Go City -Travel Plan & Tickets

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1. ★★★★★недоступные и ограниченные достопримечательности

   Not what it seems…. If you have the Go City New York explorer pass please be aware at Madison Square Garden is usually sold out so when you show up, you can’t get tickets for the same day and you’re only allowed to get tickets for the same day. Madison Square Garden sells its own tickets and it seems like whatever leftover tickets for that day can be allocated to Go City past users. This is not stated in the Go City program. It seems like it’s this way for a few other attractions as well so I would highly suggest just paying out-of-pocket at each attraction rather than buying a Go City pass.

2. ★★★★★окупаемость пропуска

   Not Worth It. It doesn't deliver value for the money. Dealing with 3rd parties outside of the app is an obnoxious chore.

3. ★★★★★окупаемость пропуска

   Rip off. Way too much work

4. ★★★★★работа службы поддержки

   Wish I Could Give Go City Negative Stars. Please be prepared to miss out on most of the attractions that are supposedly included and spend more in the process. Many of the attractions were already unavailable after we purchased our Go City pass, which you cannot know until after you buy this pass. The attractions that were available were listed as included in the app, however this is misleading because they have a tier system which limits what type of attractions you can visit and these are not outlined in the app. When we accidentally booked two attractions from the same tier, there was no indication within the app we could not attend both. Customer service was unfriendly and unhelpful in resolving this. I would recommend pre-booking tickets directly through the attraction you would like to see instead of using this clunky app that will most likely cost you more instead of saving as advertised.

5. ★★★★★недоступные и ограниченные достопримечательности

   Buggy, poorly designed, implemented and supported product. We used this for Singapore. Seems good on paper but once you pay them things don’t work smoothly. In short it is better to just pay at each attraction you visit. Here’s the longer version 1. After you pay, it takes 4 hours to even get your pass by email. 2. The pass only works on each attraction once. If you end up really wanting to see it again you can’t. But if you book directly with the attractions you have full control. 3. The night safari instructions on the website and email don’t match and are very confusing. Trying to get support is a nightmare due to AI chatbots blocking you. 4. After getting to the night safari line the process to redeem tickets is very arduous and frustrating, likely due to a poorly designed website/ux. It is far easier to just buy the tickets online from the zoo. I gave it a 2 because I did manage to see all the attractions I wanted to so I’m assuming I saved a little money. But it wasn’t worth the hassle. Updated rating to one because every attraction we went to required us to go to a completely different place get our ticket validated, and then go back to the queue. It was a huge waste of time and very confusing.

6. ★★★★★недоступные и ограниченные достопримечательности

   Unbelievably disappointed. U have to get he head out app, to get the go city app to book with another site… all places telling u diff things to book, cancel, Etc…too late to do what our 1st choice was… will never use again

7. ★★★★★недоступные и ограниченные достопримечательности

   Wasted hundreds. I was planning a trip to San Diego. I did an entire week of researching making sure this wasn’t a scam and choosing what we wanted to do. Decided to choose the one that had the aquarium, uss midway, San Diego zoo and San Diego zoo safari. Bought a 3 day pass for just under $500. We did the midway and aquarium yesterday. Drove 45 min this morning to do the safari today and zoo tomorrow. Tickets wouldn’t scan so they sent us to the help area. Turns out from when I bought the pass last month to now they changed it and the zoo and aquarium are no longer available with the pass I bought and they won’t honor it. So I literally paid almost $500 to do 2 things that wouldn’t have even costed us $100 for our small party of 3. Absolutely livid. This is literally our first vacation in 20 years and we were devastated because now we can’t afford the zoo or safari park and it was the entire reason we chose this area. Deleting this app and will never purchase again. Words cannot even express how upset we are with this whole program.

8. ★★★★★работа службы поддержки

   Can lag on sending tickets. I purchased a GoCity pass for Singapore that included Universal Studios. When I tried to redeem one of four Universal Studios tickets, there was an over two hour delay in the ticket being sent. On my end, it seemed that it just didn’t work. The end result was that GoCity Customer support told me to purchase my ticket with my own money and they assured me that they would refund me later. However, it took one and a half months of back-and-forth with customer service before the refund was approved. I think this could be a great deal when it works, but this whole experience has completely soured me on ever using this pass or recommending it to anyone.

9. ★★★★★работа службы поддержки

   Not worth it. Bought the pass for my Dublin trip, most things you can’t book until a few days in advance and personally I would rather have everything booked prior to travel. Their customer service is trash. Wouldn’t recommend

10. ★★★★★окупаемость пропуска

    Not worth it.. The guided tour passes are outsourced to other companies and there is little to no flexibly once go city hands off to them. May be worth it during busy seasons but don’t expect alot of support or flexibility from go city if anything comes up or your plans change.

11. ★★★★★синхронизация пропусков и сбои приложения

    extremely disappointed, don’t use it. The city pass it’s too expensive and it doesn’t work on the auto attraction. You cannot enter anywhere. And they’re asking you for more money absolutely ridiculous. not worth it at all

12. ★★★★★недоступные и ограниченные достопримечательности

    Don’t Go City Pass. Waste of money and time. No one honors the pass constantly get rejected at the door. Have to go to another location to get a different ticket.

13. ★★★★★окупаемость пропуска

    City sightseeing bus Hop On Hop Off. I am very upset! This morning a bus did not come to stop number 12 until 10:45. This wasted a lot of the morning. Right now my husband and I have been waiting for over an hour for one of your Hop On Hop Off busses in Old Town stop 2 it's 3:42. We have wasted so much time The other Red Bus comes all the time. I want a refund!

14. ★★★★★работа службы поддержки

    Worthless. I purchased 2 day Go city pass for my full family and it was worthless, it does not cover key attractions and also pass gets expires before time, when reached out to support team they were not able to help to activate it. The experience was very frustrating as we travelled long to cover the attraction which was in our pass but before time it got expired and no support from customer service. Overall poor experience. Waste of money as attractions included are far from each other so any ways you won’t be able to cover it

15. ★★★★★работа службы поддержки

    Total disappointment. On our third day my son woke up sick, so I reached out to CityGo support for help. The automated system was no help at all, so I asked for a human, when finally connected with a human …after outer scheduled appt time. I was told we were marked as a no show! While I was on with this support person for 40 mins, 30 mins of that that could have used to assist me in letting the vendor know we had complications to our appt?instead I was told we were marked as a “No Show”! Very insulting and the customer service associate showed no empathy nor did they have an understanding of the situation and the irony of my reaching out to inform CityGo of our appt issue only to be told that we were no shows! How are you a no show when you reach out for help with the scheduled appt?!?!…? Besides that terrible experience all the other Cx supporters people I contacted were incredibly helpful,and many of the sights amd experiences were enjoyable! I think we have been given all the help we need at the moment… I might suggest not using CityGo, and just buy A la cart, via Groupon or some other discount offers. As you can see,At the moment, I am quite frustrated with city go because I reached out for help via the Support link seeking help this morning before an appointment scheduled at the Sears tower SkyDeck. Only to be told that we were marked as a no-show ...during our 40 minchat/text/conversation which was why I was calling to ask for help about our inability to make the appointment! However the rescheduled boating experience was handled awesomely by the attendant we just spoke with!

16. ★★★★★недоступные и ограниченные достопримечательности

    London Pass is user UN friendly.. I tried to use GoCity to make a reservation. I gave it my dates of travel. Those dates were not available in the reservation page. I made a reservation in order to edit it, but there was no warning that I was making a reservation for 5 minutes in the future (time zone difference). Now my pass has been used and London Pass will not cancel my reservation.

17. ★★★★★недоступные и ограниченные достопримечательности

    Don’t waste your money. Good luck if you choose to use this app. You barely save any money. You have to hit 4 attractions a day and if you don’t. Tough luck. Just pay at the sites and spend the extra 30 pounds. The trip planner doesn’t include every site so don’t bank on that either. This app also doesn’t include time sites are open so make sure you account for that before hand. Again, just get the tickets at the site.

18. ★★★★★окупаемость пропуска

    More pricy. It was more pricy than buying individual tickets and barely any lines to buy tickets either. Save your $ it was 15% more after 20% discount

19. ★★★★★недоступные и ограниченные достопримечательности

    Waste of Money. So the pass does indicate if an exhibit is busy you may be asked to wait… it does not tell you that you can be denied entrance. We went to Westminster Abbey only to find City Pass holders were not permitted entrance until 1 pm, however, we had a walking tour (also part of the pass) booked but that tour required a reservation. The Abbey was closed the day before and the day after but our passes were only good for three days. This happened at a second exhibit as well. We ended up buying tickets AGAIN to gain entrance to two exhibits covered by the pass. Places can get extremely busy and even if they suggest one hour for a visit, expect it to be much longer due to long lines and crowds inside. I do not recommend buying the pass unless you’re doing things that allow you to book and guarantee a spot.

20. ★★★★★недоступные и ограниченные достопримечательности

    Limited access pass. So far I do not recommend this app! I purchased 2 2 day passes for an upcoming trip to France. For the first two sites this pass is only good for a limited access pass. At Versailles it did not include everything in the passport ticket…and then at the Eiffel Tower it paid for a walking tour up the steps, not a ticket for the elevator to the top. My suggestion would be to throughly research what you are wanting to do at each site verses what this app pays for. It is not all inclusive.

21. ★★★★★прочее

    So annoying!. The app randomly erased our passes for my family of 8! Very stressful!

22. ★★★★★работа службы поддержки

    Don’t buy it. We bought it for the trip to London, because I saw a lot of advertisement and we thought it could be useful as it seems like a free pass to all attractions. But apparently not! 1. It is not flexible! Some attractions require you reserve a time slot, but it is not very clear to the customer that there is a 15mins amendment window. If you miss it, it is considered as a no show, and you cannot use it on the next day. And they do nothing to help you. The customer service is also not very efficient. It took us 1.5 hrs to communicate with them, and to get a “no”. 2. You need to carefully plan your trip, otherwise, it will not worth it. For our trip at London, many attractions take much longer time than we expected. So it is a quite stretch to visit all included attractions to get it worth it. My recommendation: unless you are very sure you can make it worth it, don’t bother to buy it.

23. ★★★★★работа службы поддержки

    Did not receive what I paid for. We were supposed to receive two days on the San Diego trolley and only received one. We called for assistance and did not receive the help we needed. I will never buy a go city pass again.

24. ★★★★★прочее

    No Mexico City, in spite of search. This app shd not show up in search results for cities that it doesn’t have, like Mexico City. Don’t waste my time.

25. ★★★★★прочее

    Does not do well with mistakes.. I accidentally had an event set for a few months earlier than my trip. And they do not know how to handle that properly. I was told I’d be able to get my trip rescheduled but apparently not.

26. ★★★★★синхронизация пропусков и сбои приложения

    Big Scam. My girlfriend and I took a trip to New York and wanted to save some money through this pass we did the all day pass which gives you unlimited access to attractions for one calendar date we bought them 10 in the morning were able to do one attraction and had a reservation later in the day for the Empire State Building we were busy and didn’t look at our phones and they cancelled our pass at 6pm we were not able to go up to the Empire State Building. We requested a refund for our 300$ we spent and they said the best they could do is 10% they said it was due to a glitch but still would not refund me and there costumer support is horrible being on hold for hours keep on saying give 48 hours to get back to you and they never call. They are scammers and this is a joke.

27. ★★★★★работа службы поддержки

    Worst experience. I purchased and attempted to book yours and received number of error messages from the tour company. Even though the site says to contact for booking they refuse to help online or over the phone. I called go city they sent me to the tour company and now they cancelled one of the few I was able to book.

28. ★★★★★работа службы поддержки

    Terrible Customer Representative. I wasted 40 minutes trying to resolve a single reservation issue with an agent. The agent continuously offered incorrect excuses, such as claiming the slot was full, even though I hadn’t reached that step yet. Each time I provided evidence disproving their claims, the agent would quickly switch to another excuse, presenting it with unwavering confidence and then repeating it. Finally, after dragging the conversation out, the agent suggested ending it, citing its length. This experience was frustrating and unprofessional.

29. ★★★★★синхронизация пропусков и сбои приложения

    Doesn’t work!!. If you want to spend your time on an automated chat trying to get the pass you purchased and never used to work, buy this one. Otherwise, move on.

30. ★★★★★недоступные и ограниченные достопримечательности

    Costs more than direct ticket purchases. Buy your tickets direct instead of this city card. I bought a Sydney City pass for my family of 5 for AUD600. The cost of tickets for the 3 attractions was less than AUD550. I’m still waiting to see if they’ll refund the difference.