YOOX: Shop fashion online

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подгружаю остальные отзывы

1. ★★★★★негативный опыт без конкретной причины· без конкретики

   Too expensive. Getting very expensive. Need to reduce price.

2. ★★★★★подписка и платные ограничения

   Canceling orders with available items!. Multiple times this site has just canceled my orders when items are still available and won’t match the cost when the item was placed. It’s unfair business practice!

3. ★★★★★негативный опыт без конкретной причины· без конкретики

   Horrible Customer Service. I have been ordering from YOOX for 10 years, since 2016. I have never had an issue until this year. Customer service has become so poor, the representative I spoke could barely speak English, and impossible to fix my issue. Incredibly disappointed. After 10 years, I can confidently say I will never work with them again.

4. ★★★★★вылеты, зависания и ошибки

   Never again.. I was a loyal customer of YOOX but never again. I’m not sure if the app had a glitch but I purchased items that didn’t say final sale; not on the listings nor in my cart when I checked out. Only for customer service to refuse my return because according to them the items were final sale. I am now stuck with $200 worth of items that do not fit. This is it for me. I will never patronize anything to do with YNAP.

5. ★★★★★подписка и платные ограничения

   424 wool coat. Ordered the orchid wool peacoat 424. And waited 12 days for customer service to cancel my order —and said it was sold out when my payment went through when I purchased, and had the nerve to give me 10% off on my next order when I clearly deserved a huge discount in what they did and also being a loyal and long time customer.

6. ★★★★★негативный опыт без конкретной причины· без конкретики

   Scam. When you return an item they will still keep sales tax to themselves (on top of the return fee)

7. ★★★★★медленная работа и долгие загрузки

   Slow. Love Yoox, but the app is super slow sometimes, driving me crazy.

8. ★★★★★подписка и платные ограничения

   Worst customer service!. I used to be one of Yoox customers but unfortunately not any more! I have returned order and didn’t get a full refund, there was a $45.6 missing! I have been claiming my money for more than a month now and there is no update about it! Very sad to leave them and not coming back due the disrespectful treatment for their customers.

9. ★★★★★возврат деньгами они подменяют кредитом магазина

   STAY AWAY!!. Despite asking for a refund after receiving the wrong item, Yoox customer service both online and via telephone ignored my request for a credit card refund, NOT a store credit. They promised a FULL credit card refund but never came through. With each call they literally gave me riddles like they did not understand English. Horrible experience; what they are doing is criminal and negligent. Stay away, stay away!

10. ★★★★★не хватает нужной функции

    Horrible customer service / scammers. They have no option to cancel the order once placed. If you wish to do so you need to contact customer care by email, which I did. They responded swiftly agreeing to cancel and asked me to confirm my full name in order to proceed & cancel. I responded immediately providing the info required. Then they let hours pass and they revert to say that they will ship the order cause it’s in the shipping phase. I check my account and saw the status order is still in preparation mode and it stayed like this for more than 3-4 hours further. So I respond in surprise stating my discontent and letting them know that they are lying. They never respond to me and the next communication I receive is 4 hours later informing me my order was just shipped. I protest again by email saying that obviously they could and even offered to cancel my order but instead chose not to do so, so they can keep my money longer, and again never responded!!! Scammers greedy and bad service!

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Used items on sale. I’ve been a Yoox customer for 3 years and recently had no respect and no resolution for my orders. I made 2 previous orders and both times I got used item. So disappointing. 0 stars. Trash

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    So bad. So bad that I tried to submit a review several times that even that fails you can’t even make a purchase the your site I was three hours today trying to purchase couldn’t get any support major technology issues; a horrible experience

13. ★★★★★подписка и платные ограничения

    Horrible company. I had a terrible experience with YOOX, and I feel completely let down as a customer. I ordered a jacket in XL, but they sent the wrong size (M). I followed their return process and dropped it off at a UPS location, where I got a receipt for proof. Two weeks later, instead of getting my refund, YOOX claimed I returned an item not bought from their website, which is absolutely untrue. To make things worse, they sent me a package with judo uniforms I never ordered or returned. When I called to sort it out, they insisted this is what I sent them. I even asked UPS to verify what I dropped off, but they refused to cooperate. Now, I’m left without my jacket, without my money, and stuck with something I didn’t order. This whole situation has been frustrating and exhausting, and YOOX hasn’t done anything to fix their mistake. I can’t recommend ordering from them after this experience.

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    السعر. سعر الشحن غالي جدًا

15. ★★★★★негативный опыт без конкретной причины· без конкретики

    Do not trust. This is a very bad experience with this platform. They don’t care about a client. Everything what they want only your money.

16. ★★★★★подписка и платные ограничения

    Scammers. I ordered a hoodie on my birthday and it cancelled within 5 minutes of me ordering it. I’ve been waiting for over 15 days for a refund and the customer service team is giving me the runaround. After I get my refund back, if I do, I’ll never shop on here again!!!

17. ★★★★★возврат деньгами они подменяют кредитом магазина

    disgusting business. Never buy from them; they sent me similar color cloths but even not with the brand that I ordered, it is such hard to reach out customer servive. Two items are wrong, what they do is, if they do not have items, they do not return money, and just send other items they have. Ridiculous and discussing!!! There is no way to return and refund, no customer servive exists!!!

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    They send completely wrong items. They sent completely different items from what I purchased 2 orders in a row. Don’t waste your time, use another store

19. ★★★★★негативный опыт без конкретной причины· без конкретики

    Discounts are fake. App is poorly designed.. The app promotes up to 80% off, but it could be 0% off. "Up to" is simply a term of marketing. Frustrating when you have items saved and they are marked for sale but price is unchanged. Clothing selection has been getting worse over the past 2-3 years. Like they are moving to Farfetch or some other overpriced site. This is fine if the boutiques don't want to sell through Yoox. But it has rendered the selection at Yoox to be pathetic dumpster level stuff.

20. ★★★★★«Доставлено», но в руках пусто

    Worst experience. If u really wanna lost ur money buy from em. They never refund my money. I buy some shoes different items and i got cancel both items they don’t have good organization in the inventory. They did my refund on the cheapest one but not the expensive one i got a week since that . I been texting to them and nobody answer my emails im gonna asume i just lost my money. From my experience if u wanna give a chance to this app PLEASE DONT DO IT . I will never gonna change ESSENSE agn.

21. ★★★★★подписка и платные ограничения

    Delivery. Delivery payment expensive

22. ★★★★★негативный опыт без конкретной причины· без конкретики

    Price. The price of the items are to expensive

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    Bad shipping policy. Why I should pay this amount for shipping, it’s just too much compared with others !

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    !. Shipping cast is so expensive!!

25. ★★★★★негативный опыт без конкретной причины· без конкретики

    Website. Difficulties in placing orders due to website non responding / failing after several attempt. I’m using iPhone.

26. ★★★★★медленная работа и долгие загрузки

    Application Issues. The app runs very slow causing the need to close the app down for a restart to complete the purchase.

27. ★★★★★негативный опыт без конкретной причины· без конкретики

    Price fluctuation to make it appear they are “deals”. YOOX used to have honest pricing. True retail price shown, listed at a discount then items went down and NEVER back up. However, now you may see the same garment fluctuate from above retail down to X% off, then back up again. Sometimes after a sale they even are marked as “New Reductions” at the same price they may have been originally listed at months ago. The days of getting true deals on YOOX are gone.

28. ★★★★★негативный опыт без конкретной причины· без конкретики

    Careful they might rob u. They have very poor customer service. 6 customer care people lied to me about my order. They don’t take accountability. You can make a simple order but if you need to talk to customer service they will screw you over. Be careful

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    Company is a Scam. I have ordered from this site. Buyer beware, they will sell you poor quality products that cannot be sold in stores. The items will fall apart with only a couple of wears and they do not back their products. Go spend a little more and buy from a company that will stand by what their products and be backed by policies that do the same.

30. ★★★★★негативный опыт без конкретной причины· без конкретики

    Untrustworthy & poor customer service. For being such a “good” customer I was offered code for free shipping on my next 10 orders — only to be told over and over that the “Yoox code does not exist”. Several e-mails to Customer Service went UNANSWERED. I made THREE calls to Customer Service and when they did not disconnect me they kept on phone for over 30 minutes each time and never were able or willing to “credit” me back shipping or place order using coupon. In short, Customer Service is poor at best!