Wendy’s

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1. ★★★★★negative experience without a specific reason· unspecific

   Order taking. It was a struggle to give one order in the drive thru

2. ★★★★★negative experience without a specific reason· unspecific

   Long wait times. Unapologetic staff and horribly long wait times

3. ★★★★★crashes, freezes and errors

   Paze and offers not working. Took forever to order in the app, Paze not working, then switched to website but then locked out of offers, really frustrating!

4. ★★★★★negative experience without a specific reason· unspecific

   Banana. Poo poo

5. ★★★★★negative experience without a specific reason· unspecific

   The offers in the app suck!. They used to have decent offers in the app, the points needed to exchange for rewards used to be fair. Not anymore. They have even changed the birthday promo. So instead of just getting a free frosty on your birthday, now you have to buy something in order to get it. I tried asking at my local Wendy’s if I could order it with my food but not actually get it made until after I was done eating and I was told no. I don’t like my frosty to sit there for 15 minutes turning into soup while I eat. But hey, if their goal was to make Culvers look like a better place for both value and rewards, then they succeeded spectacularly.

6. ★★★★★negative experience without a specific reason· unspecific

   Fix the app. I like Wendy’s, but the app is awful. The amount of times I have had to add my location after every single item in my order is ridiculous. It is way too time-consuming. I like the ease of an app when it works properly.

7. ★★★★★negative experience without a specific reason· unspecific

   Friendly demands too much. Constantly demands elevated permissions it does not need.

8. ★★★★★negative experience without a specific reason· unspecific

   No chili on menu. Still no way to order chili on app

9. ★★★★★inaccurate results and incorrect data

   Not a fan of app. App is difficult to use sometimes and usually gets my order incorrect

10. ★★★★★negative experience without a specific reason· unspecific

    Order not complete. Ordered the apple pecan salad. After driving away, I realized I did not get the pecans or a fork to eat my salad.

11. ★★★★★subscription and paid restrictions

    Double Charge on the app ZERO Stars. I called 4 times. Finally someone that said they would give me a refund. First they tried to give me a gift certificate only…!!! It has been a month and NO REFUND. I’ll be posting my receipt and bank statement to every social media post until someone corrects this!! How many others have not noticed???

12. ★★★★★subscription and paid restrictions

    The promoted reviews were obviously paid for. The rewards are a joke. The prices are a joke. If i wanted shredded lettuce on my burger I would go to Rally's. They are the better option now than this wannabe premium franchise that forgot Dave's mission statement. His mission statement is probably part of their "lettuce" now.

13. ★★★★★negative experience without a specific reason· unspecific

    Too far away. I had to order from across town

14. ★★★★★negative experience without a specific reason· unspecific

    The food. They put cheese on my cheese burger

15. ★★★★★negative experience without a specific reason· unspecific

    Unusable. Can’t get past the first pop-up without it wanting me to allow push notifications with no way to decline. It’s ok, McDonalds and Burger King both have user friendly apps.

16. ★★★★★negative experience without a specific reason· unspecific

    Very poor service. I order a drink and a small frosty through the app. Was made to pull up and park and had to wait five minutes for my order. Unacceptable.

17. ★★★★★subscription and paid restrictions

    Cant order. I try to submit order but app wont take payment to process order

18. ★★★★★can't cancel: you pay in full for an order that never happens

    One hiccup. Ordered breakfast and it took my money but the order never fullly completed. Had to pay twice, refunded later but I did not want to pay twice

19. ★★★★★negative experience without a specific reason· unspecific

    TERRIBLE!!! Worst food app ever!. Never works right, difficult to use, and location does not receive order at a reasonable time

20. ★★★★★negative experience without a specific reason· unspecific

    Watch your points. I had almost 1,000 points and then one day they just disappeared

21. ★★★★★negative experience without a specific reason· unspecific

    Not easy to use. App is terrible

22. ★★★★★negative experience without a specific reason· unspecific

    Myrtle beach Wendy’s. I didn’t get get my Dave’s double cheeseburger.

23. ★★★★★negative experience without a specific reason· unspecific

    Can’t even place a mobile order bro. Terrible

24. ★★★★★negative experience without a specific reason· unspecific

    bad service. selected no ketchup and they put ketchup

25. ★★★★★subscription and paid restrictions

    app sucks. 2 times in a row now, the app has changed the address of which wendy’s i ordered from. before starting my order i make sure to select the correct store and after paying then it says a completely different store that i didn’t select and i couldn’t get a refund bc the app is absolutely horrid at helping with that

26. ★★★★★negative experience without a specific reason· unspecific

    Annoying bad. The UIUX is horrible as well well annoying with the current promotions, it keeps interrupting me when I was trying use the app to order.

27. ★★★★★slow performance and long loading times

    App Sucks. The app is slow and constantly changes locations for orders without you noticing until you try to pick up and it’s for the wrong location AFTER selecting the correct location at the start of the order.

28. ★★★★★negative experience without a specific reason· unspecific

    What’s the point of specials?. The app use to be the best among all the other restaurants. Over the years the quality and support has plummeted, the ui may change a lot but the functionality remains subpar. Most of the time I can’t even put through orders due to specific items trying to be ordered or most recently an unknown issue after many troubleshooting attempts.

29. ★★★★★negative experience without a specific reason· unspecific

    So bugged i cant even check out or place an order. The app is so messed up you can even place a order then it bug out

30. ★★★★★accessibility and assistive-technology issues

    Optomize this for voice over, barely works. This app might be labeled correctly, but it's obviously not optomized for voice over as half the buttons that are suppose to be actionable do not work. Scrolling through the menu and making a selection often does nothing. Transition or promotional screens cause more disfunction by either not activating either when you want the promo, or when you want to close it. A big problem right now is the fact that you press a button having to do with your order or bag, and the app completely disconnects from voice over. The page becomes blank for the blind user, and toggling voice over does not fix the problem. Only killing the app in app switcher restores the apps voice over functionality before the app blanks out again. By the time i've gotten an order together, I often feel it's not worth the effort for the stress, which the app is suppose to relieve.