Jack in the Box® Order App

496 source reviews · 100% labelled · 18.8% with a specific topic

3.6

of 5, across 496 reviews

Corpus profile, not the current store rating

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★★★★★subscription and paid restrictions
ranch is 2 dollars ?. paying for sauce now ? ridiculous
★★★★★promised 20 minutes - you wait two hours
No options except Apple Pay. Haven’t eaten here in years. Had a late night and wanted a quick midnight snack, so I thought I’d stop by. I get to the drive-thru line and the employee tells me the store is only taking mobile orders. Frustrated, I have to pull my car out of the drive-thru line, park, and download this app. First off, you can’t check out as a guest, you have to make an account which was an inconvenience. Made the account, put my order in, and then I go to pay. Guess what? You can’t just enter your credit card info like literally any other food order I’ve ever purchased online or on an app. This app ONLY allows you to use a card through Apple Pay, which of course I don’t use and didn’t have set up. At this point I had wasted like 20+ minutes just trying to get some quick late night food only to be met with hassle after hassle. Naturally, I gave up and just left. What a stupid app. It’ll be another decade before I bother trying to eat here again.
★★★★★subscription and paid restrictions
Beware!. This app will charge your account but never place the order. Putin a $31 order. It immediately charged my account. Drove 9 miles only to be told they never got the order. Verified I ordered from the right place. It’s the only one in town. Serious bug in the app.
★★★★★subscription and paid restrictions
No refund. If you order from the mobile app at the wrong location, they will not give you a refund. There’s no option to cancel your order Either this app really sucks. Do not download it. They don’t even have a good perks.
★★★★★negative experience without a specific reason· unspecific
Terrible. Not only did they not give me all my food, they make you go inside for mobile orders. Last time I’ll be back.
★★★★★negative experience without a specific reason· unspecific
Meh.. A lot of hoops to jump through to sign up, just to find out the food is worse than it used to be. Delete.
★★★★★subscription and paid restrictions
issues with closed restaurants. there is no way it makes sense to be able to order pay and select drive thru (because it’s SUPPOSED to be 24/7 it’s not) and then show up and there is literally no employees there yet. you basically steal money and then expect peoples to either wait which i did the first time for 10 mins guy shows sup whatever i was cool second time waiting 35 mins they never opened i called trying to get a refund no answer and guess what the app doesn’t let you request or report that it is a waste of time for the customer i am beyond appalled that you can take my money then inconvenience ME by making me go thru the trouble of figuring it out.
★★★★★negative experience without a specific reason· unspecific
McDonald here we come. Doesn’t show prices
★★★★★negative experience without a specific reason· unspecific
Guess Addresses Don’t Exist?. I would love if I can enter in my home address for delivery. Evidently, I never will. Even after fully uninstalling and reinstalling this accursed app, I get told that the address simply isn’t found. Marvelous! Apparently not a single address exists on this planet!
★★★★★a needed feature is missing
App promotions & deals. Should be able to use .75 taco deal in restaurant so I can use ebt or they should have offered me a paper coupon
★★★★★crashes, freezes and errors
App not working in my area. Can’t log into the app. Says there’s an issue logging in. Pls fix
★★★★★subscription and paid restrictions
Worst fast food app ever. Don’t buy in this app. It may change your location. Then you are told to call the store and order was sent to cancel. Only thing is they don’t answer and they have not setup their voicemail. You should be allowed to cancel an order, but that is not the jack in the box way. Also to attempt to get a refund it feels like filing tax paperwork.
★★★★★negative experience without a specific reason· unspecific
Lame you can’t use going through drive thru. With all the technology we have and we can’t use this app for rewards while going through the drive-through, but only inside is absolutely lame. Until they can update this, I am not going to get out of my car to just to get points.
★★★★★login, signup and account access
Frustrating. Attempted to create an account, it prompted me to check my email. Which then took me back to the app to sign in which then prompted me back to my email in an endless loop. Ridiculous
★★★★★subscription and paid restrictions
WORST APP EVER. This app does not allow me to modify or add cheese to promotional items even if gonna pay for them!!! Also you HAVE to use Apple Pay and I don’t have that! Trash!
★★★★★negative experience without a specific reason· unspecific
Customization. I wish I could add another patty to my burger in the customization menu
★★★★★negative experience without a specific reason· unspecific
ADD OPTION TO PAY IN STORE. I don’t know why companies like yours Insist on attaching some sort of card to your account. Sorry but I trust corps as far as I can throw a baby elephant . Add the option to pay in store . Seriously how hard can it be.
★★★★★negative experience without a specific reason· unspecific
Deleted the app. I play a game that has ads. I try to close the ad and i get redirected to the app on my phone. Just let me close out the ad without opening anything. Infuriating.
★★★★★subscription and paid restrictions
APP STOLE FROM ME. Placed an order through the jacks app and I get charged on my card order goes through on my app, Get to jacks and they tell me they don’t have any pickup under the name so I go back into my jacks app to see that it no longer shows i placed an order Go to check my card I’m still charged Was told to email them and got a response been 2 weeks and still no refund
★★★★★negative experience without a specific reason· unspecific
Can’t update items. I like the app, HOWEVER I’m rating it one star because it does not allow you to edit items. Can’t edit drinks like remove ice. Can’t remove cherry or whipped cream from shakes. Or onions from burgers. Or whatever alterations you want to make, you CANNOT via app. So I place a mobile order and the employees are double working to correct my item upon arrival and it’s neither their nor my fault, because they didn’t know, and I’m unable to make changes because the developers didn’t think that was a good feature to add… please fix it. Every other fast food app allows changes to be made. This is ridiculous.
★★★★★negative experience without a specific reason· unspecific
Payments and points. My payments always decline, no matter what card I use (also tried it in different locations). The points go away if you don’t use them right away.
★★★★★negative experience without a specific reason· unspecific
Unavailable???. This app is worthless. A Jack In the Box just came to town and the only place is unavailable to be picked up or delivered from. What good is it? I have updated each time and it is always unavailable. So I’m deleting it the lines were so long for over two months to even attempt to go inside the JITB site!
★★★★★negative experience without a specific reason· unspecific
Almost useless. Does not offer any deals. Might as well just not download the app since they harvest your data for profit and don’t even offer anything for it anymore
★★★★★negative experience without a specific reason· unspecific
Rewards suck Now. Used buy jack in box 2-3 times a month cause of the offers and rewards. But now it’s not even worth it.
★★★★★negative experience without a specific reason· unspecific
Rewards are a joke. In today’s times it would be in the company’s best interest to bring back the older rewards system. Now you have to spend $100 to get a basic reward. People are living check to check. Less incentive to come back. Also, where are the offers?
★★★★★price at the door doubles
Is this app scamming on delivery costs?!?. When using the current version of the app as of this writing, any delivery order I try to place is met with something along the lines of Delivery times or service fees have changed. And the next time I get to check out it costs a little more... Not enough some might not notice. Everything is the same, except now there is more Taxes?! When I calculate the taxes manually for my area, it was right the first time, but suddenly it increases? Not the "Service fee"... the "Taxes" is what increases. Does Jack in the box need an Audit, are the devs scamming?! Update: The dev response that they fixed this is a Lie which I can prove with screenshots, and app usage at the time of writing this update. The app is good enough for pickup, but All Mobile orders are suspect and the dev team should be investigated!!!
★★★★★negative experience without a specific reason· unspecific
App used to be good. I was a regular customer especially with the point system they had I loved it but a while back they updated it and wiped out everyone’s points. Reclaiming rewards were 50-60 points now each reward is 1000, I’m talking the good rewards not free value fries. You have to spend over 100$ to start getting the better ones and it’s not worth it. I switched over to Carl’s Jr and other burger places. So yes the point system does matter to some people.
★★★★★negative experience without a specific reason· unspecific
It never works. Why ?
★★★★★negative experience without a specific reason· unspecific
Worst promotion app. Literally no more app deals. No deals no customer
★★★★★negative experience without a specific reason· unspecific
Needs improvement. If the font is medium or large, the selection of the screen size is less than a half inch tall. Please fix this. I don’t want to damage my eyes squinting using small fonts