, so maybe due to a holiday backlog). The designer doesn’t seem to read all of my messages, so suggests things I already stated was not an option. You can’t move around in the rendering, so only have 2 static views that just seem off in terms of proportions. Such a disappointment compared to the online services I used for design 6 years ago!

6. ★★★★★подписка и платные ограничения

   The worst. I ordered a design for my son’s room. It took two weeks to get the design back. At first they have you pick out items from the photos they provide and then they just use those exact same items for your room. The design I got back laughable. I wish I could attach a picture for you all to see. Not comparable to modsy at all. This is very very bad. I’m going to try now figure out how to get my $80 back that I paid for this scam.

7. ★★★★★негативный опыт без конкретной причины· без конкретики

   Worst app design. One of the worst apps developed. I was looking for strollers and on Google search havenly popped up. So I ordered Nina stroller system which was on 600$ sale through havenly. They cancelled the order after 2 days and by that time manufacturer ended the 600$ offer. When I contacted havenly the response I got was “we were not supposed to sell these products, we don’t know why they are showing on our website”. A basic web development course will help you in building a better website than this. Now I am at loss of 600$ and there is nothing this company did.

8. ★★★★★подписка и платные ограничения

   Garbage - don’t waste your money. This designers and this app are absolute garbage. I used two different designers and neither was capable of taking my ideas and feedback and turning it into a useable design. One was even downright rude. I bet they spent 15 minutes total on it all and of course picked the most expensive things to commission themselves — though absolutely none of them were my style so I’ll be purchasing absolutely nothing. The app isn’t capable of doing more than what I already did on my iPad. The whole idea of paying someone was to elevate the vision and ideas, but this was an absolute complete waste of my time and money. Am very disappointed and under no circumstances would I recommend this service to anyone.

9. ★★★★★негативный опыт без конкретной причины· без конкретики

   Terrible tech / AI slop. Do not purchase anything from them, they make it appear as they have real designers but once you pay they say the designer selected isn’t available and give you 3 AI options. Absolutely disgusting business practices. Will be reporting them to the state and BBB.

10. ★★★★★медленная работа и долгие загрузки

    Non responsive designer - bad customer support. I don’t normally leave reviews but I’m so frustrated with Havenly’s performance I felt the need to spend time to tell others why. Our designer has been MIA for two weeks after setting expectations with us that the entire process would take under that time. When I reached out to get my $200 back from Havenly, they only are offering new designers… Feeling like this is a scam - I would tread lightly.

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Bad service. Service is not useful at all. Designer informed us they didn’t need any dimensions of room at all (which is insane when we asked for layout help). Just sent us furniture options over and over to try to get their commission, would not recommend. Ended up getting my money back but they recommend items from their associated sites, nothing was ever branched out from, ai is better and free

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    The app is for the shopping list not for designs. I started a project with a great designer, but it was unexpectedly halted by the app. I couldn’t find any policy restricting international projects, yet Havenly later stated they don’t support clients outside the U.S. due to product availability and shipping issues. If the issue is the shopping list, I was more than willing to use recommended items. As a customer, purchasing should be optional—I saw no requirement to buy from their list. The designer was excellent, and the confusion seemed to come from the app, not her. Since the service is fully remote, the real limitation appears to be product fulfillment, not design. If that’s the case, the app should market itself as a shopping service—not “home design for everyone.”

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    No free trial. With many negative reviews at the top, I was hoping for at least one free trial image. How disappointing. How can I blindly drop $100+ on an app?

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible customer service and no show designer. I selected my designer and they no showed on me twice without any apology, notice, or anything. Customer service blamed me for not calculating time zones correctly (I was correct). Also customer service takes 48-72 hours to respond to anything and you must communicate via email, there is no phone number to call.

15. ★★★★★подписка и платные ограничения

    Worse return policy on the planet. Designers are fine but DO NOT PURCHASE ANYTHING FROM HAVENLY. find alternatives from other sites. Worse customer service on the planet two of the items were delivered to New Jersey instead of Arizona. And my money still has not been returned over a month later. Two items that did not match and were poor quality. You have to jump through hoops to return. You have to pay for return yourself! And the shipping cost could be higher than the cost of the item. And if they receive it and decide to return your money, there is a 15% restocking fee so essentially your negative from the get-go. horrible app horrible customer service. do not waste your money on buying product from here buy it from the original sites or Amazon where you can return anywhere without jumping through hoops having to take pictures to FedEx, UPS etc. yourself carrying big heavy boxes etc

16. ★★★★★подписка и платные ограничения

    No one responds at all after paying!. I paid for an in person design package and there’s radio silence. I can’t get my designer or Havenly customer service to respond to me. This is a pretty horrible experience after paying hundreds of dollars.

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    Deleted App Immediately After Signing Up. Asks for $99 minimum before doing anything else after setup.

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    The website needs updates. I love this concept, the designers are great and It’s exactly what I was looking for but the website simply doesn’t work, every single time I go on the website I can’t see my project I have to send an email to get the direct link and sometimes works and other doesn’t. Because I loved to work with the designer I found I purchased 3 more rooms, received the confirmation for all 3 but I can only see 2 on my page and when I go to select the designer for my project that I’ve already purchased is asking me to purchase a project again!!! I’m so frustrated with this situation, definitely not using the platform to purchase furniture, if I can’t find my projects on my page at anytime I don’t want to imagine dealing with thousands of dollars worth of furniture.

19. ★★★★★негативный опыт без конкретной причины· без конкретики

    Beyond terrible service. This has got to be the worst app I’ve ever attempted to use. Their app simply does not work for uploading photos I have tried at least 10 times over multiple days. You cannot use the designer if the pictures don’t upload. They are also impossible to contact. They do not answer emails and they literally have no phone number for customer support! They direct all inquiries to email and then don’t answer email. Save your money use someone else for the love of god.

20. ★★★★★негативный опыт без конкретной причины· без конкретики

    Modsy was way better .. Horrible I don not recommend

21. ★★★★★негативный опыт без конкретной причины· без конкретики

    Customer service not good. Great idea as an app BUT customer service is not good. They do not get back to you if you’re having an issue with the app. Be careful before signing up for a package.

22. ★★★★★подписка и платные ограничения

    Not Sure What Happened, But….. So first off I’ve never used a service like Havenly so I went in with zero expectations but a bit of excitement. I moved into a place I’d already started decorating but needed help rounding out my initial idea. I sent Pinterest boards, pictures, videos, and even measured my room. I painstakingly went through quite a few designers for my online consult (the lowest tier) and just thought “let’s see what happens”. So… this is what happened. My initially chosen designer sent and introduction (after some time waiting) followed by three general styles I could give feedback on. I have as much feedback as I could, which the designer said and I quote “obsessed with how you give feedback” I am assuming due to me taking time to carefully think through everything she sent (part of my job is to give feedback too). I waited on an update, super excited because one of the concepts was really getting my interest and what I was going for. Then I finally get a concept (later than quoted time and no clear communication from designer)that looks like it was thrown together with MS paint in 5 minutes and doesn’t really seem to reflect my space or any of my commentary at all. No big deal! I though. I assumed this was a first pass let’s give feedback and go from there. I give feedback and am immediately notified, upon hitting send, my designer is no longer on Havenly. Mind you I even had sent a follow up checking in before getting a concept and was assured that jd of that day I would get something (I didn’t, it came about two days later. Under promise over deliver people). I get a new designer, then another new designer and honestly I was wracking my brain, what could I have done wrong? Now I have a new designer and a “final design” that has products I don’t love and the ones I do are sold out. All this is to say I’m sure there are many other success stories and I guess this is what I get having paid for the lowest tier. While I understand you get what you paid for, I still spent money and walked away with nothing helpful and a lot of surprise and frustration. I’ll be going elsewhere for my new home projects not because of price but my confidence in the service. Good luck!

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    App is blank. The app is blank? Nothing loads

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    Unhappy. I did not enjoy myself service . You select a designer , they respond within a week. Then the communication back and forth to get a response takes day. They’re also contracted with certain companies so unable to give you ideas from Other places like Amazon target wayfair Etc.

25. ★★★★★подписка и платные ограничения

    No customer service, they take your money but your design gets stuck in NoWhereLand. I paid all the money and spent time carefully uploading pictures and notes for the rooms I wanted to redesign and submitted my project. I week later I didn’t have any response so I emailed customer service. No response for 2 weeks! And their response was worthless, saying I hadn’t completed all of the required items. The app says I’m done with my side so I tried calling customer service to get a faster response. No one answers the phone! They still have my money and I’m stuck in NoWhereLand. What a joke.

26. ★★★★★негативный опыт без конкретной причины· без конкретики

    App is unstable. Poor app maintenance. Couldn’t create an account due to “Unexpected Error” and vague error messages like “oops! Problem on our end!” Glitching through screens, restarting signup process, and app screens doesn’t work on iPhone 14 proplus. The text was hidden behind my dynamic island. Too bad.

27. ★★★★★медленная работа и долгие загрузки

    Cool service in concept, bad in execution. We received a design thru Havenly and made several purchases based on the recommendations. The ladder/shelf and curtains that were sent to us were comically different sizes than the renderings that Havenly put together. The curtains only extended halfway down the window and the ladder/shelf was only about half the height that was shown in the pictures Havenly’s renderings. Also the bench we ordered got put on back order for 6+ months. We ended up having to cancel the back-ordered bench, returning the ladder/shelf, and exchanging the curtains. We are still waiting on them to process our curtain exchange that we sent back several weeks ago. The designer that did our original design left the company shortly after we placed our order and Havenly’s customer service has been slow, inconsistent, and not very helpful in getting this mess resolved.

28. ★★★★★негативный опыт без конкретной причины· без конкретики

    Good in concept, terrible in execution. I regret using Havenly and ordering anything through them. It seemed like designs are preset, and you’re just matched to an existing design. I hated my final concept. I ordered an art “print” for $179 and it’s just a cheap poster in a frame that can’t support its own weight.

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    If you need immediate design this is not the app. It’s been 2 months after we started (3 weeks after we pay) so in total 3 months and I still don’t have the rendering… I have an unfurnished home and a long waiting list from the online stores… wouldn’t recommend

30. ★★★★★подписка и платные ограничения

    They won’t even get started until a MONTH after you pay!. I have no idea how good of a job they do. I simply wish I had known BEFORE placing my order that they wouldn’t even get started for a month. And so far I’ve had no luck switching designers, or getting a refund, despite e-mailing them immediately after seeing the timeline. In my situation, where I’m living in an empty house and need design services quickly, this feels like a huge waste of time.