Vacasa - Vacation Rentals

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1. ★★★★★приложение глючит и блокирует вход

   Ridiculously buggy. Maybe the app is good once registered, but getting registered in the app isn’t possible. Captcha doesn’t work, won’t accept passwords that were previously entered just moments before. Junk. Don’t waste your vacation time trying to get the app to work.

2. ★★★★★прочее

   SCAMMMM. gotta be a scam, ts don't work

3. ★★★★★срывы бронирования и проблемы с возвратом денег

   Do not use these people. They canceled the reservation I’ve had for months at the very last minute. And when I say the last minute I mean when I was walking up the steps to the cabin at 5 PM after driving 6 hours to get there.

4. ★★★★★прочее

   They promote Coachella which I will never be able to afford to attend.. Their suggestions are for the super rich! There is no way that I will ever be able to attend an event live this. Had nice rental experiences but Coachella is something that is absolutely not obtainable.

5. ★★★★★срывы бронирования и проблемы с возвратом денег

   Do NOT book via Vacasa no water, refund mishandled. No running water first night, maintenance came next morning. Vacasa then refunded 9,500 pts on a 30k/night award instead of reinstating one full night. Support kept bouncing me around. Avoid for anything important.

6. ★★★★★поддержка не отвечает, а негативные отзывы пропадают

   WORST management EVER!. This management company is awful, I have never wrote a review before. Because of how much this company had no respect for their customers I felt the need to write this. I booked a stay with a Vacasa home, the house was okay other than the description was incorrect from what we needed to fit our family. This caused family members to have no other choice but to sleep on the floor. And caused arguments among the house , making it a horrible trip . I took the precaution to reach out to the Vacasa before I booked the place to ask them if the description was exactly how they had it listed and they wrote me back and confirmed it was! I have receipts of all communication with Vacasa and yet they still treat their customers this way. I spoke with vacasa management and asked for some sort of compensation for their mess up , could be a partial refund ( refund for the person who slept on floor) credit for future stay. I was open to hearing them out . I got a response from a manger the first day after requesting one 3 times , told me he would update the description and that was it . I requested to speak to someone higher up cause that was unacceptable. He told me I should hear back within two days for the next four weeks. I requested someone to call me each time. Someone would respond saying they put the request in and someone would call me and never got a call back. At this point, I still have no response in this company deserves no stars. I hope people who plan to rent their homes out go through a different company.

7. ★★★★★срывы бронирования и проблемы с возвратом денег

   Horrible Experience. Booked a property for a 6 night stay and they cancelled my reservation 4 days prior with no email or explanation. I logged into the app and had to call them directly. The rep would not give me any details why it was cancelled and told me I had to look elsewhere, no assistance on a new property. Very unprofessional

8. ★★★★★грязное или неисправное жильё при заезде

   Pool shock. Property 221 E 2nd Ave, gulf shores Broke bed, pool dirty, pool shocks one of my kids, they didn’t relocate us, they came take a look and they offer back $25 per day, its not about money its about safety, my check in /out was on 25 jul - 28jul , my family end up taking the kids to hotels because the safety issue. Almost $2500 paid and they come back with a $116 refund , i dont need the money , my family and i we plan this trip 2 months prior.

9. ★★★★★грязное или неисправное жильё при заезде

   Is there anything else I can help you with today?. Terrible service. We booked 8 nights and are 6 nights in without a working dryer. Every time I message, I get the response “we have forwarded to the local staff and don’t have a response yet”. For the fees, I would expect better customer support.

10. ★★★★★срывы бронирования и проблемы с возвратом денег

    Terrible. They cancelled my reservation without notifying me because they don’t accept affirm yet they have affirm as a payment option and the only way I found out was because my wife was online looking at the condos and saw the one we booked available. We do not recommend this agency at all.

11. ★★★★★грязное или неисправное жильё при заезде

    Dirty and disappointed. The unit was dirty when we arrived. There was a load is wet towels in the washer that we dried. The lint trap in the dryer was overloaded - fire hazard! There were nachos chip crumbs on the carpet which we had to vacuum. I garbage can in the kitchen. The flatware was stained and disgusting. We ended up buying plastic ware to eat with. There was garbage between the fridge and counter. The side of the fridge was dirty. The drawers in the fridge were broken - almost cut ourselves when stocking the fridge. After driving 6 plus hours we had to clean. Before we could begin our vacation. Never again will we reserve with Vacasa nor will we ever recommend them!

12. ★★★★★грязное или неисправное жильё при заезде

    DO NOT use Vacasa!. Booked thru Booking.com and the property was managed by Vacasa (which I didn’t realize it meant having to download the app to sign a ‘lease’ agreement). While the property itself was clean, it was misleading as the use of facilities such as pool at extra cost was not clearly listed in the main Booking.com page. Rather you have to dig thru the supplemental Vacasa page. Instructions for entry into the premises was not precise. The key was flimsy and had to be repeatedly jiggled. We also weren’t aware that we had to share the same outside door key with a neighboring apt and that caused some tension. The old couple apparently arrived with even less instructions on how to enter their apt. And the inner lock to the apt was also not sturdy and passcode had to be repeatedly entered until it would take. They send multiple updates that miss details (wasn’t clear for example whether we would have a parking space) Avoid using Vacasa if you can!

13. ★★★★★грязное или неисправное жильё при заезде

    The house was dirty.. It was a 10h drive trip and me and my family were tired. We reached our destination and the house was dirty I had to clean , cause I’m not going to sleep in a dirty house I contacted them, and sent them pictures of the dirty towels and house. The key to the gate to get in wasn’t working and I asked for a replacement early in the morning and I got it at 2:30pm last day of my staying. I contacted them after I left asking for some compensation and they keep saying someone will get back to you and they never did. I don’t recommend them at all.

14. ★★★★★скрытые комиссии раздувают цену

    Highest fees. Low night rates but the fees they charge are ridiculous

15. ★★★★★срывы бронирования и проблемы с возвратом денег

    Vague policies. They did not specify on Booking.com that they totally do not allow dogs that are more than 50 lbs. We are definitely willing to pay for them but they don’t accept payment. Now they are not refunding us. It’s about the vagueness that is disgusting

16. ★★★★★срывы бронирования и проблемы с возвратом денег

    THEY RUINED MY VACATION!. They cancelled my reservation 2 days before my stay with a 5 day Full Refund… stay away from them!

17. ★★★★★скрытые комиссии раздувают цену

    Hidden fees galore.. When you see a price, book it, then you realize that all the hidden fees are literally more than what they’re charging you to stay there. I don’t see how this company stays in business.

18. ★★★★★поддержка не отвечает, а негативные отзывы пропадают

    Terrible customer service. Vacasa support staff have no idea about the home they are providing support from. I recently used this for the first time and it’ll be probably the last time using Vacasa.

19. ★★★★★прочее

    Don’t trust Vacasa. I cannot tell you enough not to trust Vacasa. Their staff are under qualified and unprofessional. Their tactics are deceitful. Don’t trust your property or your vacation with them.

20. ★★★★★срывы бронирования и проблемы с возвратом денег

    Bad experience. I had a terrible experience renting a house with Vacasa in Banner Elk, NC. When we arrived, the owner simply said that the house was not for rent, that we had been scammed, and that we should leave the property because he would call the police. I was left with my family on the street and there were no other properties or hotels available nearby. We were cold and had nowhere to go. They tried to relocate us to a house that was almost 3 hours away. We had planned this trip for months and were disappointed and left on the street with our children. So I found a new property 1 hour away on Airbnb and made a new reservation on my own. I am waiting for a refund from Vacasa.

21. ★★★★★срывы бронирования и проблемы с возвратом денег

    IRRESPONSIBLE. I had a terrible experience renting a house with Vacasa in Banner Elk, NC. When we arrived, the owner simply said that the house was not for rent, that we had been scammed, and that we should leave the property because he would call the police. I was left with my family on the street and there were no other properties or hotels available nearby. We were cold and had nowhere to go. They tried to relocate us to a house that was almost 3 hours away. We had planned this trip for months and were disappointed and left on the street with our children. So I found a new property 1 hour away on Airbnb and made a new reservation on my own. I am waiting for a refund from Vacasa.

22. ★★★★★срывы бронирования и проблемы с возвратом денег

    Unable to check-in. No refund or resolution. Was unable to check into my rental due to a hurricane. This is very understandable and unfortunate, and no fault of the owner or company. The poor experience comes from mitigation of the problem. We were offered a 30 day extension on booking (in a town and home that sadly will not be ready for tourism for many months). They told us we “cannot reach our home due to road closures”, but would not cancel our booking, to avoid refunding us. This is a shady company that does not care about customer service. You’re better booking with a local rental company, or one of the rental giants. Vacasa is the Kmart of Bnb apps.

23. ★★★★★поддержка не отвечает, а негативные отзывы пропадают

    STAY AWAY!!!. Had a terrible experience with Vacasa while staying at their property. Their service is incredibly inefficient. The rental was not clean, and basic essentials like heat were not functioning. When I reported issues, they refused to fix them promptly, only responding during business hours. Even worse, they declined to refund me or move me to a different property. If you encounter problems at night, you’re stuck until morning, with no options but to leave and lose your money.

24. ★★★★★приложение глючит и блокирует вход

    Terrible app - hosts please don’t use this app!!. Won’t let you copy and paste your email address on account creation which not only decreases security, it serves no modern reasonable purpose other than inconveniences the users. Worse, the verification email sends a link that is so long that it gets truncated by a lot of email apps, breaking the link and preventing guests from using it. Hosts, for the love of god don’t make guests use this app or you are going to be dealing with frustrated customers who can’t get in, post bad reviews, and don’t come back.

25. ★★★★★грязное или неисправное жильё при заезде

    Worst booking app ever. Honestly you would be better staying on the side of the road than the places I’m here. I got a dirty cabin that had the doors not locking and the air conditioning not working and oh wait there’s more the hot tub was busted. They refused to move me to another cabin or give me a full refund. Will never book properties with this company ever again. I rather stay homeless than ever book here again. Never use this app or else be ready for useless customer service and cabins that you wouldn’t even pay 50 dollars to stay in!!!!!

26. ★★★★★грязное или неисправное жильё при заезде

    Villa at folly beach(Charleston oceanfront villa). Elevator was broke, had to used the stairs , one of the bedroom door handle was broke, once door was shut, you couldn’t open it. One of the bedroom sinks was clogged, had a 4 bedroom villa , only 1 bedroom had a tv, the other 3 had nothing. It was very expensive for a 2 day stay with all the problems we had, wouldn’t recommend this place to anyone.

27. ★★★★★поддержка не отвечает, а негативные отзывы пропадают

    Absolute Worst Management Company Ever. I recently had the misfortune of dealing with Vacasa Vacation Rental Management, and I cannot stress enough how poorly run this company is. It is abundantly clear that they are unprofitable and on a fast track towards bankruptcy. This pervasive attitude of failure and despair permeates every aspect of their business. Their customer service is nothing short of a joke. Whether you’re dealing with their poorly scripted AI bots or their human representatives (who might as well be robots), the experience is equally frustrating and unhelpful. Vacasa has effectively removed hospitality from the hospitality business, leaving customers feeling neglected and disrespected. For any self-respecting homeowner considering contracting with Vacasa, I strongly advise against it. Their incompetence and disregard for customer satisfaction are unmatched. They are so abysmal in their operations that I am certain many people end up trashing the properties in revenge for the appalling way they have been treated. To make matters worse, Vacasa CEO Rob Greyber received a $2 million bonus for overseeing this train wreck and a staggering 90% drop in stock value. Vacasa chases failure like it’s their destiny … and it is. Save yourself the headache and steer clear of Vacasa. They are a disaster waiting to happen, and no one should have to endure the level of incompetence and disrespect that they dish out on a daily basis.

28. ★★★★★грязное или неисправное жильё при заезде

    Unhappy with customer service. We rented through Vacasa in Brookings, OR and feel very misled by the app information and customer support. The app says they have 24/7 customers service. When we contacted them to get help because the unit had problems with the hot tub TV and internet they replied a local team would take care of it. The instructions provided by Vacasa were different from those in the unit. Nothing was ever fixed. I understand Vacasa takes over from the owner to maintain and service the units. If I was an owner I’d be very upset with the poor quality of cleaning and maintenance.

29. ★★★★★приложение глючит и блокирует вход

    Doesn’t work. Trying to set up an account and it just keeps telling me that my email and password are incorrect. How can that be since I am setting up a new account? Tried three separate times… Giving up

30. ★★★★★поддержка не отвечает, а негативные отзывы пропадают

    Awful support experience. Something wrong with your rental? Need help? Be ready to text with someone in Indian with no way to connect with anyone anywhere near your rental