Eurowings

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1. ★★★★★подписка и платные ограничения

   Terrible service. I guess you get what you pay for…

2. ★★★★★негативный опыт без конкретной причины· без конкретики

   App lackluster. The app never remembers one’s information, even if the person is logged in and has a rewards number. Very frustrating.

3. ★★★★★негативный опыт без конкретной причины· без конкретики

   TrashHansa. Alles was zur TrashHansa gehört ist eine Katastrophe! Eurowings an erster Stelle! Die einzige Ausnahme ist die Swiss…

4. ★★★★★подписка и платные ограничения

   Scam for customers. The entire program is written to hide your boarding pass, and u knowingly get you to choose ads ons that cost way more money. Overall it’s a scam tactic these low budget scum airlines use

5. ★★★★★негативный опыт без конкретной причины· без конкретики

   Worse app ever made. The app throws you back to the start all the time after you filled in all your details. No compatibility to miles and more (they are trying to but failing). Tried their website instead and had almost no problems at all. Skip the app, use the website.

6. ★★★★★негативный опыт без конкретной причины· без конкретики

   Mehrdad fakouri. It’s 5:20 pm the London to Dusseldorf was supposed to depart at 5:35 pm and still no update from the airline. It only shows please wait on the flight board.

7. ★★★★★негативный опыт без конкретной причины· без конкретики

   No language selection in app. I couldn’t choose language selection in app through checkin process

8. ★★★★★подписка и платные ограничения

   Week website. I made multiple attempts to pay for an upgrade seat with two separate credit cards, failed every time. The site keeps asking for the country code, I’ve never seen a country code on a credit card. It could be within the number sequence. I also looked to add my partner airline frequent flyer number and couldn’t find the page to do so. Not a cordial partner.

9. ★★★★★негативный опыт без конкретной причины· без конкретики

   So hard to make changes. My flight was cancelled and rebooked. I tried to make simple seat changes and it couldn’t be done. Went round and round and found no way to contact anyone or how to change them. So frustrating

10. ★★★★★подписка и платные ограничения

    Poor seat reservations. I paid for a window seat with extra leg room , 3A. At check in iwaa assigned to a random seat in the 14th row and last boarding, Eurowings did not even credit the reservation cost back. When I complained I was reassigned to the 10th row, MIDDLE SEAT! Very poor reservation , and not able to credit back the cost of the reservation. Don’t know what to think now. Flight from Venice to Hamburg August 23, 2023. I have been a repeat customer also..

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Worst app I have used in a long time. Keeps crashing and is unreliable.

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    Additional Services. Second time I can’t add a carry on, last time I called the call center to add it and they charged me 10 Euro extra! Very bad!

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    Terrible experience - deletes all info on last step. Do not try to book flights using this app! I have tried to book flights using this app for over a year, and always have this problem. When I get to entering my credit card as a last step of the booking, all data previously entered gets deleted and the booking doesn’t go through. Only possible way is to book on website! Unforgivable not to fix such a basic app error for such a long time. Several people I’ve talked to have the same experience. Another example of Lufthansa‘s awful and backward service. This is an airline unable to deal with technology and stuck in the 1990s. I say this regretfully as I’ve been a HON circle member for many years in the past and tended to like them.

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    Pointless. It’s Pointless to install the app because every time you want to do something like book add a seat assignment etc it opens a web page and you have to log in again and copy over your flight info , basically starting from scratch. You might as well just begin with a web browser page and not clutter up your phone with another useless app. Another example of how far behind the Europeans are in app design and customer service

15. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible. All the app does is open a browser within itself. I can't check in. I can't add bookings due to internal errors. Instead I'm going to have to pay to check in at the airport. Absolutely ridiculous.

16. ★★★★★сайт умеет всё, приложение

    Can’t even check in on app. The app doesn’t allow you to check in. Just sends you to a mobile web version of the Eurowings.com page and you can’t check in on there either because of error pages. If you’re going to send users to your website then fix your mobile experience at least and then fix your app. When you have users being connected to flights from other airlines you end up with more users having a primary goal of using your digital experience to check in to flights, more so than buying tickets. Fix your experience.

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    Utterly useless. Both the app and website are useless for the main purpose of an airline’s app: checking into the flight and getting a boarding pass. The app just links me to the website, and after submitting my booking number and surname, it starts to load the “Seating and contact information page”, then immediately kicks me back to the main page. I have tried this on the app and five different browsers, on both mobile and laptop, with the same result. It could be because of who I booked my ticket through, but they don’t have the courtesy to give me a message saying that. I look forward to spending an hour waiting in the Eurowings line at the airport.

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    App funktioniert nicht!. App findet weder Personalausweis oder Booking Code

19. ★★★★★не хватает нужной функции

    It’s like they want me to miss my flights.. Zero stars. Does not work at all. Wouldn’t load boarding passes at airport. Then arbitrarily logged me out. Now won’t let me log back in. Crazy. So lucky I took screenshots the night before, or I’d be totally screwed. Don’t promise what you can’t deliver. Guess I should have used paper. All other apps work fine, reset my phone, nothing makes it work. Total fail!!!!!

20. ★★★★★негативный опыт без конкретной причины· без конкретики

    NOT USERFRIENDLY. This app is ridiculously complicated. In a time where we need intuitively, Eurowings took a step back. Starting with buttons that lead you in circles to infos that just don’t show up (even after the debug) and ending with issues in your most basic info. Plus, too many features you don’t need and too less of the ones you actually do. If compared to the airline I used before, Delta, this app shows clear deficits. It makes me feel unsecured and unsure and it gives me headaches trying to make sure I actually get into that airplane tomorrow.

21. ★★★★★негативный опыт без конкретной причины· без конкретики

    A flying piece of crap. Eurowings is useless. A frustrating experience haunts the next.

22. ★★★★★подписка и платные ограничения

    The app and your gate. I was trying to go to Salzburg from Hamburg. Got the the airport early wanted at gate C07 and kept checking for updates on the app for gate changes and listening for any announcements. No info change on the app also Eurowings doesn’t count paying attention to your app as being responsible. I missed my flight and it’s apparently “my fault” granted when 5 of us ran to the correct gate from the original gate there was still a bus outside the door and still 20 minutes before the flight took off. But no they wouldn’t let any of the 5 of us get on the plane. They sent us to customer service which was a joke. It was more like customer judgement and ridicule and they didn’t want to deal with us so they put us on the phone with another customer service rep he only offered to refund the airport tax. He then passed us off to another rep and the real kicker, one of the desk reps comes over and decides we’ve been on the phone for too long and threatens to hang up the phone and call security. Don’t fly with Eurowings. Spend a little extra go somewhere else.

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    Terrible. I just downloaded the app a few minutes ago. Tried to check in for my flight tomorrow using the app and was told I had to “download the most recent version”. I was unable to proceed with my checkin. And of course, there is not a more updated version than the one I just downloaded. According to the app itself it was updated a week ago! Grade = F

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    Can not locate booking. Useless if not able to check in.

25. ★★★★★медленная работа и долгие загрузки

    Performance dismally slow, error prone. Looks like no actual testing was done, ugh

26. ★★★★★негативный опыт без конкретной причины· без конкретики

    Not very useful. Couldn't locate current booking. Couldn't log in. Couldn't download boarding pass.

27. ★★★★★медленная работа и долгие загрузки

    Slow and glitchy. It takes forever to check in and download my boarding pass into my app wallet

28. ★★★★★негативный опыт без конкретной причины· без конкретики

    Very frustrating. I downloaded this app specifically in order to be able to load a boarding pass into my wallet. This proved completely impossible to achieve, primarily because the boarding pass wasn’t visible anywhere.I was also unable to enter my mileage plus account number for flight credits.

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    Hard to follow. It says to check in before time then you have to go to the webpage to complete. Get a clue, Eurowings

30. ★★★★★негативный опыт без конкретной причины· без конкретики

    Many issues checking in. It took me hours to check in, this process needs major work