Eurail/Interrail Rail Planner

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1. ★★★★★негативный опыт без конкретной причины· без конкретики

   Login with Gmail fails on app. Tried many times, login with Google always failed

2. ★★★★★вылеты, зависания и ошибки

   The app is so broken. This is a terrible app is very hard to book reservations. It does not link to their website properly and it’s very frustrating to use.

3. ★★★★★негативный опыт без конкретной причины· без конкретики

   Terrible service and illogical app. This is a terrible app. We have several experienced travelers and each person is having the exact same problem. It sends you into a constant loop. One of the travelers had to pay a €200 fine on the train because it did not activate correctly. Trust me, this is not human error. We actually had the train people try to figure it out and they couldn’t figure out the problems with the loop either. Stay away. Customer service is only via email. The FAQs are terrible.

4. ★★★★★сайт умеет всё, приложение

   READ THE REVIEWS, this app is A COMPLETE WASTE OF TIME MONEY ENERGY AND EFFORT!. This is maybe the second or third review I have ever left for an app because generally if I have an OK experience, I just let it be. When I went to Europe in 2019, I went to a Rail service station and I bought a pass for my whole family. 6 adults. they told me which tickets I needed to buy and which ones I didn’t. They gave me a map, list, website, everything I needed to hop on and off or plan ahead. it was a wonderful experience, so this time I went straight to them. This time around, The website is difficult to navigate, which is also completely separate from the app, which is also difficult to navigate. the process of creating a pass for each person and then creating a trip for each person on the pass and then creating a journey for each trip and then activating each day….. it added stress and frustration the whole time I was in Europe. the instructions were unclear and not clearly explained prior to purchasing the past. You couldn’t lock anything down or secure anything until you bought the pass, and ONLY then could you save the information you needed, to realize that it was much harder to use than you thought, I tried to activate my pass for my first day for a train to Paris. Internet connection at the airport was spotty and I couldn’t get it to load. I tried again on the train and the train station, couldn’t get it to connect or when it did connect it wouldn’t load or save the trip…. We Got on the train after purchasing a second round of tickets (because apparently I bought the wrong kind The first time) then we had a conductor that was horribly rude and uncompromising and said that I had not downloaded the trip right and fined us €200 for doing it wrong. I had a long conversation back-and-forth with customer service where they explained that I did in fact do it wrong and that the fine was justified and that they explained on their site that you need to have the ticket a certain way, but I spent hours over several days reading as much as I could before buying this pass and never anywhere was it clear that if I didn’t have the right thing downloaded in different places separate from the tickets that sometimes needed to be printed to work, I would receive a fine. It was a cumbersome multi step process that I had to go through every time I needed to use a travel day and found I needed to screenshot the tickets just in case the app wouldn’t load later on the train. For the rest of the trip, not a single conductor asked to see my pass, just my tickets…so at the end of the day I spent €600 on a pass that never worked except to get me fined for not doing it right. Additionally, it’s advertised as an easy to use “hop on hop off” experience that you have at your fingertips for as many travel days as you purchase. The two days that I didn’t have tickets pre-purchased and I just wanted to get on a train, I couldn’t activate the pass without picking a specific route and if I didn’t know what route I was taking or what time I was getting on the train I couldn’t pre-activate it before getting on the train so I had to buy those tickets separately too. All in all, purchasing this rail pass through the website cost me about €700 more than I would’ve spent otherwise A COMPLETE WASTE OF TIME MONEY ENERGY AND EFFORT!

5. ★★★★★сохранение, экспорт или отправка результата не работают

   App will not work. I can’t get this app to save my pass. I keep getting an error saying that the version I have is too old. I’ve deleted and downloaded it multiple times.

6. ★★★★★подписка и платные ограничения

   Customers service NEVER responds. Impossible to get refund.. I bought the Eurorail Plus Pass for 600$. . I was in Paris and wanted to book a reservation with the Eurorai apo. I was having issues with the app and tried to connect customer service to ask a simple question. I got an automated message they would try to get back to me in 24 hours (that was 6 weeks ago , ImI never received a response). I went to the train station and found that the train ONLY GRANT A VERY LIMITED NUMBER SEATS TO EURORAIL AND YOU NEED TO MAKE A RESERVATION MONTHS IN ADVANCE TO GET ONE) So the first time I tied to use the Pass I had to buy a ticket ( there were plenty of available non-Eurorail seats. . The 2nd time I tried to use the Pass the same thing happened. At this point there was no point using the pass and since it was unused (I followed the instructions and deactivated it correctly , unused) I decided to return it when I got hone. It turns out you can only return the Plus Pass by contacting customer service. I attempted To contact customer service server many times but only received many “we will try to respond in 24 hours). It’s been 2 weeks. I’m out 600$ at the moment. Working with my credit card company to try to get my money back and have filed a complaint with the BBB. It seems the only time Eurorail responds is to negative feedback here in the App Store. If you are someone who used the Eurorail Pass years ago with great success - things have changed, there are only a few seats available for the pass per train and as I said they get reserved months in advance. I got that information from the ticket seller at the Gare du Nord in Paris and again in Milan. I still had a great trip. But I’m out 595$ for a useless Eurorail pass.

7. ★★★★★негативный опыт без конкретной причины· без конкретики

   Don’t use in Spain. I go to reserve a seat on a train and I am not able to then I go to Rail Europe and go to the same train, same time, and same day; and I am able to reserve a seat. Making the $174 I spent on the Spain pass an absolute waste of money. At least flushing the cash down the toilet doesn’t cause an absurd amount of stress dealing with trains

8. ★★★★★негативный опыт без конкретной причины· без конкретики

   Confused. Can’t figure it out can I get my money back

9. ★★★★★негативный опыт без конкретной причины· без конкретики

   Horrible. The most unintuitive awful app ever. Prepare for extreme frustration.

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    0 stars. The app is useless. You can’t book tickets you need other apps or websites which is the largest inconvenience. Then when you finally get to the page to book your tickets the train is sold out. Oh you want to book a train ticket on the website you need your Eurail number, well good luck finding that anywhere in the app. It’s going to be in your email when you fist got the app.

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Nothing but trouble. Was unable to add trips to the pass. Had to buy regular tickets.

12. ★★★★★вход, регистрация и доступ к аккаунту

    Stay Away. This might be the most defective app ever built by a technology company. Tickets cannot be found. Directed to SNCF on the reservation does not let a person create an account. I would not use this app ever again.

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    Scam. You’re better off purchasing individual tickets. Many trains on Eurasia require reserving seats which costs in addition to what you spent on the pass. The software interface is terrible and the algorithm for planning is consistently wrong. If you want to spend your European vacation frustrated and taken advantage of get the Eurail pass.

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    HORRIBLE HORRIBLE. If you can take so much money from people then you should be able to afford to put that money into developing a better website/app that actually works. Eurail alone is making me want to cancel my Europe trip. Do not buy the Eurail pass whatever you do!!!

15. ★★★★★негативный опыт без конкретной причины· без конкретики

    Piece of junk app. Really confusing. Interface is horrible.

16. ★★★★★негативный опыт без конкретной причины· без конкретики

    Pure aggravation. I have so far been unsuccessful in reserving seats on this app. I can pick a train trip, but if I can't reserve seats, it's pointless. I checked for possible reasons why I might be having difficulties and there was something about making sure the address isn't too long on one line. I tweaked that, and it still didn't work. Why can't this app be as easy to use as an airline app? Why must it be so complicated/glitchy? I suspect all the apps are both. I'm so frustrated I feel like bagging my trip to France.

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    Terrible App Experience. Can’t book directly on the app, doesn’t save any passenger details requiring you to resubmit everything each time. Nightmare experience

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    Bad. Even the most simple parts of the app don’t work can’t even see the trip plan you make and it is confusing to use

19. ★★★★★медленная работа и долгие загрузки

    Updates disable app. The app updates somewhat frequently and completely disables all functionality until you update it. Absolutely genius for a traveling app. Surely nothing could go wrong if I am physically unable to show my ticket or see my journey because you update the app in the middle of my trip where I have slow and limited data right? I actually cannot fathom that this was not thought about. Thankfully the guy checking my ticket recognized this app and let me go because he also knew it was awful. Imagine if you pushed the update while someone was actually at a station before they can pull up their ticket. I got lucky this time, not everyone will. Genuinely a complete joke

20. ★★★★★негативный опыт без конкретной причины· без конкретики

    Totally confusing and Unfriendly to use. This is the worse APP I have ever tried to use! Totally confusing with ZERO help form nothing more than a ‘BOT’. I have never been so aggravated trying to plan a trip in MY LIFE!

21. ★★★★★поддержка не отвечает или не решает проблему

    Waste of money. This app is terrible and ended up costing me more money than if I had just booked things directly. First, in order to book seats on restricted trains you have to buy tickets outside the app. However, even though it is the same company the systems are not connected so your passes do not show up in the app. This is ridiculous. Then, in addition to using one of your passes for the day, one must connect their set reservation to the pass. However, since the systems are disconnected the way to do this is difficult. By not doing it correctly you get a fine on the train. Additionally, booking some trips are so restricted that there is zero availability. This is for multiple times across multiple days with a weeks notice. This is wild and truly frustrating. All I can say is this feels like a waste of money and the customer support team was incredibly unhelpful.

22. ★★★★★негативный опыт без конкретной причины· без конкретики

    Worst public transport service imaginable. If you don’t have to. Don’t bother using Eurail. Prices never match. Half the trains are not available. No customer service. Spent 200 on a train pass and yet I’m spending 50€ for each reservation on each connection.

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    Seats please. Terrible App. Easy to get a train, but you then have to leave the App to try and book a seat to which there are very few. We were able to use this a few times and then “seats are sold out” and we had to go direct to the carrier. Do NOT buy.

24. ★★★★★подписка и платные ограничения

    Terrible app/good pass. The EURail pass is a good value, but the app is total garbage. You can buy the passes and reserve seats on the website but have to “activate” them on the app. This process is nearly impossible and should be completely unnecessary as the passes and reservations are already paid for. They literally have all this data and could connect it on the back-end if they were half way competent. We nearly got kicked off a train even though we had printed tickets because of the terrible design these companies have used. Even the train conductor could not figure it out, but was kind enough not to kick us off.

25. ★★★★★подписка и платные ограничения

    Horrible Application. Had to go through a million windows to purchase anything. Nothing would load, and I was redirected multiple times to a faulty website. This is such a poorly coded application plan your trips in advance they will not let you do anything spontaneously. If I am paying hundreds of euros for a service I expect it to work.

26. ★★★★★негативный опыт без конкретной причины· без конкретики

    Buyer beware / scam alert. Eurail does not sell tickets!!!Upon arrival to the Eurostar train station, my “pass” was no where to be found in their system. Neither were my seats. The ticketing agent said Eurail is not an actual ticket and is a popular scam during travel season.

27. ★★★★★подписка и платные ограничения

    Garbage. App makes it easy to find train options for your travel needs but doesn’t make it easy to book seats which is often required. This app only shows train options for Trenitalia and Frecciarossa. This then forces you to spend extra time going to a ticket counter to book seats, if no seats are left you cannot take that train. Not knowing this nuance messed up travel plans a number of times on my vacation, costing me hours of sitting in train stations. The app completely crashed during my trip, so I was unable to book a train ticket on one of my days through the app. This cost me entire travel day of my pre bought 4 day flex pass and additional money spent on purchasing train tickets at the window. Eurail refused to refund me for one day of my four day pass. In total this error cost me and my group ~$700. Customer service was hard to reach and unhelpful.

28. ★★★★★негативный опыт без конкретной причины· без конкретики

    Nightmare. I’m a travel agent and this app and site are an absolute nightmare to navigate. Worst program I’ve used for anything travel related

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    Gave me cancer. Before I downloaded this app I had a bright future as a doctor or a lawyer or something like that that makes a lot of money. Upon downloading this app I quickly developed a tumor in my brain that soon became malignant. It is now stage 4 and I will probably die in the next few months. Thanks Eurail.

30. ★★★★★негативный опыт без конкретной причины· без конкретики

    Unintuitive, clunky, prone to crashes, DO NOT WASTE YOUR MONEY. This interface is absolute garbage. It shows you trains, allows you to add them to your journey, and use one of your travel days before it tells you the train is fully booked. One could assume that receiving a QR code with your ticket after purchasing an expensive rail pass would constitute a ‘reservation’ but this is not the case. This misunderstanding lead to me being booted from the train and stranded in the Portuguese countryside for 8 hours. I acknowledge the lapse in judgement on my part, but why can we not see when trains are fully booked? And furthermore why are we allowed to activate a travel day BEFORE we’ve gotten the mandatory reservation? In addition to all of this, the website crashed for an entire morning and left me unable to see schedules or reserve tickets, causing me to alter my plans greatly for the weekend. I’m extremely dissatisfied and will not be purchasing this ever again.