Rakuten: Cash Back & Deals

44 of 100 · reviews
4.8of 5 · store
361,601ratings on the App Store
483reviews read

An editorial reading of the saved reviews

The cashback mechanic works for small amounts and standard stores, but large payouts get stuck in processing for months, many stores fail to open via the in-app redirect, and point accrual has become opaque. Users with over a year of experience report a decline in service quality.

Screenshots

What people use it for

Shoppers at major retail chains who want cashback with minimal effort.

What reviews praise

Convenient American Express integration for stacking additional miles on top of the main points.

What reviews complain about

Large cashback payouts sit in a pending state for several months with no explanation.

What users experience

3 excerpts from the breakdown. These are individual cases, not a verdict on all users.

If your cash back is 0.50 cents, you will get it fast. But if you spend big bucks and they should be giving you cash back of $50 or $70, it will take forever to get 'approved'. Because no one wants to pay you back real money. Starting to see it as a waste of time.

I have been using this app for a long time, and always enjoyed receiving some big checks every quarter. But now it takes so long for the cash back to be verified. The cash back used to be verified within 24 hours, or at most within a week. Now you have to potentially wait 14 weeks.

Payment for online purchases happens in a reasonable time. Payment for travel happens in an absurdly long time. 5 months later, Avis and Marriott still pending.