Lovi - AI Skin Care Scanner

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1. ★★★★★impossible to cancel subscription

   Unable to cancel subscription recurring charges. I got the app canceled within the first week which was May 12. Noticed in June I got a charge for renewal called the credit card company to dispute because was unable to contact anyone at the app. The phone number on the app goes to a travel agency credit card company was able to dispute the charges. Now again in July, I’m getting reoccurring charges. Whatever you do do not get this app unless you wanna be charged every month despite canceling.

2. ★★★★★misleading ads: expected products, got recommendations

   Misleading Ads!!. I came across one of their ads on one of my socials. The advertisement clearly shows Korean beauty products being used, and it was like a subscription type of service. Come to find out when I signed up is just an AI app that helps you pick products from Amazon. No wonder I only paid $28 for a year subscription.. Be careful on ads that are capitalizing on Korean beauty or whatever the latest TikTok trend is.

3. ★★★★★price not justified for a paid advisor

   Paid online. It’s not matching to the app that I paid. It keeps charging me

4. ★★★★★app freezes and crashes

   Totally scam. This definitely does not work one day it will tell you the product is 94% compatible with your skin and the next day without you doing anything it will say 60%, by then you are already stuck with products that will make your skin irritated.

5. ★★★★★impossible to cancel subscription

   Cancel. I tried this app to find a right product for my skincare. But products that I bought through this app gave me bad reaction . So didn’t want to use this anymore but couldn’t cancel on my subscription. And didn’t use this app ,it charged me I asked “cancellation + refund” but they want me use this app for month because of no refund. Unhappy result unhappy solve.

6. ★★★★★impossible to cancel subscription

   Refund only had for 3days cancel membership. Refund had for 3days cancel membership I did t want was buying products not memo

7. ★★★★★impossible to cancel subscription

   AVOID THIS APP AT ALL COSTS. This app is absolutely horrible. I tried multiple times to cancel my subscription following their exact instructions, and it never worked. The charges kept appearing on my credit card month after month with no way to stop them. Customer support was completely useless and provided no real solution. The only way I was finally able to stop the charges was by cancelling my credit card entirely and getting a new one issued. That is completely unacceptable. Avoid this app at all costs. A service that makes it this difficult to cancel and continues charging customers despite repeated cancellation attempts is not trustworthy.

8. ★★★★★misleading ads: expected products, got recommendations

   DO NOT USE - ABSOLUTE SCAM. This app paints them self as a skincare line online like instagram. They are not a skin care line. This apps sole purpose is to steal your data, use your facial recognition for their own purposes of creating a skincare line possibly. Do not use this app.

9. ★★★★★impossible to cancel subscription

   Not great. Recommended products broke me out

10. ★★★★★impossible to cancel subscription

    My face is very bad with acne and breakouts. my skin has a lot of breakouts

11. ★★★★★impossible to cancel subscription

    escaneo. el escaneo de la app se traba y tengo que cerrar y volver a abrir y no se guardan los productos

12. ★★★★★misleading ads: expected products, got recommendations

    Scam. I just spent $64 for it to tell me what skin care products to buy. SMH I thought I was buying a skin care subscription

13. ★★★★★misleading ads: expected products, got recommendations

    Does Not Give You Skincare Subscription, Only Recommendations. I purchased this app because upon subscribing, it felt like I was signing up for a skincare subscription. This app does not do that, you’re only paying for their recommendations. This is very misleading. I’d like a refund.

14. ★★★★★misleading ads: expected products, got recommendations

    Very misleading. If your thinking your getting matched for a skin care line you are being mislead, your literally paying for them to then tell you what else to buy. The way this was presented to me was not in any way professional or ok.

15. ★★★★★price not justified for a paid advisor

    Not worth 50 dollars. I thought the scanner was included in the subscription it isn’t it’s an extra 29.99. Also all products are sold separately so you are just paying to take a test for 19.99 and if you want it personalized it’s 29.99. You can go to Sephora or Ulta and get this service for free and spend your money else where. 0 out of 5 star.

16. ★★★★★impossible to cancel subscription

    Loss of skincare routine. I was impressed with the app but I had to unfortunately cancel my subscription after a month. Upon cancellation, I can’t access the skin care routine I paid for. I don’t understand why that should be.

17. ★★★★★misleading ads: expected products, got recommendations

    I feel robbed. I was under the impression that I was buying products when I accidentally purchased this subscription. What’s even worse is that it’s just bad AI recommendations. I could’ve got that from chat gpt or any other FREE ai platform. They know exactly what they’re doing too because you’re tricked into paying for the subscription before you even download the app. It’s a huge scam. RUN!

18. ★★★★★impossible to cancel subscription

    SCAM!. Whatever you do, do not download or click any links that you see on any social media about the Lovi-AI skin care scanner. THIS IS A SCAM and they will charge you an insane amount of money and is difficult to cancel through the app, contact their support or request through the site!

19. ★★★★★impossible to cancel subscription

    Terrible customer support. Wanted a refund bc i never use the app and not a fan of how complicated it is. Customer service left me hanging

20. ★★★★★misleading ads: expected products, got recommendations

    Primarily affiliate sales. The main thing this does is try to sell you external products. It won’t help you track how well products you already have work. It’s not intuitive to use. There’s no way to compare progress from the scans. It’s expensive and for what it does most of it is about them making money on the back end from suggestions. I don’t understand the positive feedback

21. ★★★★★app freezes and crashes

    The WORST app that will mess up your phone. Not only does this app make recommendations on products that are no longer available or sold in the links they provide, the app will mess up your phone! I had to uninstall my Google Chrome bc it kept glitching and the only tabs that would open would be to download their stupid app. Multiple tabs opening all at once, my phone went nuts. Such a horrendous app, will never ever use it again! N

22. ★★★★★impossible to cancel subscription

    Setup. Couldn’t register, every code seemed to be wrong.

23. ★★★★★price not justified for a paid advisor

    Waste. Not worth the price for what they offer

24. ★★★★★impossible to cancel subscription

    Keep getting charged after I cancelled. I cancelled my subscription and keep getting charged!!! I keep reaching out to lovi customer service, they say my account is cancelled but I keep getting charged 😭

25. ★★★★★impossible to cancel subscription

    Fraude. Puro fraude sólo te cargan dinero por usar la app no te envían productos como dice la publicación de ig que mire

26. ★★★★★impossible to cancel subscription

    Waste of Money. The app is pointless they want you to pay them $20 a month for nothing essentially you just giving them your money for them to tell you a product that might work on your skin that you still have go to a different company website to order they don’t follow their cancellation policy the customer service just as bad as the app

27. ★★★★★impossible to cancel subscription

    Pessimo. Achei o app muito legal no início porém ele não tem muita precisão, inventa coisas e não é muito verídico nas recomendações, para mim é tudo um marketing, entrei em contato para pedir reembolso pois fica na inscrição que podemos pedir e não deram, me enrolaram muito para nada Paguei por 3 meses ainda

28. ★★★★★misleading ads: expected products, got recommendations

    Disappointed. I saw the ad on Facebook for this app. It led me to think that I could get guidance on how to layer my products correctly. I really wanted to be able to put in my current routine and get custom support with that and then maybe some recommendations to make it better. Instead it will only tell me all new products to purchase. I’m not doing that! Wish this app could meet me where I am. I don’t see the value for spending on this monthly. Glad I’m only out $30.

29. ★★★★★double and unauthorized charges

    Cancel subscription. It’s the worse. It’s very difficult to cancel your subscription. In my experience, the company charges me twice per month. I have tried to contact them, emailed them and every month they keep deducting my account twice every month. Please don’t get this.

30. ★★★★★misleading ads: expected products, got recommendations

    If I had the option it would be 0000 star. Thia company is a scam , I saw the commercial on Instagram n though would looks like a great product .. they mentioned $1.99 subscription so I agreed not after subscribing 19.99 and 29.99 came out of my account right away and for what exactly a subscription to a company that will send me other company brands of skin care I should purchase .. i unsubscribe right away and would like my money back .. sent out a few emails no response