Exoticca: Travelers’ App

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1. ★★★★★негативный опыт без конкретной причины· без конкретики

   NEVER AVAILABLE! AVOID AT ALL COSTS!!!. This is a shadow company with little to NO customer service. If you call the don’t expect to get off hold…EVER! If you email them, don’t delectable a response for two to three weeks. Seriously…DO NOT BOOK with them!!!!!

2. ★★★★★негативный опыт без конкретной причины· без конкретики

   Worst trip ever. I have traveled with exotic, many many times. By far this was the worst. I usually book everything myself but this time I decided to book it with an agent. I asked if this is an independent tour and I was told this is escorted partially. We didn’t have any meet or greet with any tour agent. It was very confusing. We didn’t know where to go who to meet where to meet. Even though the location of the meetings were told on the itinerary, but since we didn’t know who our contact person will be at the meeting point it was very confusing. I had to contact exotica myself to figure out what’s going on. The hotel in Florence looked like a jail house. This was not 3.5 star. This was less than two stars. The fridge wasn’t working. The hairdryer was belonged to World War II the shower was a mess. The AC wasn’t working and it was really really hot. The hotel in Rome also the fridge wasn’t working and the safe. The funny part is the package says superior. Nothing was superior about this trip. We had some older people on the tour that they were so lost and confused. After traveling to Greece with Exoticca, I decided not to ever travel with Exoticca again, but I wanted to give it one last chance. But I’m done. I’m never going back to Exoticca. This was really bad and the store was not cheap at all. Also, not to mention since my luggage was unsent from Frankfurt to Rome my ride did not wait. He said he had another assignment to go to. When I called him, he didn’t pick up anymore.

3. ★★★★★подписка и платные ограничения

   Can’t Find Bill and Payment Summary, Difficult to get customer service. This will be the last trip I take with this company. Terrible app, process, and customer service

4. ★★★★★подписка и платные ограничения

   Ripping off customers during war. Egypt trip clearly not safe still refused to issue full refund only cares about making money for themselves never booking another trip!

5. ★★★★★подписка и платные ограничения

   24/7 Emergency Line is a joke. We do not recommend Exoticca. Our experience was frustrating, stressful, and ultimately very costly. Flight Cancellation, No Support When We Needed It Most:
Our flight was canceled with no communication from Exoticca. We only found out when we arrived to check-in. While standing at the airport desk, trying to avoid missing critical connections, the “24/7 emergency” support line was an automated bot promising a callback within 24 hours. Completely useless in a real-time airport crisis. Because accepting the airline’s voucher for a next-day flight would have caused us to miss our non-refundable transportation to Machu Picchu, we had no choice but to purchase last-minute tickets with a completely different airline at a cost of $440 out of pocket. Over 10 days later, we still had not been contacted by Exoticca at all. Let alone regarding reimbursement for the $200 in the cancelled flights tickets or the $440 in replacement flights we had to purchase ourselves. One of the primary reasons to book through a travel agency is for support during disruptions. In this case, we were left entirely on our own. Disorganized Itinerary & Poor Planning
For the price we paid, the itinerary was shockingly vague or nonexistent . Exact times were rarely listed, making it nearly impossible to plan daily logistics (what to bring, when to eat, how to prepare). There was excessive unstructured or “free” time that felt more like lack of planning than intentional flexibility. Our final two days were completely unplanned in a city we had already toured extensively. Our return flight wasn’t until midnight, yet we were required to check out of our hotel at noon. A late checkout should have been arranged or at least offered. Seating Issues
Despite being on the same booking with the same last name, we were seated separately on both flights and trains multiple times. This is basic coordination that should not be overlooked. Machu Picchu Experience – Poorly Explained & Rushed
Our visit to Machu Picchu involved over five hours of travel, yet we were only given approximately two hours onsite and saw only a portion of the complex. The circuit system was never properly explained, and we were randomly assigned a circuit. We would have appreciated the option to select our preferred route — and would have gladly paid extra to access more than one circuit had that been offered. Chronic Transportation Delays
Drivers were consistently late, at least 10 minutes every time, and once over 30 minutes. This added unnecessary stress and made us feel disorganized throughout the trip. We paid a premium expecting professional coordination, clear communication, and support in emergencies. Instead, we experienced: No live support during a canceled flight $640 in unreimbursed out-of-pocket costs Disorganized logistics Vague itineraries Poor communication Rushed major attractions We are still waiting for reimbursement and accountability. Until Exoticca resolves these issues and compensates us appropriately, we cannot recommend booking with them.

6. ★★★★★негативный опыт без конкретной причины· без конкретики

   Worst experience ever. From beginning to end the entire process was a complete nightmare. Had to call the so called 24 hour helpline several times and no answer. No help with flight issues and cancellations. Had to re book every flight out of pocket. No reimbursement. The car rides were not private and took hours longer than the itinerary due to the drivers not knowing the destination. This company is a low budget hustle game that will take your money and run!!! Buyer beware!!!!!!!!!

7. ★★★★★негативный опыт без конкретной причины· без конкретики

   Terrible experience with this trip. the sales agent has booked all my intermediate flights separate from my group (even though I have specifically requested to be with my group), and when the uncontrollable events happened, such as the flights’ delayed, I was dumped in the airport without picking up, and it marked as “no show” status although I have consistently updated the supposed pickup driver; when the helps were needed, the Exoticca’s (including the local agencies) agents were never being available, even when they were available, they would tell me that they won’t help.

8. ★★★★★негативный опыт без конкретной причины· без конкретики

   Don’t bother with Exoticca. We recently returned from your Secrets of Sicily tour. I don’t know where to begin with my disappointment. Not with Sicily, with Exoticca. From the beginning, your failure to communicate was concerning. I never felt more unprepared. Our bus was filthy and our driver rude. He sat in the open doorway and smoked! The pace was grueling. We walked over 10 miles some days and climbed many steps. Although I put down the my husband was a vegetarian, I had to fight for him every meal. I couldn’t find anything in my documents that indicated the we would not have choices when it came to meals. Everything was preselected. Given my sensitivity to iodine, fish once each day, sometimes twice, caused my legs to swell and hurt. Our guide Angela encouraged us to go into a church while services were being held. The sign at the entrance specifically asked that tourists not visit during services. I found her disrespect appalling. Never again.

9. ★★★★★негативный опыт без конкретной причины· без конкретики

   Peru trip. We, a group of 20 girls, traveled to Peru August 9-16. At first I hesitated to sign up for Rainbow Mountain excursion, due to health concerns. A week before the trip, I decided to sign up for it. My travel agent, Tíffany Phan, informed me that Exotica required a 30-60 day advance sign-up, which I'd missed. A day ahead of the excursion, I had a chance to talk to the tour guide, and learned that I can still be able to sign up, so I did. He called the office and confirmed, but 15 minutes later he canceled it. I didn’t know the reason behind the cancellation. Meanwhile other local tour companies offer excursion for next day. Besides it, Rainbow Mountain ticket doesn’t require to have in advance. I’m so disappointed in Exotica.

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    Trips. App is terrible. Shows the wrong trips wrong dates future trip shows canceled and shouldn’t be etc..

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Balkans trip. We had 3 days of continuous bad smelling rooms with no AC during July trip in Balkans when it is 96degrees plus, and was not given any options to change the room in hotel. The guide couldn’t help the company couldn’t help and the hotel staff was extremely rude . The guide would not tell us locally what are points of interest or good places for photographs !! Gave 1 star as itinerary was good and was able to go see places.

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    Avoid this company !. They have terrible customer service. I had to cancel a trip due to illness. I, fortunately, had trip insurance. It’s been 6 months and they are ghosting me, despite my many phone calls and emails. No one will give me an answer.

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    Missed an important excursion in Luxor. It would have been nice if our tour guide did a courtesy call to our room. I’ve been to a lot of tours with other travel companies & if a person is missing, they make sure to find them

14. ★★★★★неточные результаты и неверные данные

    Incorrect flight information. Why don’t you give the correct airline and flight #??? How do you expect people to make the flights VERY POOR SERVICE UNACCEPTABLE. !!!

15. ★★★★★подписка и платные ограничения

    Turkey. The hotel and food arrangements are extremely poor. I was told that if I paid extra, I would get a better hotel. I paid the extra amount, but this turned out to be false. The tour schedule was not designed with the guest's comfort in mind. The timing was very inconvenient, and my family and I suffered as a result. There are 23 people in my group, and I'm certain they all had a similar experience.

16. ★★★★★негативный опыт без конкретной причины· без конкретики

    Agencia de viajes basura.. La peor y más abusadora agencia de viajes. Una basura. Jamas le perdonaré lo que me hicieron en Peru. Dr. Carlos J. Bourdony Recibí su contestación a mi más reciente reseña de su Compañía. En la misma, me piden más info para revisar mi caso. Porqué no lo hicieron cuando al terminar mi viaje a Perú hice exactamente eso y ni siquiera me contestaron ?? El peor anuncio negativo para una agencia de viajes como ustedes es un cliente viajero al que le hicieron el viaje miserable. Y que tuvo que gastar miles de dólares además del costo de la excursión para sobrevivir esa excursión de pesadilla. Por suerte, el Peru es un país tan maravilloso, Que me ayudó a sobrevivirlos a ustedes abusadores. La Exxotica abusadora de sus clientes. Dr. Carlos J. Bourdony

17. ★★★★★подписка и платные ограничения

    Book excurtion. I book and fully paid my trip and excurtion as soon as we arrived at the airport we were notified that the excurtion i purchased was cancelled ,i emailed and called customer service its been more than a week now and I haven’t heared from them about my refund.patiently waiting .

18. ★★★★★подписка и платные ограничения

    Disappointing communication. My family just returned from a trip throughout Peru. While our guides were amazing and knowledgeable, we were greeted with a new face daily. This became a problem because many times we didn’t know our schedules until the morning of. The most egregious of examples would be our arrival at Cuzco. Our guide dropped us off at around 5:00 pm and informed us we would know by 7:00 pm our plans for the next day (which was our bus and train transfer to Machu Picchu, the whole reason for the trip). We were informed at around 8:00 pm that there would be a meeting in the hotel lobby with our next guide at 9:00. Not a big deal but we did just get off the bus after spending 10 hours on it with stops. 9:30 came and went and the guide notified the front desk worker via text that we would need to be down in the lobby for our bus at 4:10 am, in 6 hours! Not a big deal for an adult but for the children on the trip this is a problem. We went back up to our room and fell asleep until 10:20 pm to which we were woken up by a telephone call to tell us we would actually need to get down to the lobby at 4:50am. This really put a damper on a day that, while it turned out to be a wonderful life changing experience, could have been better by receiving proper communication and frankly proper effort put in by a company we paid a substantial amount of money to. We won’t be using this service in the future.

19. ★★★★★подписка и платные ограничения

    Worst customer service and support. I had to cancel our trip to S America due to cancer treatments and they canceled the wrong trip they canceled a trip I had booked to Greece in September. They would not change my reservation plus they would not refund my deposits on either trip. If almost impossible to reach a real person on the phone you have to wait for days for someone to email you back regarding issues. I will never use this company again. I love to travel and usually book 2-3 overseas trips per year and have never had issues with other companies Customer be aware!

20. ★★★★★негативный опыт без конкретной причины· без конкретики

    Trrrible. I will spend the rest of my life riding bad reviews for this company. They did not warn me that not having a visa to enter Vietnam, was tantamount to canceling the trip. I flew my own way to Chicago only to be nine entry into Vietnam and I had to fly back home. I wasted $5000 of my hard earn money for nothing. I will never forgive them for this as they say it was my fault. I’m sorry I have watched other comments and I’ve seen it. Lots of people have had the same problem, I saw one gentleman that his middle name was spelled wrong, and he was not allowed entry. There was no credit offered no way to get my money back. It was just too bad. This is a terrible company. Do not book a trip with them.

21. ★★★★★подписка и платные ограничения

    Greatly Disappointed. I had to cancel my trip due to a broken hip. When my trip was booked last year I was assured that I would either receive a 100% refund or the amount paid would be held for another planned trip. To my surprise, that is not what is going to happen and Exoticca gets to keep my money. Sorry doesn’t cut it when you work hard to save money to spend in your retirement. I will NEVER book with this company again. It only took over 1 1/2 hours on hold before I could finally speak to someone. Think really hard before you book with this company. Apparently you cannot trust the agents that book your trip because I always pay extra for insurance that didn’t appear on my reservation. My mistake for not double checking. I gave the agent the benefit of the doubt that he was competent.

22. ★★★★★негативный опыт без конкретной причины· без конкретики

    Bad agency. I would not recommend this agency to any body. I used them for Peru trip and it was awful. Unfortunately I made another trip with them and I can not cancel with them. I would not recommend any body use them. Their customer service and the tour was awful.

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    Madagascar. This is the worst trip I have ever had!!!! Over 75 bug bites, 90 hours on a bus, 21 hours of actual tour, no air conditioning in hotels, over heating on a tour, incomplete and false descriptions in your brochure and having to pee in bushes!!!!!! Horrendous road conditions and a bus with a loud buzzing to torture you the hole ride. I am leaving here totally distraught. I will be contacting you when I return.

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    Poor communications. We were in the dark about most information during our trip- and had to rely on others to be in the right spot at the right time. We stayed in some crappy hotels. Will never use your company again.

25. ★★★★★негативный опыт без конкретной причины· без конкретики

    Peru and Machu Picchu. This has been by far the worse trip I’ve taken with any tour company. The hotels were terrible and sub standard and flights were below economy. Do yourself a favor and Don’t use Exottica.

26. ★★★★★подписка и платные ограничения

    Turkey. This trip was a total disappointment. Upon arrival in Istanbul, we were told by the transport company who was to take us to our hotel that Exoticca had not paid them & that transportation could not be provided. It was finally straightened out & we were eventually taken to the hotel. No one at the hotel to greet us, no one to talk about the upcoming tour & no apologies from Exoticca The major problem with this tour was that it was run by Euroriente NOT Exoticca. This company is a huge provider of tours in Turkey & they are about quantity not quality. Most of our time was spent on a tour bus. Food stops were very rarely at nice cafes to enjoy local cuisine. They were at gas station rest stops. We were continuously taken to places that tried to sell us goods…carpets, jewelry, leather goods, Turkish delights, ceramics. We got to our hotel at 7 in the evening & up on the bus by 7 am. We were at the Agean & Mediterranean and never stopped in a town to enjoy. Just a short tour of ruins and then back on the bus. The best tour I took was thru Airbnb experience as I had an extra day in Istanbul Save your money and do not take a tour of Turkey thru Exoticca. Our fellow passengers on this tour felt the same way & many of us had travelled with Exoticca to other destinations. Every one of us felt this tour was terrible and we would never travel with Exoticca again I would recommend a different travel company to Turkey.

27. ★★★★★негативный опыт без конкретной причины· без конкретики

    Review. 2 star hotels, more like motels in Santorini. Horrible experience!

28. ★★★★★подписка и платные ограничения

    Be ready for surprises and disappointments.. We picked the Superior package for Greece and I had read reviews regarding issues with trip and poor customer service. Well I experienced it for myself. The first hotel we got to in Athens was in a shady area with homeless people and drug addicts lurking outside… we were told we had an upgraded room and given keys to a tiny room with a small bed and a window with a wall outside. When I went to front desk I was given a tour of two rooms, one a normal holiday inn type of room for an additional 25 Euros and an executive suite for an additional 100 Euros. I picked the room for a total of 50 Euros for two nights. Told them I would want the same room when we returned after a night of traveling and was charged the additional 25 Euros. Everyone in our group was given the same room as us for no cost. We were also asked to pay 25 Euros again when we returned after few days of touring and this time we refused to pay and the hotel staff was rude. Rest of the rooms in other places were average and ok. I requested Exoticca to issue a refund of 75 Euros we paid for three nights for an average basic room even though we picked ‘Superior’ package. Shady shady shady.

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    Don’t do it. These people are terrible. The app works okay, but the company is crap. They rip you off over and over, and while you are in another country, they’ll find ways to leave you stranded multiple times.

30. ★★★★★подписка и платные ограничения

    Italy Trip October 14 - October 23. Very disappointed in this agency. First of all we couldn’t upgrade to another class and were not told until after we made payment. Once we landed in Rome we were told our car service was in traffic and would be late. After waiting for 90 minutes we were told the car service was not coming and we would have to catch a cab. Unacceptable!!! All three hotels were crappy and far away from everything. We tried calling your agency and couldn’t get anyone which is ridiculous, someone should be available 24 hours a day as unexpected things happen and the clients should be able to reach you. We requested private transportation and each time only received it once every other time we shared car service with other passengers. Again unacceptable! We paid for private car serviced and we should have received it. We will never use your service again and will definitely not recommend your agency!!