Macy's: Shop, Save, and Earn
rating aligns with reviewsThe catalog is rich and the loyalty program works, but filters have been broken for over six months and orders occasionally get canceled without explanation. Long-time customers still trust the brand, but the technical issues are slowly eroding that loyalty.
55real score
4.9store star
2,307,749ratings
About the rating
A text average of 4.0 with 68% five stars is consistent with the real experience of a loyal audience for a long-established brand.
A mismatch is an analytical signal, not proof that the rating was manipulated.
Strengths
What users love
- Wide selection of branded clothing and a working rewards program.
Weak spots
What users hate
- Filters freeze when sorting
- Turning the search for a specific size or style into a lottery.
Who it is for
Department store regulars who value having many brands in one place.
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