GetYourGuide: Plan & Book

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1. ★★★★★отмены туров, перенос дат и проблемы с возвратом

   The guide never showed up and we missed the David. The company changed our time, sent the vouchers for the original time, never sent the new vouchers, guide never showed up and we missed the David. Even worse, they don’t even care that we missed the David Do not use these people.

2. ★★★★★отмены туров, перенос дат и проблемы с возвратом

   No discount. I signed up for the app to get my discount code and it was not sent.

3. ★★★★★отмены туров, перенос дат и проблемы с возвратом

   Unnecessary. Took my money without the app, should be able to give me my ticket without the app. Completely unnecessary.

4. ★★★★★отмены туров, перенос дат и проблемы с возвратом

   Rip off. We had 2 tours booked through this platform as it seemed convenient to have this all in one place. However, the first tour, a private boat tour of Capri was cancelled <24 hours in advance quoting poor weather/water conditions. We booked a separate tour (shared as it was too last minute for a private booking) and the weather conditions were not only perfect, they were never predicted to be bad nor had any other company cancelled their tours. We suspect we were cancelled due to being a 2 person private party on a tour that provides food and drink when a larger party would be more desirable but I can’t prove that. Now, I receive a WhatsApp message at 11 pm the night before a 9 am tour of tangier leaving from Morocco, and they want an additional $50 because the pick up location of our hotel is outside the city center. The address for pickup was provided at the time of booking over a month ago. The company claims they were unable to reach me via WhatsApp, but they only tried recently and did not try via the get your guide messages until I reached out to them to get information. This seems like a last minute scam to get more mi et when they know we are committed to this tour in just a little over 9 hours. I will not be booking through get your guide again.

5. ★★★★★отмены туров, перенос дат и проблемы с возвратом

   The date selected keeps changing!. I made a reservation for September, went back to double check some information and without my knowledge, the date had changed to June. The system should not do that. I paid a great deal for a tour I could not even take. To make matters worse, it was non refundable. This never happened to me on a competitor app that I have used for years. Please fix this.

6. ★★★★★отмены туров, перенос дат и проблемы с возвратом

   Double standards on cancellations - Rigid policy for customers zero accountability for themselves.. I am deeply disappointed with Get Your Guide's customer service and their complete lack of flexibility. I had to cancel a booking for the "Estes Park: Rocky Mountain National Park Glass-Top Bus Tour" due to a genuine misunderstanding regarding the activity details. Because the request fell outside their strict 24-hour cancellation window, customer care completely shut down the request. I wasn't even asking for a cash refund back to my card- i explicitly requested simple app or website credit to use on a future booking since the booking itself was made right near the cutoff line. Despite my standing as a returning customer who has used their platform internationally, support agents (Jhomari, Jerlene, and Ma.) simply repeated the exact same rigid policy text I could have read myself on the app. "Customer care" in this scenario was entirely useless. What makes this absolutely ridiculous is the blatant double standard. In September 2024, I booked a Colosseum and Roman Forum tour for my family in Rome through GetYourGuide (Booking GYG48ZRGB6FA). The tour operator called and unilaterally canceled our booking on the very day of the tour, completely disrupting our limited time in a foreign country and forcing us to scramble to replan our entire day. When Get Your Guide or their partners fail to plan correctly, customers are expected to just accept it. But when a loyal customer requests basic flexibility and an internal credit 16 hours ahead of time, GetYourGuide hides behind "fairness and consistency". Their policies do not ensure fairness, they ensure the company is protected while the customer takes 100% of the risk. I will be escalating this through alternate channels. Take your business elsewhere if you expect a company that values loyalty or offers mutual flexibility.

7. ★★★★★отмены туров, перенос дат и проблемы с возвратом

   SCAM. They charge WAY more money for tickets to things on here. You are better off buying directly on websites for the places that you're going. Support does not help, they full on ARGUE with you and basically tell you to get bent. Do not waste your money or your time. Stick with Viator or literally any other app.

8. ★★★★★отмены туров, перенос дат и проблемы с возвратом

   Scams a plenty. Do not book on this platform. Booked tour for Colosseum, underground, and was told the day before from the provider “sorry, no underground access”. It was too late to rebook. So then we showed up for the tour of the rest of the colosseum, surprise surprise, tour guide couldn’t make it. No controls over scammers, AVOID unless you want your vacation ruined.

9. ★★★★★отмены туров, перенос дат и проблемы с возвратом

   They don’t vet their service providers well at all. I’ve had major issues. I’ve had issues with three providers, one included a small injury, and all I hear from GetYourGuide, we’ll be in touch with you by email. That was over two days ago still haven’t seen any refund either that I was promised.

10. ★★★★★отмены туров, перенос дат и проблемы с возвратом

    Bad customer service. I’m very disappointed with customer services and the lack of compensation when I provide clear evidence that the information in their directions for a Charlottenburg Palace was misleading. Very disappointing

11. ★★★★★отмены туров, перенос дат и проблемы с возвратом

    The ticket didn’t worked out. I got a ticket for bubble planet experience exhibit and when I got the place, they were not able to scan the ticket I got on this app.

12. ★★★★★прочее

    Need more options for sharing.. There needs to be an option to forward all the details of a trip, already booked, to another person. Or to add another persons name on the trip and then have them able to see all the info. I don’t have Google or AOL mail avail to me from my bookings.

13. ★★★★★отмены туров, перенос дат и проблемы с возвратом

    Cogwheel trip to Montserrat. I had double booked trip and had a conflict true, I had booked the his trip on the 24 hrs before tour however, I call d only 2-3 hrs later to cancel. I was not given a refund. I feel this could have easily been refunded considering the time span

14. ★★★★★прочее

    Mostly good. Appears not to Post a negative review of a tour

15. ★★★★★отмены туров, перенос дат и проблемы с возвратом

    Read EVERYTHING! TWICE!!!. We had an excursion where the instructions said where to meet and what time to meet. WELL…when the tickets were sent the time changed to half an hour after and the place was also changed to the original entrance. GMG even sent a picture of the meeting place. Another couple was waiting there as well. Only four of us which I thought was odd. I read past the instructions and then it mentioned to meet at the entrance. That’s why we lost half hour of time. The other couple thought there was a guide but I only explained that it was an audio guide. I think they thought that because the instructions made it seem as if they would meet the guide there to skip the line, which again didn’t happen. We had to make the line like everybody else! Read EVERYTHING!

16. ★★★★★гиды и экскурсоводы

    Budapest private orientation tour with Bea.. Bea was excellent. Great knowledge of Hungarian history and the city of Budapest. She was funny and engaging-would highly recommend do you see and learn about the city that you would not know otherwise. Jim

17. ★★★★★удобное бронирование и поддержка в приложении

    Good app. Prices competitive, vouchers all worked well, app had easy interface and I appreciated the reminders.

18. ★★★★★гиды и экскурсоводы

    Lake como. Maja a very good guide and Claudio very good driver. We enjoyed the trip.

19. ★★★★★гиды и экскурсоводы

    Increíble tour and crew. Ilias and thalis were wonderful hosts, knowledgeable guides, and fun captain and sailor!! Highly recommend Ilias

20. ★★★★★гиды и экскурсоводы

    Grande coco. Espectacular el tour, amo Roma, amo Italia, pero después de conocer sorprendo y positano mi corazón se ha quedado en Italia, sobre todo por tan eximio anfitrión, cosimo gracias, que gran persona, eres grande coco, gracias por tu atención, eres lo máximo

21. ★★★★★удобное бронирование и поддержка в приложении

    THE BEST CUSTOMER SERVICE!. I highly recommend using GetYourGuide to book tours and experiences. I exclusively use GetYourGuide because their customer service stands behind their customers 100%! I’ve been blown away by them every time!

22. ★★★★★гиды и экскурсоводы

    Paris: Montmartre walking tour with Sacre-Coeur Basilica. My husband and I couldn’t have been happier to experience Montmartre with such a knowledgeable person like Keti. She was funny, courteous and simply a pleasure, we learned so much with her👌👍🏼

23. ★★★★★гиды и экскурсоводы

    Vienna Mihael tour. Perfect

24. ★★★★★удобное бронирование и поддержка в приложении

    My Go-To Guide. I first used Get Your Guide in Berlin for a couple of activities last year and that worked out well, so on a trip to Belfast we packed in 4 GYG tours. It makes it so easy to access the voucher, meeting point, messaging etc.

25. ★★★★★гиды и экскурсоводы

    Prado Museum. Absolutely fantastic! Isabel was amazing. So very knowledgeable. Not only was she well versed in history, but she also provided context that made the experience so much more valuable. It felt like a conversation with a friend sharing their passion. And her passion was contagious. We couldn’t have been happier with her guidance. If I am ever able to return I will 100% do my best to have her as our guide. Time flew by. I could listen to her talk all day. I hope she sees this so I can again say, “Thank you so very much!!”

26. ★★★★★удобное бронирование и поддержка в приложении

    Must-have in Paris. Everything gets a lot easier using this app. I definitely recommend it for your Paris plans!

27. ★★★★★удобное бронирование и поддержка в приложении

    DBUSCH. So easy!

28. ★★★★★удобное бронирование и поддержка в приложении

    Organized and Outstanding. My husband and I love that we can scroll through options, and find what works best for us without needing a travel agent. We feel in control of our travel and our experiences. The guides are organized, efficient and helpful. You won’t regret booking through this app!

29. ★★★★★гиды и экскурсоводы

    Relaxing cruise. Felt very at peace, and the people are very helpful and kind. Highly recommend.

30. ★★★★★удобное бронирование и поддержка в приложении

    Excellent Service. I had an issue with my booking and the staff helped me the day of the winery tour. I highly recommend them!