WhatsApp Business

36 of 100 · reviews
4.7of 5 · store
1,451,217ratings on the App Store
437reviews read

An editorial reading of the saved reviews

WhatsApp Business adds a business profile, catalog, and auto-replies on top of regular WhatsApp, but after several updates the app stopped launching reliably on older iPhones and suppresses the busy-line notification during an incoming call.

Screenshots

What people use it for

Small businesses whose audience is already on WhatsApp

What reviews praise

A business profile with a catalog and quick replies reduces routine when working with customers through WhatsApp.

What reviews complain about

The app does not show a 'busy' status to callers, so clients call again and again while interrupting an ongoing conversation.

What users experience

2 excerpts from the breakdown. These are individual cases, not a verdict on all users.

You guys are banning my accounts too much I am a business man if I want to message a customer first you guys will restrict me I have had like 10 numbers and you guys keep restricting this new update is really stressing me and I hate it

I've noticed that WhatsApp no longer notifies users when the person they are calling is already on another call. This is causing a significant disruption for me. Because callers don't see a 'busy' or 'on another call' status, they keep calling repeatedly, which interrupts important conversations.