SpotOn GPS Fence

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1. ★★★★★негативный опыт без конкретной причины· без конкретики

   Collar is not reliable. I’ve heard the cheaper collars are not reliable either, so better to spend less for the same issues. Cannot connect to collar most times. Collar drops signal often and we live in the city where signal is not an issue. It used to work great, but over last 6 months this collar has declined in its reliable service. Don’t rely on it as your only source of boundary for your dog.

2. ★★★★★поддержка не отвечает или не решает проблему

   Works Inconsistently. It doesn’t connect to the satellite consistently. Sometimes the app says it’s working and it isn’t. No response five days after emailing and requesting a support call. The collar was pinging/ringing through my cell phone. A $1,000, this is unacceptable.

3. ★★★★★негативный опыт без конкретной причины· без конкретики

   Worthless. If you want your dog to get run over by a car get this collar. My dog excape fence daily. (Can prove it via excape history and tracking) Have it on highest setting still escapes. Company says to try this and try that doesn’t work

4. ★★★★★подписка и платные ограничения

   Garbage. After barely a year and a half the collar is completely broken. The collar has extremely poor quality. We had to replace the clip twice within the first year and now the collar has completely ripped in half by not even 2 years. After spending $1,000 on this product, you would think it would be better quality. I’m assuming that’s why the warranty is only one year, because this is what happens after and then spot on isn’t liable for paying for another one. I would NEVER recommend this product especially for this price. Not worth it

5. ★★★★★негативный опыт без конкретной причины· без конкретики

   Would NOT buy. The Bluetooth to change the settings on the collar, never work.

6. ★★★★★негативный опыт без конкретной причины· без конкретики

   Will not track. We've had this system 1 year. The collar totally quit working! The company won't stand behind their product. $1200.00 and only works for a year? They told me I could purchase a new collar for $400.00.

7. ★★★★★негативный опыт без конкретной причины· без конкретики

   Worked well and broke quickly & was shocking dog randomly; new one broke quickly.. I wanted to love it. And I did for a while because so flexible. Worked well and broke quickly & was shocking dog randomly; That was awful. I actually tested it on me and was going off no where near set boundary. Yuck. The collar also constantly fell off and they sent a new clasping system which worked. New one electronic system broke quickly. My dog keeps escaping and collar doesn’t track. Bluetooth not connecting for update. This is a Labrador that is mostly indoor but loves to role in dirt. Should be able to handle normal dog behavior but original one inside components came loose quickly. I wonder if I was given a faulty refurbished one. Love concept! Maybe the newest model addressed the collar falling off and more secure inside. Hope this helps people make informed decision. It’s not a perfect product as far as longest, but when working it was great.

8. ★★★★★негативный опыт без конкретной причины· без конкретики

   Poor collar communication. Phone more times than not can’t communicate with collar. I have good cell service where i live.

9. ★★★★★негативный опыт без конкретной причины· без конкретики

   Worst App Ever. Genuinely one of the worst products I’ve ever used. Almost never can actually tell me where my dog is and the chargers are horrible.

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    DONT BUY.. DONT BUY

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Old Collars Become Unusable. Our collars were made obsolete by software updates and tech supports recommendation was to buy new ones.

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    Junk. This collar has failed three times in one year. I’ve had to send it in for repairs twice in one year and I’m getting ready to send it in for the third time. Do not buy their collar. It’s garbage.

13. ★★★★★медленная работа и долгие загрузки

    Great in theory, poor in performance. The collar consistently does not provide feedback when my dog is close to or crosses the fence boundary. I have contacted Spot On multiple times and the problem has not been resolved. I was told the collar had poor cell service due to my location but that the satellite part would still function. Unfortunately, no part of the collar nor app work as advertised.

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    Don’t believe good ratings. App makes you login every time - never remembers your info. Collar inconsistent.

15. ★★★★★подписка и платные ограничения

    Don’t buy if you live on eastern shore. Received SpotOn collar yesterday. We already tried Halo and had a similar issue with the collar. Both the Halo and SpotOn both just randomly stopped working and our dog was 2 miles away when I noticed it wasn’t working properly again. Worked fine for approximately 4-5 hours however, every afternoon around 2 it just stops working, even after it buzzes at the fence line. We check now every time the dog goes out. Was working then five minutes later checked the app says and shows dog inside house. Dog can be seen visually 2 miles down road. Obviously he’s not at home like the app says. Call and emailed customer service and all of a sudden I the customer is the problem. Apparently dog owners who’s dogs are already trained on ecollars are the problem and it couldn’t be that the actual product or app isn’t. Obviously since receiving it yesterday my dog somehow broke it? But it was working 1 hour earlier when he was outside. Their app insinuates the collar must be connected to Bluetooth, but then doesn’t work when the dog is more than 50 ft away. Then they say it works without cell service, uh no it doesn’t obviously or my dog wouldn’t have been down the block while the app said not only was the fence active and had great cell service he was 2 miles down the road. We live on a 100 acre farm in Maryland. So, if it doesn’t work here probably won’t anywhere truly rural. It’s even crappier and way more expensive than the Halo collar. Truly disappointing, since we went with this one for experiencing similar issues with Halo and SpotOn customer service said wouldn’t be an issue with their collar. Save your money buy an alternative. Adding the following: collar broke after one day of use. Completely stopped working, requested refund and am still waiting after 10 days. DO NOT BUY junk product

16. ★★★★★негативный опыт без конкретной причины· без конкретики

    Update messed it up.. After update doesn’t get any signal, collar is only 30 days old. Loved it until then and now they want me to ship it back so they can look at it. Clearly it was the update that caused the issue. Super disappointed unfortunately, and I never wrote reviews but the way they are handling it is the reason for the review. Should send me a new collar without a question with the understanding that I need to send the old one back or I will be charged, just like a cell phone does.

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    awful customer service. they left me hanging on the phone at 20 mins intervals for questions i had and then came back with C&P generic response or outright rude ones. maybe i’m old but service counts!

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible customer service. All I can say they don’t know what customer service is.

19. ★★★★★негативный опыт без конкретной причины· без конкретики

    Will shock your dog randomly even if in the yard with good connection. When the collar has good connection and my phone has good connection, majority of the time the collar will just updated to 20 minutes ago for example, and not actually show me my dogs location

20. ★★★★★подписка и платные ограничения

    I cancelled and they still charged renewal charges a year later. I cancelled my subscription a year ago and just got an alert that my visa debit was billed for another year fees which is not cheap. I emailed and haven’t heard back. Absolutely not ok

21. ★★★★★вылеты, зависания и ошибки

    Needs work. We bought the collar a year and a half ago and have had issues with it. The charging device is terrible. Had to replace it once already. The collar works and it’s nice to see where my dog is, but with large breed dogs, it isn’t strong enough. My 100lb lab feels it on max, but walks through it. Works 50% of the time honestly. Has potential, but since now the GPS stopped working on the collar I’m supposed to buy another $1,000 collar? Nope, checking for other brands.

22. ★★★★★подписка и платные ограничения

    Dissatisfied. This collar is hit or miss when it comes to accuracy. I wrote a complaint a few months back to google (username 3pministry_) mentioning that the collar was not keeping track of my dog and sometimes she would cross the boundary line with no warning or alarm/shock. Now the collar randomly alarms at times when it’s around her neck, poor girl, and she’s inside the boundary line (including inside my house) The darn thing even alarms/shocks when it’s charging on the charger. This is so frustrating considering the confusion it’s causing my dog, the scary shocks inside my home, and the amount of money paid for this thing. I would not recommend it to anyone. All I keep thinking is I should have bought a real fence.

23. ★★★★★подписка и платные ограничения

    Will not track collar….. We loved the collar for a few weeks. All of a sudden it started not being able to send signal to collar. It also would not track the collar from that point on. I’ve had a subscription the whole time as well. I live in an area where phone signal is great, just can’t get the collar to track.

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    Charging unit. For a $1000 plus collar. The charging unit is just poorly made. I am fixing to order my third charging unit. This u it stays home and somehow they just continue us to go out on me. Today the collar has been on the charger and when I checked it was at 2%. Unacceptable in my opinion, given the price for this device.

25. ★★★★★подписка и платные ограничения

    Does Not Hold Charge. I have owned this collar for one year now and have to say I am disappointed. After 9 months of use the collar simply would not hold a charge. The collar when new wouldn’t hold a full charge for more than 20 hours tops. I reached out to SpotOn and they sent me another collar which I received this week. Guess what happened…. It won’t hold a charge. I am beyond disappointed and at this point I just want my money back and I am going to try a different wireless fence collar.

26. ★★★★★вылеты, зависания и ошибки

    Needs More Work, Too Impractacle. Lots of problems immediately when trying to “Walk a Fence Boundary”. Red error notifications. Then I had the same issue as others - the collar needed a hard reset every time we did a fence update. Which was often, when trying to correct for drift. Buggy app and product. Daily charging. Drifting boundary. Slow alert times. Overall this didn’t work for our .75 acre yard.

27. ★★★★★подписка и платные ограничения

    Worked great for a month. Purchased 3 collars for my dogs. I have 2 livestock dogs and 1 indoor dog. At first the collars and app worked together flawlessly and I was very happy. However within two weeks one collar went completely dead and wouldn’t charge, company did a quick warranty repair and we were good to go. 4 weeks later our second collar had problems lasting 5 hours on a full charge so we went through the warranty repair process and they informed us they would not warranty repair it due to damage (aka normal wear and tear) and we would have to pay between $150-$750 to get the collar fixed. I voiced my displeasure but stated I would like to initiate a return to have the collar repaired. The company has not attempted to initiate a return and it’s been 36 hours. We also have an issue with our 3rd collar not charging to 100% but seeing as I trimmed the excess collar portion off the end of the collar it would be pointless to attempt a warranty exchange right now because our warranty is now voided, and I can’t afford two different repair bills seeing as I just spent $3,600 end of November/beginning of December 2022 and it’s only 7 days into January 2023. The app also started failing to track my dogs with continuous error messages. If my dog left the boundary area and returned the collar did not immediately exit tracking mode sometimes and we were unable to manually turn the tracking off. This killed the battery quickly in the collar an even manually shutting the collar off and turning it back on didn’t turn the tracking off. The app freezes constantly causing us to force close and reopen. I’ve noticed that the fencing boundaries are really starting to change as well almost daily and my dog is getting corrected in areas he shouldn’t be.

28. ★★★★★подписка и платные ограничения

    Battery issues. I got the brand new model fresh out of the box and the batteries die within 12-18 hours. That’s impossible to keep up with. It seems the extended battery mode through the paid subscription makes it worse. Not sure what’s going on.

29. ★★★★★смешанная оценка без конкретной причины· без конкретики

    On or off. It’s hard to tell with out checking the app to see if the collar is on or off

30. ★★★★★смешанная оценка без конкретной причины· без конкретики

    Good but has issues. App works well. A bit delayed at times. Love the fence. It works great 99 percent of the time. I’ve seen my dog walk right through the line with no tone or correction. Then an hour later the app tells me my dog is out of the fence. Don’t get the cellular option to track your dog. Doesn’t seem to work with less than 3 bars.