Toast - Local Restaurants

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1. ★★★★★crashes, freezes and errors

   Broken app. Garbage app does not work

2. ★★★★★can't cancel: you pay in full for an order that never happens

   No refund after 2 months. Terrible support, I had a problem with a restaurant that was closed and now after 2 months, I still have not received a refund of an 85$ order

3. ★★★★★can't cancel: you pay in full for an order that never happens

   It’s a scam. This app will let you order from restaurants that are closed. Have you wait on the order 30+ minutes past the estimated time, then call the order complete on the app without delivering anything. After charging your card for the order that was never going to show up. Just don’t do it. Just use a reputable app. This app is 100% a scam. There is no option at all to dispute or get a refund for the service they did not provide. Basically I just got robbed.

4. ★★★★★courier took two or three orders

   Horrible scammers. I placed an order with a food truck and when I arrived to where it was supposed to be it wasn’t there. My credit card charge is from toast, but their support insists that I need to get a refund from the restaurant. The restaurant is not answering their phone. I hope Toast likes getting credit card chargebacks.

5. ★★★★★can't cancel: you pay in full for an order that never happens

   DO NOT USE THIS APP FOR ONLINE ORDERS. Toast does NOT ensure the restaurant is actually open before you place and pay for an online order. You will pay for your order and 10 minutes later receive a warning via email that the restaurant has not confirmed your order. You would think this would automatically initiate a flag on your account to where if you request a refund due a restaurant being closed that it would automatically process. WRONG! You will wait DAYS for a response. Then Toast will have the audacity to blame the mom & pop local restaurant rather than take the blame for their horribly understaffed customer service department. Horrendous customer experience. Shame on Toast - stay as far away as you can.

6. ★★★★★negative experience without a specific reason· unspecific

   ERROR after ERROR. Half the time points if I used points at check out it wouldn’t let me actually check out to completion, unless I removed my points credit. SCAMMERS But most recently, since an app update, I can’t log back in, I can’t contact support. I’ve tried everything!

7. ★★★★★a needed feature is missing

   Absolute trash. Overpriced with barely any insight into the delivery and no customer support. My driver was late, he left the food on the street, the food was cold and spilled everywhere and customer service was nonexistent. No option to change my tip and they want me to call the restaurant to change the tip?! And there’s no option for me to rate the driver or restaurant so this can just keep happening. Absolute trash!

8. ★★★★★can't cancel: you pay in full for an order that never happens

   SCAM APP - No Customer Support. Picked up my order from the restaurant and it as missing a bunch of things. Tried calling the restaurant to try and resolve the matter. They never answered their phone. I couldn’t get back the same day to see them in person about the issue. Then tried using the customer support on Toast - non existent! No help! No refund for the missing food items. Will not be using this app ever again.

9. ★★★★★negative experience without a specific reason· unspecific

   Such a PITA to use. I only ever order one of three items from one store. I can never get the app to let me reorder the same thing. I can see my previous orders but tapping on them brings me back to… the screen I’m already on. When I try to order the same thing from scratch, I often cannot get the store’s menu to open. Awful.

10. ★★★★★negative experience without a specific reason· unspecific

    My Bar & Points ($35) Vanished. While sitting in my bar, The Dugout on Hildebrand Blvd, Kennewick, WA vanished along with $3X.xx reward points I’ve been building up for 6mo’s vanished. Waitresses also stated several other customers stated their reward points vanished. 1 Star is all I can recommend, for I have to lodge a complaint with the establishment to hopefully recoup my Reward Points.

11. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work anymore. I used to love Toast but it no longer works reliably. Restaurant receives order but a delivery person is never assigned. I’m charged but food never arrives.

12. ★★★★★can't cancel: you pay in full for an order that never happens

    Placed Order, Restaurant was Closed, Did not Help Me Resolve. Reached out to support team when order I was able to place was unable to be received although charge went through. Support team took over a week and a half to tell me they needed to verify despite me sending photos that proved it, and to contact my bank instead despite me previously reporting it.

13. ★★★★★negative experience without a specific reason· unspecific

    Endless Spam Emails Despite Unsubscribing. Hello Toast Please cease and desist from sending any further marketing or promotional emails to my personal email address. It is highly inappropriate to contact someone’s personal email with unsolicited spam, and I request that you remove me from all mailing and marketing lists immediately. Thank You

14. ★★★★★can't cancel: you pay in full for an order that never happens

    Charged for order, restaurant never received it. Pretty bad first experience. I used Apple Pay, was charged, but the restaurant didn’t receive the order. Had to show where it was charged, then has to wait for them to make it.I doubt I’ll use this app again

15. ★★★★★subscription and paid restrictions

    Terrible. My order was never delivered. No one responded to the “help ticket” I entered through the app. No refund was provided. Don’t use this app!!

16. ★★★★★negative experience without a specific reason· unspecific

    Used to be good ... then they required iOS 17. Some people don’t have the ability to rush out and buy the latest and greatest iPhones, so I guess you just don’t want to get your cut of our purchases. Oh well ...

17. ★★★★★an update broke a familiar workflow

    Update ruined app. None of my pages load since the my rebranded. I've got hundreds of dollars in gift cards just stuck in there because I can't order on there or access my wallet anymore. Infuriating

18. ★★★★★negative experience without a specific reason· unspecific

    Single worst experience getting delivery. I would’ve saved an hour and some frustration setting $60 on fire

19. ★★★★★order marked delivered - no food at the door: refunds routinely denied

    Ordered through the app, never received the order and now support won’t even reply to us!. We paid almost $50 and the delivery driver went the wrong way, marked the order delivered even after we reached out and told her the correct address (as written in the app) and so we reached out to customer support and got put on hold and no one will reach out to us regarding the money we just lost and the food that was stolen.

20. ★★★★★negative experience without a specific reason· unspecific

    Bad app. Impossible to find my way to the order screen after an Apple iOS update. I got stuck on “recommended” places “close to me” - when I live on an ISLAND and have to take a ferry to reach them. Then when I did finally get to the order screen? The app had already loaded my orders from weeks ago, and I didn’t catch it - I ended up ordering two of everything. I HATE THIS APP

21. ★★★★★negative experience without a specific reason· unspecific

    App Update. Can no longer use app because I have an older, perfectly working IPhone. Will not update to 17.0. Not buying a new phone just so I can use app. See ya!

22. ★★★★★negative experience without a specific reason· unspecific

    CARD. Everytime i order i declines my card when i use uber and doordash, no problem, same card

23. ★★★★★negative experience without a specific reason· unspecific

    Disruptive feedback requests. Every time I open the app, I get interrupted with a request to provide feedback on previous orders. Stop! Let me place the new order that I want.

24. ★★★★★negative experience without a specific reason· unspecific

    Linked card. Will place order without your consent. Or verification that your order is placed.

25. ★★★★★negative experience without a specific reason· unspecific

    Unable to update. It’s ridiculous now what I loose all the rewards I’ve been saving

26. ★★★★★negative experience without a specific reason· unspecific

    Terrible decision. Making people upgrade to the iOS version 17…. What about those of us that have older phones?!?!

27. ★★★★★negative experience without a specific reason· unspecific

    New Toast App. I have an Apple IPhone 7. 16IOS. It is not broke so I refuse to upgrade. Now I cannot order Giovanni’s Pizza. Give us an option of apps old and new.

28. ★★★★★negative experience without a specific reason· unspecific

    Toast is junk now; zero app controls. Spams for reviews; going downhill…. Every time you open the Toast app you have to dismiss a pathetic prompt to review your last order. All for some myopic dolt at the company to force a new & self-sabotaging metric that destroys the brand. Toast is spamming push notifications that I did not opt in to, and there is no way to opt out, so notifications are now disabled through the OS (zero controls within the app). I want: “Your order is ready.” Not ever: “How was [restaurant]?” But it’s spammed every time I make a purchase. The app is going downhill, and it’s a shame because I used to like & recommend the app. Now I avoid this app and will uninstall it if the company doesn’t balance its interests with the bare minimum of end-user controls.

29. ★★★★★data, history or progress disappears

    Useless. I am so sad for restaurants who use this.. Trying to make a reservation and I am trapped in a horrible hell-loop where the app continues to ask me to edit my profile to book a table. My info is correct. If I edit, I have to go back to the start. If I cancel and don’t choose to edit, the process stalls out (click the button to confirm and nothing happens). I’ve deleted and reinstalled. Tried on the web and not the app. Tried as a guest and with my account. Nothing works. I can’t imagine a worse experience. If this is designed for torture, well done. Would give zero stars if it would let me.

30. ★★★★★negative experience without a specific reason· unspecific

    Awful. Have to sign in to toast on Google in order to place an order because this incompetent app doesn’t show the store I want. Ridiculous