myPurina – Pet Rewards App

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подгружаю остальные отзывы

1. ★★★★★поддержка не отвечает или не решает проблему

   June 24,2026. I like the app for the most part and have upload receipts for rewards, but the Score More Challenge game hasn’t accepted my treat or litter receipts. Customer service, probably in India, keeps transferring my calls until it disconnects and multiple emails were never responded to.

2. ★★★★★пропадают данные, история или прогресс

   Waste of time. It used to be that I would occasionally have issues with loading of receipt, but for the last six months or so, I can’t get the system to recognize that I have Purina products on my receipt. The items are clearly marked as Purina. I’ve got the date in time and the store on the receipt yet. I constantly get the receipts. Kicked back with the message that there aren’t any Purina products on the receipt. I’ve even underline things pointed arrows to the products, etc.. And still I cannot get the receipts excepted. Also, they used to offer better gift cards such as Starbucks for your points but they haven’t done that in a long time. I also have a large dog and it seems like most the toys that they offer are small or medium. I lost over 15,000 points in my account because they expired because quite frankly there wasn’t anything that I wanted to get. However, it’s still frustrating to lose that many points. Now I can’t even accumulate points. Cause it won’t read my receipts

3. ★★★★★негативный опыт без конкретной причины· без конкретики

   Very dissapointed. I have three cats and I thought this app would be useful to receive savings on cat food using receipts; I could exchange the receipt points for free items that could help benefit my cats, alongside some cute cat stickers for myself, but I have not received ANYTHING at all and I have redeemed the items in April. There is barely anyone else complaining about this and I have not heard about it online at all. I am very disappointed because one of my cats loves the lickable treats, but I have not received anything in MONTHS.

4. ★★★★★негативный опыт без конкретной причины· без конкретики

   Can’t enroll without agreeing to solicitations. I should be able to enroll, without agreeing to solicitations

5. ★★★★★негативный опыт без конкретной причины· без конкретики

   Death. My cat died. Leave me and my family alone

6. ★★★★★негативный опыт без конкретной причины· без конкретики

   Terrible Customer Support. I had previously received discount coupons and coupons for free treats without issue. However, the last time that I redeemed points for what was supposed to be a $10 off coupon, I received an oddly worded coupon that says it’s for a FREE 5 lb or larger bag of dry dog food, up to $10. Well, there is no such thing as a 5 lb bag of Purina dry dog food that costs ten dollars or less. It wouldn’t scan at the register and the cashier understandably wouldn’t override it because, by the letter of the coupon itself, it didn’t apply to the purchase that I was making. When I contacted myPurina customer service to request the correct coupon (which I have received in the past and simply says SAVE $10) they tried to tell me that it actually is a coupon for a $10 discount, despite what it says. When I reiterated that the coupon was not accepted, their response was that it’s the store’s prerogative to accept or decline coupons and that I needed to go to a different store. Also, when I check the rewards in the app, this coupon is not among them. There is the same coupon for dry CAT food though. My suspicion is that the coupon was a mistake but they’re unwilling to acknowledge that and too cheap to replace it because they make their coupons unnecessarily fancy (they’re on cardstock and have a shiny, holographic foil strip- truly eye roll worthy). Give it a year and I guarantee that they won’t be so fancy- if they’re even still supporting the app by then. I got unbelievably poor customer service and just the same, generic blurbs repeated, again and again. No attempt at resolving the issue, just patronizing dismissals of it. I should never have downloaded and used the app. The rewards coupons are polished turds, lackluster to useless, and the app probably only exists so that they can collect and sell your data.

7. ★★★★★негативный опыт без конкретной причины· без конкретики

   Not useful for me and my cat Tabitha.. Tabitha has CKD. No where does the app address that issue. Just weight calming grain free or no preference. And what about diabetes? 1 star. I do use Purina NF advanced Kidney care. But …….

8. ★★★★★негативный опыт без конкретной причины· без конкретики

   Poor experience. I followed their directions to get my purchase invoice from Amazon for an offer, and they rejected the invoice. I wrote to customer service for a review per their directions, and have yet to receive a response 2 weeks later.

9. ★★★★★негативный опыт без конкретной причины· без конкретики

   MyPurina. We have three large dogs and they all eat purina pro plan. So I thought this app might be helpful for us to save a little money. It was OK for a day or two and it let me upload receipts. But no more! it won’t even let me open the app. It wants me to agree to terms and conditions, but I click the box and every time it says “there is a problem updating your profile”. Over and over, same thing. So the app is totally unusable for me.

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    Defective app. Was never able to successfully redeem points in the app. The app does not work for me therefore it’s virtually useless.

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    The receipts never get accepted. I buy the Friskies cat food for years multiple times a month and still they have not figured out how to get those receipts uploaded they take some of them and some of them they don’t I heard from Walmart so nothing change anyways I downloaded in a second time and everything gets rejected and then get accepted. I’m not bothering with this app anymore. I don’t even know why it bothered anyway to get some points for a couple dollars over a year or two it takes to collect them.

12. ★★★★★вход, регистрация и доступ к аккаунту

    Terms of use profile update. This app was wonderful till 2 when ago. I was presented with a profile update option at launch, which I accepted however it fails to update the profile with an error. I can't login to my account with the profile update acceptance and it errors, so I'm locked out of the account and rewards. Terrible programming on the Dev team of Purina.

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    Rewards. I was using the rewards app for frisbee and it said if I signed up for Purina pet rewards I would earn 10,000 points I never received anything. That’s wrong

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    Coupon. Terrible customer service. Originally I requested a coupon to try Purina products and received a coupon that had been expired. I Called back and was told they would send another coupon but I never received it.

15. ★★★★★вход, регистрация и доступ к аккаунту

    App doesn’t work!. Used the QR code to download the app. Opened the app. Entered my name email and created a password. Went to my email to verify the password, clicked on the link, then was told to open the app. I open the app, enter my info again, and then get a message something went wrong. I tried again and it wouldn’t work. And no it wasn’t a password issue. Tried creating another account and that didn’t work. Pretty pointless if you can’t create an account from the start. Waste of time!

16. ★★★★★поддержка не отвечает или не решает проблему

    COUPONS NOT SENT/CUSTOMER SERVICE UNHELPFUL. After a few successful deliveries of rewards I’ve redeemed by saving up points, I decided I’d save up for the $10 coupon reward. I redeemed it NOVEMBER 8, 2025. I have not received it. Even after emailing Micah, JP, and Bryan (5+ emails), I still have not received anything. I heard them out for FIVE months, with them allegedly shipping out 3 coupons 3 separate times. The last email was passive aggressively offering a “one-time courtesy” accusing me of being at fault “due to your failure to provide accurate delivery information.” If true, they would’ve sent the “courtesy” coupons #2 and #3, right? I have so many points and fear using them on anything that needs to be shipped due to their complete incompetence. Only benefit to all this is that my cats have stopped eating dry food, which their vet is very happy with. Stick to feeding your pets real food! Their organs and QOL will thank you :-)

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    The app seems really great until you try to use a reward.. The app seems really great until you try to use a reward. The $ off coupons NEVER work, you literally have to argue at any store because they put FREE on the coupon, so no matter what, they won’t take the $ amount off. There is literally nothing the coupon works on because of that.

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    Unhappy with prizes. The prizes that are available right now are not that great for large dogs.

19. ★★★★★негативный опыт без конкретной причины· без конкретики

    Wanted to leave 0 stars. Too hard to use. Not friendly at all

20. ★★★★★вылеты, зависания и ошибки

    They lost all my points & CS SUCKS!. They had a "glitch" a While ago and ever since, my points are Missing. They said they see them - bit they aren't in the account I've been using since December 2025. I've contacted CS Multiple times and have gotten No resolution! I hope they are more conscientious with how they make their dog food.

21. ★★★★★негативный опыт без конкретной причины· без конкретики

    Discrimination, this site blocks me from accepting offers that are given to others.. Discrimination, this site blocks me from offers thar are available to all others. It doesn’t credit me points for my receipt after I uploaded it, even though it says that I did enter my receipt proof.

22. ★★★★★негативный опыт без конкретной причины· без конкретики

    Dog food. We go through tally of Purina one dog food she likes that a lot

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    Rewards program is horrible. I redeemed my points to get a wet food lid. Never received it since August 2025. Four different agents told me they made a reshipment, yet I still have not received it

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    Doesn’t work with iOS. Exception errors on password resets-does anyone test this garbage before it is released?? Updates are no help, can’t edit pets or anything… Hope your pet food is better than your app developers!

25. ★★★★★негативный опыт без конкретной причины· без конкретики

    Food calculations wrong. I entered the correct data for my 40 lb dog and selected a canned food. The app said she needed 1/8 can twice a day. The same can of food says a 30 lb dog needs 2 cans a day. I also tried it with just a dry food and with dry and wet. All of the feeding amounts were ridiculously low for an active dog that is in appropriate body condition and no need to lose weight My dogs are picky eaters so we change flavors. The whole reason I downloaded the app was to do the calculations since all the wet and dry food flavors have different calorie contents. I’ll continue to do them manually.

26. ★★★★★негативный опыт без конкретной причины· без конкретики

    Not helpful. I really wanted to like this app. But in terms of find pet food recommendations I do not see the value. Eg, my sheltie just turned one, what would purina recommend for his food? Aside from “dog” and the food form (wet vs dry) any medium breed size returns null results. A better app would ask about activity level and other factors and recommend a food option

27. ★★★★★негативный опыт без конкретной причины· без конкретики

    Where’s the dog?. I tried like hell to register my DOGS. App would not go to where you register dogs! Just cats. If I HAD a cat it would be dead the minute my herd of very large dogs saw it. Come on people. HOW do I get to the DOG section. For that matter to a rat section since my rats get dog food in addition to rat food as a treat. They love it.

28. ★★★★★негативный опыт без конкретной причины· без конкретики

    For dog lovers. For cat owners..it’s pointless. The reward system is okay…but the items for exchange are pretty worthless for cat owners. Like others have complained about, the submitted receipt review is a joke. Full screenshots of purchase yet I get ‘denied’. Are you looking for more personal information of customers for selling to business partners? “Free spin” awards yet I have to buy something and then submit a receipt for free spin!? Not sure if that is legal in CA…but I can find out.

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    App Error. App and web page show an error when I try to load my dog breed and type of food I’m using. I click on the Purina Pro icon it displays but they it says it can’t find any matches. Very frustrating. I’ll likely delete the app.

30. ★★★★★негативный опыт без конкретной причины· без конкретики

    Love my purina points. Savings up points. Nice. To have a goal for future pet toys.