UNIQLO: Clothes Shopping

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1. ★★★★★негативный опыт без конкретной причины· без конкретики

   Why did you remove the mysize assistance feature. I’ve been relying on this feature when buying Uniqlo clothes for years now and most of the time the size recommendations were accurate. Why did you remove it???? I usually don’t write any reviews for an app, but I had to come here and say this. So upset;(

2. ★★★★★негативный опыт без конкретной причины· без конкретики

   terrible. uniqlo used to be good. feels cheap and now charges for returns?

3. ★★★★★негативный опыт без конкретной причины· без конкретики

   Worst UI layout and navigation ever. This app has probably THE MOST CONFUSING navigation and UI layout ever - nothing follows particular logic, hard to predict what page will be located where. It’s almost like they do it on purpose

4. ★★★★★негативный опыт без конкретной причины· без конкретики

   No in store Return for Online Purchases. Disappointed that Clothing purchased on the app is unable to be returned at the store. It has to be mailed back.

5. ★★★★★негативный опыт без конкретной причины· без конкретики

   Worst service ever. I can’t believe Uniqlo no longer takes internet returns in stores. I had to open a return case and send everything back which took more than two weeks then they deduct $7 for return shipping. Crazy!

6. ★★★★★обновление сломало привычный сценарий

   Terrible update. The latest update is trash. You removed the categories, and now I have to scroll forever just to find anything. It’s so annoying!

7. ★★★★★подписка и платные ограничения

   No free returns!?. You can return items with a fee. PLUS, in-store returns of online purchase are not possible! Wow… with so many other clothing outlets offering these services at a minimum, seeing this is surprising and very unfortunate. I tried returning an online purchase in-store and was told NO. Luckily the manager was able to give me a gift card in exchange. But moving forward, using the app is now all RISK. If a size is off or you don’t like anything….You won’t be getting a full refund.

8. ★★★★★негативный опыт без конкретной причины· без конкретики

   US Only. waste my time, i’m american overseas thinking uniqlo is international brand. apparently this app delivers only in US

9. ★★★★★поиск не находит нужное

   I can’t find a menu. I cannot find the list of categories this app is useless

10. ★★★★★подписка и платные ограничения

    Worse quality and worse refund and exchange. I have a lot of Uniqlo products bought from physical stores in Japan or Hong Kong or anywhere in Asia and never encounter any quality issues of any Uniqlo products. However Uniqlo US Online shop, they do sell bad quality products with “holes”!!!! I understand they dont have a lot of physical stores everywhere in the states. But it doesn’t mean quality is not checked when they are shipped. Especially they are really really really ridiculous procedures to get a refund or exchange. Any photos with holes on a brand new product doesn’t count. You’ve got to ship them back with shipping charge paid again upfront. And then they will inspect it to see if justify for a refund!!!!! I gotta to pay to return the items beforehand and wait for their “decision” that they may or may not refund to you with the shipping charge I have to pay!!!!!!!! It’s not what i expected for an online shop in Uniqlo with a reputation of good quality. Two same styles of items have the same defect. It’s definitely a systematic defect. And I am the one has to go through all the trouble to prove I am right. And they don’t allow you to exchange other style to avoid the defects again at the same price but asked you to repurchase. You know Everytime you need to make up 99$ for free shipping. So I need to buy more for just repurchase the items that I need????? Why I am the one to suffer from their bad quality items. They are using customers as their QC instead of themselves as they are not the one to go through such troubles but the customers. I would not recommend any shopping online at Uniqlo US. Super bad experiences from bad quality products to ridiculous procedures and arbitrary for their defective items.

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    UI is terrible. I shop at UNIQLO sometimes and the selection at the store is decent enough. But something feels different w/ the app. Besides the selection being kinda bad, the UI is a bit much. I’d rather see product than videos of models. I see the app and I think, have I really been shopping here?

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    Unintuitive Main Page. It’s hard to find the clothing tab you have to click on the Menu Tab and every time I open the app I got frustrated looking for the main page instead of seeing the images T.T

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    Hard to navigate. Hard to navigate

14. ★★★★★подписка и платные ограничения

    Returns are difficult!. The company should make online returns more consumer friendly! They charge a steep fee to return ($7) and my sizes (3XL) are only found online. It just doesn’t sit right with me that I cannot order online and then return in store! The customer service phone line is great, but the customer service at the stores is awful! I will most likely not shop at Uniqlo anymore. Back I go to COS.

15. ★★★★★негативный опыт без конкретной причины· без конкретики

    The most awkward and unintuitive website/app design ever. This app and web design for shopping is NOT intuitive or easy to use at all. Clothing Types are hidden in the interface, and the main pages are completely useless at letting you know where you need to go without using the search bar. You can’t just hit the “Men’s” button and get a drop down of all the sub categories, such as jeans, sweaters, etc… You hit men’s, and it takes you to style collections, which gives you VERY LITTLE DESCRIPTION on what each style category even means, just random pictures and a few words for you to decipher if what you want is a part of that collection. You want a long sleeve T Shirt? Better hope it’s in the one of the three options that are available to you with a bunch of people sitting on chairs in an empty white room and not in the option with people playing sports or the person casually walking on a sidewalk. Want to use the search bar? Gotta hope the item you want is in stock, cause if it isn’t, it won’t generate any results. Why can’t this app just be a normal shopping e-commerce app?

16. ★★★★★негативный опыт без конкретной причины· без конкретики

    like the jackets but..... as for the app and website they are Bad. a pain to change the delivery type after creating info. WHY should i have to create a whole new profile just to change the delivery type??? JfC ok and also i have said over and over and over to stop emailing me again and again and again and everytime i unsubscribe i get MORE emails about that etc.... these uniglo company does NOT have respect for their customers, or ex customers

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    This app is horrible. Filters don’t work at all for sizes or colors. And why are they even showing stuff that is out of stock?

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    Luck. Registration process to buy too long and painful

19. ★★★★★подписка и платные ограничения

    Useless. It’s forces an update every time every time I want to use it. The register only accepts your “Uniqlo membership #” which you cannot view while the app is trying to update. No option to add a the Uniqlo barcode to my Apple Wallet. No option to scan receipts of purchases made in-person while the app was stuck updating itself.

20. ★★★★★негативный опыт без конкретной причины· без конкретики

    Does not work overseas. You cannot use Uniqlo app overseas. They make it so difficult and you need local phone number and blah bla bla just to use the local Uniqlo app. They don’t want to give points

21. ★★★★★негативный опыт без конкретной причины· без конкретики

    This app is awful. I’ve had to reenter login info so many times! After trying to pay with PayPal it failed accepted my cart so I have to start over. Ughhhhh

22. ★★★★★подписка и платные ограничения

    Returns. Don’t order from Uniqlo unless you know you won’t return anything. They are the only company I’ve ever seen that doesn’t accept online order returns in their store. They must be mailed back. And the kicker is, they charge you $7 for each online return. What a scam.

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    $7 fee for every return. Ordered items with direct shipping to the store. They do not allow the returns of online orders in store anymore. For returns I have to pay $7 for shipping back + go to fedex myself. It’s frustrating. With current quality and poor customer service I will not buy anything here again.

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    Not a fan of the app. App does not seem easy to use. No options to easily access the basics like shirts or anything else. I have to really move around the app to find shirts. As I write this I still can’t find the shirts.

25. ★★★★★подписка и платные ограничения

    In-Store App Receipts. UNIQLO is great, like literally all of my outfits are from there. But, please fix the In-Store Receipts page in the app! I scan my membership every single time I go to checkout, assuming it'll save my receipt on the app because that's what it's supposed to do, but then get extremely frustrated every time I come to find out that it indeed DID NOT so now I have to stress about finding the physical receipt I always get just in case. I'm starting to learn to not fully rely on the app just yet.

26. ★★★★★негативный опыт без конкретной причины· без конкретики

    Shipping address. App can change the billing address but not the shipping address.

27. ★★★★★негативный опыт без конкретной причины· без конкретики

    Can’t return in store. Online orders require shipping back for return with a fee as no store accepts online returns. Quality on many things have lowered over the years with more and more polyester. Probably never buying Uniqlo again.

28. ★★★★★негативный опыт без конкретной причины· без конкретики

    Bad order fulfillment sync after placing order. I had a bad experience today, annoyed and inconvenience. I ordered online on the app. It says today i can pickup 2 items which available in store near my house. Waiting for hours, the order still not processed or ready for pickup. I went to the store where i order online for pickup. The 2 items are literally there in front of me and the staff. They said i cannot pickup until the order status moving to ready for pickup. This is either a Bad Customer Service or a Legacy Outdated tech for order fulfillment. If i am head of Customer Support, i would allow the staff to move the order status when the customer there in the store. If i am the CTO - this speed of order processing - fulfillment is TRASH comparing to how advanced ecommerce and omnichannel should be processed nowadays. Do you really need hours to verify the clothing omnichannel order? I like Uniqlo. I thought the brand was so good at tech and UX. But i was turned down today. I write the review as a Senior UX engineer - and a Uniqlo loyal customer.

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    Misleading coupon claims. Coupons never work. Installed the app and created an account for nothing. Waste of time.

30. ★★★★★негативный опыт без конкретной причины· без конкретики

    You’d think the app would stop promoting itself as you’re using it. Dont think I’ve seen an app so badly designed for a clothing website. Unfortunately I doubt there’ll be fixes as it has been glitchy for over a year, page refreshes if you click an item and attempt to go back, and the app constantly crashing.