Prelude Connect
gamed ratingA medical portal for patients at the Prelude Network fertility clinic. Not a consumer cycle tracker: it does not predict ovulation or keep a personal journal. Used for messaging with the care team and viewing test results. The app is systemically broken: login fails, urgent medical notifications do not arrive, data is lost, and sessions reset every 2 minutes. Users in the middle of an IVF protocol are calling the clinic directly because the portal is unavailable.
A store rating of 3.67 with 44% five-stars and a text average of 1.37 from 94 reviews. The sample of 40 is dominated by one- and two-stars, with a few five-stars whose content matches complaints (one five-star writes new update does not work). A typical picture when a partner clinic prompts patients to rate the app without the ability to actually use it. Real satisfaction is near zero.
What users love
- The idea of a unified medical portal for communicating with the care team is good. Several users noted that when the app did work
- It was convenient to see test results in one place.
What users hate
- Login breaks on every open
- There are no notifications at all
- Support response times are measured in weeks. The app delays urgent medical instructions for patients in critical treatment phases.
Who it is for
Prelude Network patients are required to use it by the clinic. As a voluntary choice, not recommended to anyone.
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