Hopper: Flights, Hotels & Cars

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1. ★★★★★деньги за отменённую или испорченную бронь не возвращают

   Refund not received. The worst app ever, it’s been two weeks now and I still haven’t gotten my refund. They keep putting me on hold to reach back at the hotel. If it goes past the third week I am getting App Store and legal action against the app. It must be be taken down immediately.

2. ★★★★★деньги за отменённую или испорченную бронь не возвращают

   Innaccurate Hotel Prices. I paid over $1000 to a hotel for a week's stay through Hopper, and I was just charged an additional $321 by the hotel, and I do not know why. Beware, the pricing you see in Hopper is not the ultimate price.

3. ★★★★★прочее

   Only advertisements. I was unable to find anything on the app other than advertisements. Every single tile is “sponsored”. Sell outs like this are ruining humanity. Find any other app for travel deals.

4. ★★★★★прочее

   Connect problem. Kept saying I had no internet! Untrue! Kept trying finally gave up.

5. ★★★★★деньги за отменённую или испорченную бронь не возвращают

   don’t buy at Hopper if u ever need to change or refund. Customer service is complete trash. You are connected with AI before you can get a not-helpful-at-all customer service agent. Wasted 4 days of my time and solved nothing. If you ever need after-sale customer service you SHOULD NOT BOOK WITH HOPPER!!!!

6. ★★★★★деньги за отменённую или испорченную бронь не возвращают

   AirBnB. 712 Sam’s Dr Greenville SC We had a booking through hopper to stay at this address. Don’t book here!! Don’t book through hopper!! We were never given any check in instructions for this property, and when I reached out to the host through the listed phone number it rang a restaurant in Columbia SC. I called hopper and the hopper representative called the number and also rang a restaurant in Columbia. And apologized as hopper had not obviously properly vetted the host. After which I was left to book another stay at 10:00 pm for our time in Greenville as hotels stop accepting check ins after 11:00 pm. I then looked to hopper for a refund on the AirBnB. I was denied 3 different times by Hopper a refund and was ultimately told to take it up with the host. Yes you guessed it, through the same phone number for the restaurant in Columbia! Needless to say I am more than fully disgusted with hopper and there customer service as they sent me to a call center in what sounded like India with zero satisfaction for having my money taken and no service rendered with a bogus phone number for contact! I can truly say that I will never recommend Hopper to anyone or use their services again!!!

7. ★★★★★деньги за отменённую или испорченную бронь не возвращают

   Seems all click bait. Searched for a room, plenty of availability on different hotels but when trying to reserve shows and error saying not available anymore, used Hotels .com and zero issues, same room , even couple dollar’s cheaper, so just wasted time browsing :/

8. ★★★★★деньги за отменённую или испорченную бронь не возвращают

   The absolute worst buying experience I’ve had in anything ever.. I booked a room in Feb. 2026 for the World Cup. After receiving 0 email about any changes of reservation we arrive to Kansas City and get told our reservation was cancelled by hopper. After contacting hopper they denied that they cancelled it at all and tried to blame us for cancelling. The email attached to the cancellation was under Johanna Simon at a hopper email. After they realized their error instead of fixing the problem WHILE I PAID THE “INSURANCE” they just told me “yeah we didn’t do that do you want a refund.” This was a 45 min phone call where the person behind the phone refused to talk to the general manager of the hotel. Just an absolutely horrible experience and the customer service is AI and then outsourced so having clear communication isn’t possible. Wouldn’t wish this app on my worst enemy be aware.

9. ★★★★★деньги за отменённую или испорченную бронь не возвращают

   Do not purchase. It’s fine for tracking prices but do not purchase through them. The airline issued a refund for my flight a month ago and I still have not received my money. Getting them to process a refund involves multiple calls and doing the follow up yourself. UPDATE: It is now June and I still do not have a refund. They have done nothing to help me or follow up. They are thieves. Re: developer response. I have called repeatedly. The situation has not been handled and no one ever updates me. Every time I call the same process starts all over again.

10. ★★★★★прочее

    No cheap hotels. Zero

11. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Don’t go through this app.. I should’ve just used it to find a place. But i booked with them and the hotel was full when i got there the people at the front desk told me to call the third party people(yall) to get my refund. So i did. And was told i would get an email within 24 hours(that was on a Saturday.) never did so i called again Tuesday. Said would get my issue resolved and about an email without 24 hours. Again never happened. So yall stole my Money and I’m not finna keep callin yall to go back and forth. Just refund me my money.

12. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    App. The rates are always high, useless app

13. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Do not use Hopper!. I will NOT be using Hopper in the future. Nor will I recommend the app to others. The airline changed my flight by 24 hours. When I reached out to Hopper, they continued to give me the run around and told me to reach out to the airline directly. However, when I reached out to the airline, they told me to contact Hopper. Using this service is NOT worth the frustration.

14. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Don’t rent cars from Hopper. Rented a car from them with protection. Did not get the car I rented. I was charged additional amount at checkout, even though it was a lesser car, and Hopper did nothing to refund the difference between what I got and what I paid for. Called customer service twice. All done with these folks.

15. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Don’t rent a car. I rented a car and it was a mess. They didn’t tell me I needed an international drivers license and I got a car from a bad car company

16. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Very unhelpful Do Not Use. They work with bottom of the barrel companies, or companies that create horrible deals to deal with excess inventory and Hopper provides no support at all. Case in point. I booked a car, pay up front, no changes, no refunds. Had a flight stuck in runway for hours. Can’t make changes in the app (no changes), can’t call because on a plane. Get to destination 3 hours late. Car company cancelled my reservation due to ‘no show Hopper will not refund my money, says car company has the money and I violated small print policy. Car company will not refund or give me a car.

17. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Only good for prices. This is a good app to track pricing, however, DO NOT BOOK THE TICKET ON THE APP, BOOK THROUGH THE AIRLINE OR ANOTHER TRUSTABLE SOURCE. My tickets were so skewed and took so much rearranging, they almost charged me double until I fought for a supervisor, who was then able to fix the situation. The hassle it took to fix an issue that I did not cause is why I will not be using this app again and I encourage others to avoid it.

18. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Trash. Literally use any other app.

19. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Stealers of money. Everything is verbal and they don’t want to send emails. DO NOT USE THEM. I booked a hotel and it was nonrefundable, but my flights had changed from the company and so I asked them if they could honor my hotel and ensure that I was still able to have a hotel. At the end, the customer service representative said he spoke to the other hotel that was located in Spain and they would honor it. When I asked him to send something written, the copper nor the Hotel wants to send something written down. That means if nothing is written down, then I would have been going to another country not knowing whether or not I had a hotel. Be careful because Hopper has no email support. It only does everything verbal. And nothing verbal is concrete.

20. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Mr. They scam they don’t even have phone number to call them

21. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Bad support and mistaking bookends lower tier room took days to resolve resulting in 10 plus hours. Booked a swim up jr suit , they reserved a garden suit , had to settle with that room the day till we figured it out, Saturday which we still have not resolved days later and 10 plus hours in the lobby and on the phone with customer which they couldn’t directly communicate which is very unreliable and unprofessional when I booked through this company and relied on my one vacation a year And have to deal with so much stress when I should be stress free

22. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Buyer beware. I have been a loyal customer for years. On my recent trip to Madrid I upgraded my fare to include luggage. When I tried to check on it turns out my reservation had no luggage. They could never resolve it had to pay extra and then call them several times so they could issue a refund which they constantly minimized even though I spent three hours on hold sending them proof I had repaid for luggage back and forth. Always buy your tickets through the airline is the lesson as I have learned. All the customer service agents speak unintelligible english. On my flight out I almost missed my flight as the customer service rep kept insisting I could just show the proof of payment from Hopper to the ticket agent at the airport even though I explained to him a million different ways that it was not enough.

23. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Booking. The worst customer service ever I had to book a hotel room and paid for it 24 hours before my booking I asked for change the date they can’t change and can’t cancel it even I paid extra I paid more than $1000 just for one night and room price was $500 so they charged me twice for it

24. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Horrible. False advertising.. Their reviews on social media say hotels for around $35. False. Most are over $100. I paid for insurance and the ability to leave with no fault and they’d help. They said I’d be on hold for 3-5min to be sorted for the hotel that booked me in an occupied room. I ended up on the call for 1.5hrs and they tried to charge me more to book another room and only issue a partial refund saying I should book myself tonight. But they don’t book for night of. They said they’d help. And they didn’t. And stressed me out. And their accents are so thick. And they use AI.

25. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Do not use. Terrible app doesn’t let you know of the resort fee until they email you the confirmation makes you think you’re gonna pay one price and then all of a sudden you get an email and you have to pay it about to $300 more would not recommend this app to anybody totally unethical totally fraud

26. ★★★★★прочее

    No flights found - non working. No flights found - non working

27. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Horrible!. This made put all the information in an at the end they made call to give the same exact information i had already input, there customer service doesn’t even speak english it was so frustrating trying to communicate to the representative the details of the flight

28. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Has let me down unfortunately. Had an error with a rental car pickup and they refused to refund me, they even ignored me for months and every time i tried to remedy it

29. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    Fully refundable tickets. WARNING!! DO NOT PURCHASE A FULLY REFUNDABLE TICKET FROM HOPPER!! IT IS NOT STATED IN THEIR POLICY TO MAKE THE CUSTOMER WAIT FOR 2-3 MONTHS TO RECEIVE THE REFUND! IT IS A RIDICULOUS POLICY AND THE RULES ACCORDING TO NTA (NATIONAL TRANSPORTATION AUTHORITY, THE REFUNDS MUST BE PROCESSED BETWEEN 7-20 CALENDAR DAYS!! I purchased a fully refundable airline ticket through the Hopper app. Hopper has acknowledged that I am due the refund. However they are making me wait 2-3 months to receive it. This is a ridiculous amount of time for $363. I have complained numerous times but they keep giving me the same answer. Nowhere does it say on their website that refunds take 2-3 months. See below for their response. I also reached out to Avianca Airlines and they have put the responsibility solely on Hopper USA. This is Hopper’s response. Hopper: “Thank you for reaching out to us for an update on your refund request. We sincerely apologize for the wait and any inconvenience this may be causing. Please note that we’ve already submitted the request to the airline for processing on their end. While the standard timeframe provided is 60 90 days, refunds are often completed within approximately one month”. It’s been 5 weeks and counting…

30. ★★★★★деньги за отменённую или испорченную бронь не возвращают

    SCAM: If you want to pay $1,200 for a hotel and never get to check-in, use Hopper. I booked a 4 night stay at a hotel months in advance and paid over $1,200 dollars. When I showed up to check in, the hotel told me my reservation had been cancelled a week prior and the room was occupied. No email from hopper. No notification from the app. I had to pay for a different hotel out of pocket. Apparently Hopper uses a third party to book hotels, and whoever this third party is cancelled my reservation due to double booking it. 10 days later and multiple phone calls to customer service (which was a painful process) and hopper refused to give me a refund. To be clear: I paid for a hotel, never received it (through no fault of my own) and never received a refund. What an absolute joke of a company. They basically stole from me.