EF Go Ahead Tours

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1. ★★★★★подписка и платные ограничения

   Insurer Won’t Act On Claim - Go Ahead Says There’s Nothing It Can Or Will Do. I had long-term plans for a trip to Greece, which was insured through the go-ahead booking process. It would have been my 4th trip with GoAhead. About 10 days before departure I fell and fractured my shoulder and was unable to go. I immediately notified go ahead and filed a claim. It has now been over two months and my very straightforward claim has not been paid. The insurer keeps asking for information that it already has. I contacted Go Ahead for assistance and it said there is nothing it can do because it is just simply a third-party. So Go Ahead has my $3100 for a trip I couldn’t take, the insurance company has its payment, and both companies are leaving me out to dry. BE CAREFUL!

2. ★★★★★негативный опыт без конкретной причины· без конкретики

   Contact after viewing available vacations. I just hate getting a follow up phone call after viewing available vacation packages. I like exploring but I think it’s inappropriate to be getting a call from EF the next day. I’m interested in reviewing the tours with my spouse before picking one. Not with the travel coordinator until I’m ready. To me this is a high pressure sells tactic and turns me off to booking a trip. Please send a text or email, NOT a phone call please.

3. ★★★★★негативный опыт без конкретной причины· без конкретики

   Tours. The worst flight representatives

4. ★★★★★негативный опыт без конкретной причины· без конкретики

   Christmas market tour 2025. Save your money or find a different tour company! Everything about this tour was disappointing and this was my 3rd one with EF! Everything from transportation of how long you’re on the bus and in extreme traffic why they don’t do the trains idk! Hotels were not in city center except for one(you will spend money on Ubers if you can’t walk for 40 min + to get back to Christmas markets…we had no time when they took us on tour always rushed to get back on bus!) We had to change our room in 3 different hotels due to plumping and other things! No help from tour director or the hotels! And don’t get me started about the tour director we had! My mom always said “if you don’t have anything nice to say don’t say anything” So I’ll leave it at that!!! I have a deposit for a 4th tour with EF but seriously rethinking it!

5. ★★★★★негативный опыт без конкретной причины· без конкретики

   App. Will not allow me to access my account and current planned trip

6. ★★★★★медленная работа и долгие загрузки

   Flamingo show. Not worth going. The performance was marginal, seats uncomfortable and the drinks ahead of time can be skipped

7. ★★★★★негативный опыт без конкретной причины· без конкретики

   Jean Claude tour guide. Alhambra and Tinajas Restaurant

8. ★★★★★негативный опыт без конкретной причины· без конкретики

   Several Issues. I am not sure what is going on with this app but I have tried several times to upload a profile photo and it will not allow it. It wants access to all of my photos or it will not take just the one photo I give access to. This app also has accessed all of my contacts and connected to FaceTime on each contact. So if I tap FaceTime on a contact it open my tour with EF go ahead tours. This app is accessing things it should not on these phones. I have contacted EF tours and waiting for a resolution

9. ★★★★★негативный опыт без конкретной причины· без конкретики

   Can’t explore new tours in app. They must need new coders because they can’t fix a simple issue. Used to get an explore icon, don’t any longer. Why have an app if I have to explore on line?

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    Doesn’t work. I have tried multiple times, uninstalling and reinstalling the app to load my information. It still doesn’t have my information about a trip I’m doing this July Worthless

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Issuing of Tickets. Right now I am not satisfied with EF Tours. I am trying to get my seats upgraded because they put the info out on my itinerary that seats are assigned. I called United and was informed that EF Tours has not issued the tickets so I can’t upgrade my seats. EF Tours, I am very disappointed right now.

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    Confusing apps!. EF offers a few apps and they are confusing. I am a chaperone on two trips coming up and you would think I could get access to both trips. Nope.

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    Monstrous incompetence. It’s only Thursday - the plane leaves Saturday and I want to go home now. The trip Though Ireland was wonderful - however, Scotland - not so much. Subpar accommodations- no adjustments for people with CPAP machines - I had to extend the connecting wire across the room. The machine could not be set next to the bed. We have had to change hotel Rooms twice - one because the Caledonia Hotel was one step above a hostel. The key access to the room was weak and scary for a woman alone. I asked for tissues and was offered an extra roll of toilet paper. The other room at the Mercure Haymarket we were not booked the correct days. I think it’s only fair to fully reimburse the Scotland part of our trip. By the way - our tour director, Hazel is a consummate professional. None of this is her fault. We wouldn’t have have had the experience we had without her. I want to go home.

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    London, Paris, Rome tour. This tour was not good. Poorly timed and executed. I have traveled many times utilizing a variety of tour companies. I have never been taken out from my hotel for a tour activity then told to rake a train or taxi at my own expense to return to the hired. We arrived in Rome after traveling from early in the day. Instead of going to the hotel to settle in, you scheduled a walking tour with not a single organized activity the next afternoon (“free time”) when the walking tour could have been scheduled. You booked my flights and moving from country to country. Not once did we arrive at a time when we could check in without issue. We were taken to a tour included dinner and the bus left us there. In the chaos of getting taxis for everyone at the dinner to get back to the hotel I took a bad fall. I injured both knees and my elbow. I remained mobile but not comfortable. I can go on and on, but in short I will never use your company again, nor would I recommend it! You are terrible.

15. ★★★★★негативный опыт без конкретной причины· без конкретики

    How do I delete messages. I can’t delete old messages how do I do this

16. ★★★★★негативный опыт без конкретной причины· без конкретики

    Dates are off. I’m literally on a tour and now the dates are off by a Day. It was Correct, But now it’s not!

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    Website and app. Most user unfriendly site I have ever tried to use 3 hrs later no progress. Sunday so not help on your end. Really feeling like I never want to travel with you again at the moment

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    App review. Not a very good app. At one time there was a listing of names of people going on tour, including name of tour director. I can not find that- so don’t know name of tour director. I cannot chat with anyone.

19. ★★★★★негативный опыт без конкретной причины· без конкретики

    Traditional irish dinner and show. Did not enjoy the music and the dancing was very amateurish The other dinner and music was way better at half the price I’m sure there’s better entertainment in Dublin

20. ★★★★★подписка и платные ограничения

    Mediterranean White (SMY) in Santorini. Terrible, horrible place!!! Smell of sewage in at least 6 rooms. Attitude of female at front desk was one of indifference and exasperation that there were no rooms left and that NOTHING could be done. It was HORRIBLE! No apologies. 2nd night- mad fight in a room: hitting, objects being thrown, loud yelling… front desk stated people were drunk. No cops were called and my brother, a guest in the room next door, felt very upset along with his wife and felt unsafe. No one came to investigate. Pool chairs extremely stained. How is EF Tours still using this hotel. Would never choose them again if this hotel was chosen in the future. Our tour director, Styliani “Stella” was amazing and even gave up her own room when I first reported the sewage pungent smell!!! Unfortunately, her room was better, but the smell cost me an entire night’s sleep! EF Tours should not contract with this company any longer if it wants to continue to be in business!!! 5-6 others of our group of 14 on 9/24 had the same horrible experience. My name is Irene Laracuenta.

21. ★★★★★негативный опыт без конкретной причины· без конкретики

    Flawed mobile app. Go Ahead Tours only provides access to travel details through mobile app that is not ready for ‘prime time’. Online computer access is limited in details.

22. ★★★★★негативный опыт без конкретной причины· без конкретики

    Terrible app updates. I can no longer find my Club Go status, one of my trips has dropped off (France with Linda Seeley 2017) and still no way to sign up for a trip on the app. I also cannot see if I have any credits or how much the credits I’m sure I am supposed to have add up to. The new app is not as user friendly as it was before the updates

23. ★★★★★вылеты, зависания и ошибки

    App. Not working for what I need

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    Crashes often. If I had written this review months ago I probably would've given it four stars. But in the past few weeks I am finding that the app crashes multiple times a day if I click on certain things such as the travelers widget for my particular booked tour. Since we had a last-minute change of our tour director I've been trying to find out if the new one has signed on, hence trying to use the "travelers" button.

25. ★★★★★поддержка не отвечает или не решает проблему

    No customer service. No response to voicemails or emails. Selling insurance for areas that cause insurance exclude coverage for travelers. Worst travel company I have ever dealt with. Rates 1.6 out of 5 on BBB website.

26. ★★★★★негативный опыт без конкретной причины· без конкретики

    App update stinks. The new app update is terrible so far. Much harder to navigate and find tours. I have to go to the website now.

27. ★★★★★подписка и платные ограничения

    I don’t do auto pay.. I don’t do auto pay. How do I make a payment ?

28. ★★★★★негативный опыт без конкретной причины· без конкретики

    Temps. Why are the average temps gone from all trips? Why did my interested travelers disappear from my current trip? Why did my itinerary and travelers disappear from my past trips?

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    No rating do not like. Do not like the update to the app. Now it doesn’t even show my travel itinerary like it did before

30. ★★★★★негативный опыт без конкретной причины· без конкретики

    The new updates. Today I was asked to update my Go Ahead app…They have eliminated my current tour???? Please fix ASAP Patrick Joyce