Albert — отзывы
Что хвалят и на что злятся · разбор 500 отзывов · ★ 4.5
Финансовый ассистент с кэш-авансом, автосбережениями и инвестициями — но принудительная подписка и намеренно запутанная процедура отмены превратили приложение в источник жалоб на несанкционированные списания.
Что хвалят
Кэш-аванс работает для постоянных пользователей
Пользователи, которые не столкнулись с проблемами подписки, отмечают удобство быстрого аванса без длительного ожидания и проверки кредитного рейтинга.
Albert app is easy to use and is great for emergencies! I recommend it!
I've been using Albert for a few years, never had any issues whatsoever, love this app!
This app has probably been one of the best cash advance apps. I love the tools it has to help you save money and how flexible the app is.
На что злятся
Отмена подписки заблокирована намеренно
Кнопка отмены скрыта за несколькими экранами; при наличии даже минимального остатка на счёте отмена недоступна — пользователи платят месяцами, не имея возможности выйти.
Predatory make canceling subscriptions almost impossible and difficult for no reason force to pick a subscription to even use the app, then, when you try to cancel the subscription, they make it difficult. It's nearly impossible
Started to get charged $19.99 a month for this app when I didnt know I signed up for a subscription. App is intentionally difficult to cancel and will continue to charge. You must clear all accounts that end up having money in them, even though you never made deposits.
do not pay for the subscription. even as a mistake. they won't cancel the subscription. in order to cancel subscription you have to remove subscription you have to withdraw all the money from the account. they won't let you withdraw last 5 dollars. so you keep paying 20 dollars every month
Списания продолжаются после закрытия
Даже после подтверждённой отмены аккаунта Albert продолжает списывать $19–40 ежемесячно; поддержка отказывает в возврате, ссылаясь на условия.
They robbed me this is fraud don't trust them. they won't let you cancel I had to go through 15 different steps to cancel then they still charged me 3 months later one charge for 19.99 and one for 36.00 and then I chatted with customer support and they said no refunds.
I canceled this subscription months ago. Randomly, I received a subscription cost; which was doubled. I provided screenshots to the customer service chat, I was told my login didn't match.
They charge me $20 per month for years when I don't use it and can't cancel because the login doesn't work, even after changing password.
Автоматические сбережения без спроса
Albert автоматически переводит небольшие суммы на сберегательный счёт — без явного разрешения; вывод занимает дни, что не даёт отменить подписку.
I tried canceling but they won't let you if you have money still in the app. It took a week to get the $14 I had in savings back out because I could only do it $2-3 at a time
Поддержка только через AI — без живых людей
При заблокированном аккаунте или несанкционированных списаниях живого оператора нет; AI-бот перенаправляет на email, откуда приходит отказ в возврате.
Save yourself the frustration and run far away, they just take your money and provide no customer service. I was locked out of my account since late 2025 and no one was able to help me until I contacted my bank. Meanwhile being charge $39.99 monthly
Customer support is the worst. Haven't been able to log into my account for months but they continue to take my money.
no customer service to speak with. but just an AI and when you want to cancel it. they try collect more money extra $5.00 when they own $2.00 . Just to cancel. this is very shady