Zalando – Online fashion

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подгружаю остальные отзывы

1. ★★★★★негативный опыт без конкретной причины· без конкретики

   App language. For Hungary address, no english language

2. ★★★★★подписка и платные ограничения

   Returns designed to rip you off. Customer service, the policies or the shipping companies - something will ALWAYS get between you and your refund. I think these people are criminals.

3. ★★★★★негативный опыт без конкретной причины· без конкретики

   English. Not convinced. Messy distribution and I don’t understand why I get a large list of unavailable products when I search for something, it’s really annoying and a waste of time! And why can’t I change the language and simply have it in English? I live abroad and the country I live in is not a language I speak fluently yet, English should be available in any country, it would make life and shopping easier

4. ★★★★★негативный опыт без конкретной причины· без конкретики

   language in the app. Europe is home to many different nationalities, but the program doesn't allow language changes by default—it's locked into the official language of the destination country, which is unfair to migrants who don't speak that language. You can't even select international English—only reviews translated into English are available.

5. ★★★★★негативный опыт без конкретной причины· без конкретики

   ZZalando. Zalando

6. ★★★★★негативный опыт без конкретной причины· без конкретики

   Terrible. Very bad app

7. ★★★★★негативный опыт без конкретной причины· без конкретики

   Horrible. À chaque fois que je commande un pantalon en taille 42 sur le site on m envoie toujours un taille 40. Le comble c est que je ne peux pas renvoyer le colis car je ne vie pas en France et que la poste n envoi pas en France. Je suis juste dégoûté

8. ★★★★★негативный опыт без конкретной причины· без конкретики

   INCOMPETENZA E MALEDUCAZIONE. Ho provato a fare il primo ordine, avevo problemi ad inserire i dati della mia carta di Credito, ho richiesto di chattare con un agente, il primo di nome Xhaims Veshtaj non ha capito il problema e mi ha dato soluzioni che non servivano, perciò ha semplicemente chiuso la chat, la seconda di nome Elsa ugualmente non ha capito il problema e mi ha ADDIRITTURA BLOCCATO nella chat con loro, perciò adesso non posso comprare o comunicare con loro!! Questo è il trattamento che Zalando riserva ai suoi clienti!! State attenti che al primo problema vi tocca anche a voi!! INCOMPETENTI E MALEDUCATI

9. ★★★★★негативный опыт без конкретной причины· без конкретики

   The app is ok. The seller itself though….must be the worst customer service in existence. First they send me the wrong size, then they do not answer the email request. I will never order from them again. Check out the reviews on Trustpilot too and be warned.

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    Problematic login and access to the account. After installing the Zalando app, I tried logging in and received the verification code two hours late - even though the code was valid for only 10 minutes. Since then, I haven't been able to log in to my account at all. Contacting customer support led to a disappointing response: "Unfortunately, there's nothing we can do to unlock the account." I no longer have access to my orders or account details, and it was all working fine until I installed the app. Customer service is unwilling to assist, and now I'm locked out without a solution. Extremely disappointed.

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Shipping does not work. Use the app’s Pick up Point selector, several orders and shipments have been returned with “return to sender”, Zalando will not resolve this- several items have run out of stock and discounts have ended, and the same thing has happened again with new orders. Not able to receive orders and not able to receive any sort of positive support besides delayed returns (10-14 days for processing?)

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    Langue. PS possible de changer la langue de allemande à française

13. ★★★★★вход, регистрация и доступ к аккаунту

    Nightmare signing in. Every time it states error and they are working on it. Lost my business!! Went to YOOX instead!

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    Can’t change language without changing country. App claims to come in 20 languages but comes in 20 countries. Not the same. Easier to use chrome where I can translate. Deleted.

15. ★★★★★негативный опыт без конкретной причины· без конкретики

    Add on Georgian App Store. Add on Georgian App Store

16. ★★★★★негативный опыт без конкретной причины· без конкретики

    Gutschein. App ist gut. aber Gutschein ist mega kompliziert . ich wurde niemals kaufen!

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    shoenen. Zolang het Nike-schoenen zijn, is het niet op voorraad

18. ★★★★★подписка и платные ограничения

    Terrible with returns. I’ve had several instances where my refund wasn’t completed due to “me not returning “ something. Not true, including some inexpensive things, like dvf dresses. 😢😢 easy return process, but not always honest

19. ★★★★★подписка и платные ограничения

    Still owe me 90eur refund. Use at your own risk. I returned a pair of shoes. They contact me saying they received a pair of shoes that I never ordered. It's a new pair, women's shoes, for which they give me their article code too. I say I never sent those shoes, please check that you received my pair of shoes. They say nope, we received from you a pair of shoes that you never ordered (btw more expensive than mine), so we can't refund you, happy to have you as a customer, have a nice day. So after spending 250eur with them on multiple orders, they basically claim that I returned a more expensive, brand new pair of shoes that I never ordered. Never for a second they suspect that in a warehouse that handles thousands of articles daily there could have been a mix up.

20. ★★★★★негативный опыт без конкретной причины· без конкретики

    Mise à jour défectueuse. Depuis la mise à jour l’application beug beaucoup

21. ★★★★★негативный опыт без конкретной причины· без конкретики

    Sell Box issue. I previously used the app to sell gently used items to Zalando through their Sell Bix program. I just did another clean out of ny clothing ans wanted to create a new box but there is NO BUTTON to add items to the app and into your box. PLEASE FIX THIS ISSUE. This feature is completely useless at the moment with no button available to add items to your box. Please fix asap, thank you!!!

22. ★★★★★негативный опыт без конкретной причины· без конкретики

    Cant change the language. You can’t change the language without changing the country. Impossible to shop if you aren’t fluent in the language of the country you reside.

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    Really bad. It would not let me do anything it just kept asking fir me to refresh and i did and stilk did not work i turn and turned off my phone and well nothing so u can try it for urself

24. ★★★★★не хватает нужной функции

    Why sign instead of safe place?!. You used to be able to have your order left in a safe place but now you have to sign for it - why?! It’s Zalando policy now, not the courier’s so you don’t get the option you used to. The same guy’s been many times so knows where to leave it but he won’t because he needs a signature or he’ll get in trouble. Absolute nonsense and extremely annoying! Now I won’t ever order from Zalando again, I have done for years - hope you’re happy!

25. ★★★★★негативный опыт без конкретной причины· без конкретики

    No sizes, no availability. I tried to order so many things but they only available in Germany, no possibility to be delivered to the UK. Therefore, I don’t understand the meaning behind this app.

26. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible app layout. Love shopping on zalando but the new home page layout on the app is extremely off-putting. It is almost as if it tries to be pinterest. I’m shopping for clothes and accessories not making an inspiration board.

27. ★★★★★негативный опыт без конкретной причины· без конкретики

    Remove AI. AI intrusive - REMOVE PLEASE!!!!!!!

28. ★★★★★подписка и платные ограничения

    Constantly fails to deliver.. I was forced to order the same thing 3 times in Geneva because they kept failing to deliver my goods even after being given instructions to ring the bell and leave at reception as well as instructions to phone me. They never called me for the delivery. They also do not allow you to re-route your package on zalando after paying. You have to cancel and order again. Some archaic service if you ask me. I was buying sneakers that were on promotion and when I was forces to reorder them the price had changed multiple times.

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    Used to be great, now so bad. Used to be so easy to find clothes but now influencers’ photos all over the screen! Please get rid of them & make it simpler. Also it’s lost so many my favourite high street shops replaced by unwanted brands. Very sad.

30. ★★★★★негативный опыт без конкретной причины· без конкретики

    Because it was so stylopid. And you would think having this app is Stylopid two