eDreams: Flights, hotels, cars

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1. ★★★★★поддержка не отвечает и не возвращает деньги

   The worst ever. You have the worst Customer Service you have no phone number. I’ve been held up at the airport. I can’t check in. I will never ever use you again and if people are smart, they won’t use you either. What a disaster. Customer Service sucks.

2. ★★★★★прочее

   Absolute scam. They booked the wrong flight for me weeks in advance of when I needed to travel. Losing money. Avoid

3. ★★★★★поддержка не отвечает и не возвращает деньги

   Broken Booking System, Useless Support. I've been reporting a booking bug for several weeks. The issue is easily reproducible, but support keeps sending copy-paste responses instead of investigating it. They also refuse to provide any way to contact the technical team directly or escalate the issue properly. Extremely frustrating customer experience.

4. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

   DO NOT FALL FOR THE TRAP. NEVER EVER GET THEIR MEMBERSHIP!! Here’s why this is one of the worst products I’ve ever use: 1. The price may seem cheaper upfront, but they will charge $140+ membership and there’s No Way to Cancel it. The only way to cancel is to make an international call: the longer you stay on the call, the more money you will be charged, so they make the cancellation as complex as possible and I was charged for $80 while they made me wait for 30mins on purpose. 2. Customer service will not help you, but gaslighting you. I was blamed for not being cautious for not having the confirmation emails they never sent. 3. They are based in Barcelona so on top of not being taxed, there is also foreigner transaction fee for all the processed payment

5. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

   BLOCKED FROM CANCELLING. I am unable to cancel my yearly subscription renewal on the app or online, both lead me to an “error” message. The “VIP customer support” requires me to only call an agent (there is no messaging option besides with a useless chatbot) which is incredibly expensive as it takes about 10 minutes to get through to someone all the while I am paying international call fees. I have still not been able to cancel my renewal subscription, this feels akin to theft.

6. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

   Scam app. Firstly i was subscribed to prime plus due to their confusing checkout page and that too for yearly by default and not monthly. I was able to cancel the prime plus subscription but I dont know if I’ll be charged for the base prime subscription or not. So I wanted to remove my card which its not letting me from both website and app

7. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

   Flight. This is totally scammer they took my money every month such a lier and scammer stop booking from this site

8. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

   Scam. I strongly advise against using this membership. Their policy is extremely restrictive, and I was not satisfied with the service. Consequently, I canceled my membership, but they will still charge me for the remaining year at the monthly base rate. I believe their policy is fraudulent, and their review, which currently stands at 4.5 as of May 2026, appears to be fraudulent as well. I strongly advise against using their service.

9. ★★★★★прочее

   Terrible experience. Fraud

10. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    Outrageous. Hi I’ve been. A loyal costumer for many years now And a prime member holder Not only I’m stunned to find out that not only you selling full price tickets with 0 discount You also charging my purchase 85$ unauthorized fee Fo me using your site not even talking to the customer service Which is what I’m Paying membership for ! This made me feel taken advantage And I no longer will be paying or using your site

11. ★★★★★цена скачет на кассе и скрытые сборы

    Nick. Do not buy tickets from them! They are lying in description of the fair which you are going to purchase, they’ve been promised included luggage in ticket VNO-ORD for May20-June4, 2024 but when I’ve got reservation on email and I was checking details directly with airline (Finnair) they sold me ticket WITHOUT ANY LUGGAGE!!! That’s mean they’ve been trying put extra 180 Euros on me for checked luggage! Stay away from them!

12. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    Scam. Прайм-ловушка.Не видитесь,что можно отменить подписку в любое время.Отключить практически невозможно!Карта не удаляется из профиля.Остановить списания можно только через банк,с жалобой на scam👎🏻

13. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    Do not sign up for their membership no matter what. Never ever sign up for their useless membership i have cancelled it they are still changing card every month and you can’t cancel yourself or they have hide it somewhere, i called and cancelled with the rep and still card getting charged every month. I have to cancel my card and file dispute on my credit card. Everyone stay away……. I will never book again with this company.

14. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    Beeare!! Prime Unauthorized deduction!!!. Why you kept on deducting my card for prime subscription when i did subscribe it?!!!! Give me my money back!!!! It’s been 6months you guys stealing money from me!!! No even support to contact to complain this scammed you are doing!!!!

15. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    Pésimo servicio e intento de estafa. Mal, te quieren enganchar por todo un año de servicio que no te aclaran y el servicio es pésimo!!!

16. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    robbery service. They quietly sing you up for a paid service that is useless and it is impossible to delete the payment method or your data,

17. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    The worst travel service ever!!. I used this app once and mistakenly subscribed to their membership, thinking I could cancel it at any time. However, it took several calls and emails, only to end up speaking with robots or agents who could not communicate clearly in English. The last time I attempted to cancel this garbage service, which has been charging me monthly for more than a year, the agent said, “Oh, so $10 a month is too much for you, huh?” and laughed. I felt extremely disrespected. I was recording the call, and they were constantly trying to avoid canceling the service, which was the entire purpose of the call. I am now trying to remove this charge from my credit card, and I will probably pursue legal action regarding the way the agent spoke to me. Please be aware before using this app. In my experience, it is a total scam.

18. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    Delete my account. This is a scam i did not sign up from a year plan for app i never used . There is no option to delete this account and to remove my bank card information which is not rightas i dnt use this application. Its useless and you are taking my money for nothing

19. ★★★★★поддержка не отвечает и не возвращает деньги

    Be careful - Not honest. I’ve paid their prime membership for about two years and use them on several occasions. It works well until you have any type of issue arise. I needed to cancel a reservation and I canceled it in time according to the hotel however eDreams refused to refund me the full amount and withheld almost $400. They continue to blame it on the hotel, even though the hotel has sent me documentation showing that the hotel refunded the full amount.

20. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    Tickets ended up costing more than going directly to airline. Initially I bought tickets with their FLEX service and PRIME membership, after I had a medical emergency I tried to contact them to get the change for my departure. I got a call and asked to pay 57$ for the change, so I did, then they said they had a system error and couldn’t change the ticket, I tried to get a solution working for a whole week with no resolution until finally my flight left and they never came with a solution. Then they said because my flight had already departed the flex service was void, WHEN THEY DIDNT EVEN GET IT TO WORK THE FIRST TIME.

21. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    Arbitrary charges. Beware of annual fees, even if you don’t use the service. When I found out and canceled. They refuse to issue a refund.

22. ★★★★★прочее

    IT’S A SCAM! BEWARE!. Just don’t, it’s a scam!

23. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    LADRONES. Cobran una suscripción a “prime” sin autorización de nadie. En ningún momento acepté ese servicio y hoy me despierto con un cobro de mi tarjeta por 99.99€. Llamo para cancelar la suscripción y nunca responden, son unos estafadores

24. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    Prime Membership Scam. Booked a flight on edreams not realizing they signed me up for “prime” billing my card $69 annually. Never used the service again but realized 3 years later they’d been charging me and now $89. Called them to cancel their “service” within an hour of seeing their new membership fee but they refused to issue a refund for the coming year of “service” I don’t want and can’t use. Not a trustworthy company. Avoid at all costs.

25. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    I strongly believe eDreams is a scam.. I strongly believe eDreams is a scam. I recently paid for a Prime membership that is supposed to be valid until next year. However, after canceling the auto-renewal, I was immediately blocked from using any Prime benefits even though I already paid for a full year. Every time I try to book a hotel with a Prime discount, I get an error message and cannot complete the reservation. So basically, I paid for a service that I cannot use. This is extremely misleading and unfair. Customers should be able to use what they have already paid for, regardless of subscription cancellation. Very disappointed. I would not recommend this platform to anyone.

26. ★★★★★прочее

    Scammers. Scammers

27. ★★★★★прочее

    Egregiously horrible. Absolute dogshid

28. ★★★★★подписку prime не отменить, а деньги списывают без разрешения

    They’re blatantly stealing from me. They screwed up my flight so and don’t have a functioning support system so I never got that refunded. I canceled my membership and just found out they’ve been STEALING from me still

29. ★★★★★отзывы про сам отель или перелёт, а не про сервис

    Do NoT Stay At Howard Johnson Hotel. eDream is a great site for deals however the Wyndham Howard Johnson Hotel in Mission Valley,Ca.was definitely the worst ever. The room was not clean, the knob for the shower was broken, toilet seat was cracked & this morning there was a roach crawling on the wall. If I had to rate this hotel it will get a -1 please take this hotel off the list of hotels

30. ★★★★★поддержка не отвечает и не возвращает деньги

    Scam. Terrible app scammers who will take your money and not refund you