Cabify

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1. ★★★★★негативный опыт без конкретной причины· без конкретики

   Malfunctions. This app is BAD when I say BAD i mean their reservation service does not work and they took €20 after telling me all my rides were canceled and now they REFUSE to give me my €20 back after weeks and weeks of customer service not listening to my case. Maybe they took my money so they can use it to update the system but I don’t even think so. I cannot emphasize enough, do NOT use them just use uber it will be cheaper more reliable and all around better. Dont attach a card it will have money stolen from it.

2. ★★★★★заявленное время подачи врёт системно

   Be ready to wait. Prices are cheap but the estimated pickup time is just a flat out lie. Be ready to see “driver 4min away” just to wait 15min to be paired with a driver 22min away.

3. ★★★★★негативный опыт без конкретной причины· без конкретики

   Poor service. The app first assigned us a driver who woke us up with a call at 4AM for our 6AM taxi saying he was waiting for us. Then we were directed to a meeting spot in an area restricted to taxis. Since Cabify uses regular drivers without taxi licenses, he could not drive to the pick up point, so we had to haul our luggage a long distance to the point where the driver was. The driver then charged us a late fee for making him wait!? I would not use this app again.

4. ★★★★★негативный опыт без конкретной причины· без конкретики

   Doesnt work. Was not even able to sign up

5. ★★★★★негативный опыт без конкретной причины· без конкретики

   Traumatic Experience in Madrid. The driver kicked our family including a 6 year old girl in the middle of a dangerous busy street. During the ride to Atocha train station, he said 5 EUR cash extra, okay? I said “No cash.” He kept repeating then got angry and stopped in the middle of the road and would not move until we handed him cash or got out. We had a train to catch so we felt our best choice was to hurry and find another cab. This was extortion which is illegal. Our girl seems a bit traumatized so we’re monitoring her. Cabify needs to screen their drivers better. This man is insane and should not be driving.

6. ★★★★★подписка и платные ограничения

   DO NOT GET THIS APP. SCAM!! Show that the ride is 15 euros , so I booked it. It charges me 30 euros. No one picked up the order and it just doesn’t show in the app. Thought I would get my refund, but no I did not. Now I just lost 30 euros for no reason. Oh yeah and a driver scammed me too. Charged me twice the amount of money that he was supposed to receive. WTF.

7. ★★★★★заявленное время подачи врёт системно

   Customer pays for driver mistakes. drivers to do whatever they want while still charging the customer. I only used this app three times, and two out of those three rides had serious issues. The first time, the driver went to a completely different location, claimed she had arrived, and later admitted she was not at the correct pickup point. Despite this, Cabify still tried to charge me. The second time, the app showed a 10-minute wait. When the driver was about 5 minutes away, he picked up another passenger, moved farther away from my location, and added another 10 minutes to the ETA. I canceled because he was getting farther away, not closer. I was still charged and told I didn’t cancel within the 3-minute window. How is this fair when the delays were caused entirely by the drivers? Drivers clearly know they can get away with this because Cabify supports them instead of the customer. I will not use this app again. It may be a bit cheaper, but it’s not trustworthy.

8. ★★★★★негативный опыт без конкретной причины· без конкретики

   Beware of scamming cab drivers. The prices are good for a reason. I don’t feel confident in catching any more cabs with this company. I pre-booked a cab for my tour the night before. The driver was supposed to arrive at 12:45pm and he arrived well after 1pm and decided to park several blocks from my hotel hoping that I wouldn’t make it to him within the five minute grace period. Surprise surprise, I did! I made it to. I’m just in time and had his door open telling him that he is my driver while he was lying to my face saying that he wasn’t. I already took a screenshot when he marked that he arrived several blocks from my hotel. So when I was there arguing with him and he pretended that it wasn’t his car and he was an Uber driver, I took a picture of his license. They charged me several fees for his thievery, and I’m in the process of getting my money back right now. The GPS shows that man was not at my hotel and they have access to that. I even showed him the same fat man in the picture on the app that clearly was him with the same license plate and of course, because he doesn’t speak English, he thought that he would just get away with it. I was already reaching out to Cabify about you, Anderson Alexis and gave a few choice words in his native language.

9. ★★★★★негативный опыт без конкретной причины· без конкретики

   Worst experience ever. Tried this after arriving in Madrid, thinking this may be better than Uber since it’s local. Boy was I wrong. We are a family of 6 with several bags so I booked a Van. But the car sent to me was a Mercedes SUV. It’s clearly not big enough. I talked to the driver waiting in the Cabify designated area at the airport who told me it’s ok to cancel. I cancelled the ride, there was absolutely no information on if or how much will I be charged for the cancellation. After an hour, I got an email saying I was charged for the full amount of 45 euros. That’s shocking so I tried to communicate via customer support, it took one day for me to get a response each time, and after a few rounds and several days of back and forth, all I got was a 5 euros voucher for future ride. Deleted the app right away. I would give it zero star if I could.

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    Encourages unsafe driver behavior. Driver constantly interrupts drivers with ride requests while they’re supposed to be driving. The “Cabify” sound is also very annoying.

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Nunca hay vehículos. Llevo varios días solicitando un servicio pero jamás hay carros

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horible atencion. Estuve esperando un chofer mas de 10 minutos y me cancelo y luego me cobraron. Hable con una Leidi Suarez que me ofrecio nada de ayuda y no me quizo dar el reembolso luego de que le explique lo que paso. Nada de compasión al cliente, en vez castigan al cliente luego de que sus choferes te cancelan.

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    App con BUG después de la última actualización. No se puede usar cupones de descuento después de la última actualización del 5 de noviembre, hay un BUG no permite agregar ningún cupón en cuentas nuevas

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    Can’t Create my Account. My WhatsApp number is in Mexico but the country code there is +52, not +521. As a result, it keeps failing saying my number is invalid, when it’s 100% correct. Flawed app! Please fix this!!

15. ★★★★★негативный опыт без конкретной причины· без конкретики

    Mala app. No recomiendo esta app se aprovechan de los visitantes cobrando de más y nunca te dan. Una solución real

16. ★★★★★негативный опыт без конкретной причины· без конкретики

    Bad. Horrible. Do not bother if you’re trying to use it in Los Angeles .

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    Couldn't Identify Me. Attempted to confirm a ride and app couldn't identify me message. Took a public taxi instead.

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    Referral is a scam. I installed this app by referral link but it kept saying that the code was invalid. Help was not available at the time and I could not wait, so I made a trip. Now I cannot use that referral code because I already made a trip and the code is only for new customers. The rest seems fine, the ride was good.

19. ★★★★★предзаказ - это не бронь, а отложенный поиск, который проваливается

    Worst service in existence. Would you like to wait 30 minutes to be assigned a driver who drives aimlessly around the city for another 30 minutes and never makes it to you? Use this app. Would you like to request a ride when it says 6 minute ETA, and then have it never assign you a driver? Use this app. But if you want to get where you’re going, just walk into the street and hail a cab.

20. ★★★★★негативный опыт без конкретной причины· без конкретики

    Stick with uber.. Cabify is the single worst transportation app I have ever used. I have used apps in Indonesia, Malaysia, and everywhere else. Cabify drivers will park far enough away from you that you can’t get there, rack up the “waiting fee” and then just leave you with no ride. I’m on crutches wiht a serious injury and I was late to the hospital because of this. I was late to class because of this. Not to mention they get lazy with the droop off and leave you a few blocks away. I’m living in Madrid and has overall been a terrible experience. Stick with uber.

21. ★★★★★негативный опыт без конкретной причины· без конкретики

    Bogus fees. Hard to get.. Charges bogus fees. I was not late. I was outside when the driver arrived yet I was charged 4 minutes in wait fees. It was either the app malfunctioning or the driver cheating the system. Support is useless. Over two days and no response. Do not trust this app. Also very hard to get a driver. (Used in Spain)

22. ★★★★★негативный опыт без конкретной причины· без конкретики

    Their security response is the worst. The driver kidnap me in the car for a while and the response of the support team was non existent.

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    They Didn't Show Up!. I booked a day in advance for Barcelona Airport and at the time the driver was supposed to be at my hotel on the day of departure, I received a notification saying they didn't have any drivers available. Unacceptable!

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    Phone number not accepted. I can create an account because when I add my phone number I get an error (without any explanation) even though my phone number is correct and use the right prefix.

25. ★★★★★подписка и платные ограничения

    Cabify: a great way to get stranded. Cabify is an average ridesharing app; it uses device GPS data to match passengers with nearby drivers. However, a highly aggressive anti-fraud algorithm will often ban passengers from using the app after their first ride. Customer service will demand photos of your passport and the card you paid with, but will still copy and paste the same response to inform you that you've been banned... and they never respond within a day regardless of urgency, time of day, or day of the week. If you need help, they'll ignore you like everyone else... after you get where you're going. To get home, you'll have to do what you should have done in the first place... which is to use a better ridesharing app.

26. ★★★★★негативный опыт без конкретной причины· без конкретики

    Días. JAMÁS CONTÉSTAN, ni lo intentéis

27. ★★★★★пропадают данные, история или прогресс

    Can't delete my account. The app worked fine in the country I was visiting. I'm back home and I'm not able to delete the app, along with my personal information. When you click on the "delete account" it says "sorry to see you go... " etc. But the only button available is to chat with a bot that offers you two options, neither of which is to delete your account and all your data. The "right to be forgotten" is an essential data privacy right in Europe and in the USA, Canada, etc. You need to fix this.

28. ★★★★★негативный опыт без конкретной причины· без конкретики

    Advanced booking for children and grandmother canceled last minute. Shame on you.. The title says it all. I called uber on the spot, 2 cars showed up in 5 minutes.

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    Terrible App. I can no longer access my account, and have absolutely no way to talk to an actual person to get this resolved. The company is terrible, the app is terrible.

30. ★★★★★подписка и платные ограничения

    Bad customer service. Don’t use this service. I reserved a taxi for transport from Barcelona airport. The driver couldn’t help me locate him and cancelled the ride when I was minutes within reaching him. They still charged me baseline fare of 50 euros. I contacted customer service and they won’t issue a refund.