Lucidchart

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

loading the rest of the reviews

1. ★★★★★subscription and paid restrictions

   Not for Individual Users. I have been evaluating flowcharting solutions and really enjoyed using Lucid on the web. I installed the app and found that I must be a paid Team or Enterprise user to use it. I was considering paying for Lucid’s Individual plan because I really liked the service however, I don’t like how the web page works on my mobile devices. Because I do not have access to the app as an Individual user, I’ve decided not to subscribe to Lucid and will be choosing a different solution that allows the use of their App at a reasonable price.

2. ★★★★★subscription and paid restrictions

   Doesn’t work unless enterprise. As a paid individual user you can’t use the app. Not sure why developers don’t allow access to paid users

3. ★★★★★subscription and paid restrictions

   You hurt your paid customers. You removed my ability to use the iPad app even with a PAID account. There for, you lost a 5+ year paid user. Horrible decision you made, and you blame Apple for hurting your loyal customers, when the decision was yours. Shameful.

4. ★★★★★subscription and paid restrictions

   👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻. This app used to work for Free Tier users. You pricks locked it behind paid and enterprise accounts for NO reason other than greed. I was a paying customer on and off as needs arise but now I refuse to renew out of principle.

5. ★★★★★negative experience without a specific reason· unspecific

   No single user access. The decision to make the app exclusive to Team and Enterprise users is boneheaded and greedy. I used to use this app on the go often and it was nice to be able to access my projects when not at my computer and not have to navigate it on my mobile browser. Now any of us on individual plans are screwed. Thanks Lucidchart.

6. ★★★★★subscription and paid restrictions

   Stupid developers. Why should I pay for a product only to not be able to use the app version because of their greed in only allowing enterprise users access to it. Ditching this app and my subscription

7. ★★★★★negative experience without a specific reason· unspecific

   Frustratingly locked for education users. It’s really frustrating that the app version is not available for educational users. Seems pointlessly locked.

8. ★★★★★negative experience without a specific reason· unspecific

   Needs to have an app option. Browser incompatibility issues would be remediate if they simply offered an app version! I’m not disabling my browser plugins for this one site! Even on mobile devices can’t login to the gov account!

9. ★★★★★negative experience without a specific reason· unspecific

   Teams Only. Do not download if you are on any individual plan. It won’t let you in.

10. ★★★★★subscription and paid restrictions

    Paid accounts won’t work. If you are a paying individual user you can’t use this app.

11. ★★★★★negative experience without a specific reason· unspecific

    Can’t even log in.. That’s it.

12. ★★★★★subscription and paid restrictions

    Paying customers can’t use it. I have a paid subscription but cannot use the app because it is for ‘team and enterprise’ users. I have a small business and don’t require a team or enterprise account. Additionally, the web app is always suggesting I upgrade my subscription. I guess it is time to start looking for alternatives. It’s a shame, because I generally like the software.

13. ★★★★★subscription and paid restrictions

    STAY AWAY! Frustrating Experience - Critical Features Locked Behind Paywall, and Even Paid Features. I was working on a large, complex chart in Lucidchart and tried to break it into sections using layers. That approach didn’t work as expected, so I deleted the layers—only to realize that it took critical parts of my chart with it. Here’s the catch: you can only “undo” via something called Revision History, which is locked behind a paywall. It’s an intentional and greedy design choice. So I upgraded my plan, just to fix this one issue and then downgrade again. But even after upgrading, Revision History failed me—none of my versions from just a few days ago were accessible. My work was gone. To make matters worse, I discovered that this exact issue was raised over three years ago in Lucidchart’s community forums. Back then, version history did work for the affected user. Today, despite years of feedback, they’ve chosen not to improve the functionality. If anything, it’s worse. Lucidchart’s editorial and product decisions seem more focused on catching users in traps than supporting them with intuitive, reliable tools. STAY AWAY from this product. When something goes wrong—and it will—you’ll find that essential recovery tools are either paywalled or broken.

14. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work. Won’t let me sign in

15. ★★★★★subscription and paid restrictions

    Not for individual subscribers. The app can only be used with an enterprise subscription. What a joke considering the cost of an individual subscription.

16. ★★★★★negative experience without a specific reason· unspecific

    Forget using on an iPhone. I get that this app is not ideal for iPhones but I occasionally want to view/reference an existing lucid file on my phone. The iOS app just doesn’t work and it doesn’t work in a browser. The app just opens a white screen that you cannot get out of without a force quit and when you try to use safari browser you get the “a problem repeatedly occurred error..”

17. ★★★★★subscription and paid restrictions

    Individual subscriptions excluded. It’s mind boggling that you can’t use the app unless you’re subscribed at an enterprise level. I am a freelance developer and have an individual subscription. Is my business not meaningful enough to warrant use of the application?

18. ★★★★★negative experience without a specific reason· unspecific

    They don’t care about consumers. Unless if you’re a corporation they want absolutely nothing to do with you besides take your money and let you use the bloated web app.

19. ★★★★★negative experience without a specific reason· unspecific

    No longer works for individual users. Used to work for individual users but now you have to pay or use the web ui.

20. ★★★★★subscription and paid restrictions

    Unfortunately paying still does not give you access to the app. Apparently if your a single paid annual customer your still not allowed to use the app. Failure comes from the top down.

21. ★★★★★negative experience without a specific reason· unspecific

    iOS devs should be fired. iOS version of this app straight up doesn’t work at all. Cannot look at any diagrams without the screen going blank. What are your engineers doing?

22. ★★★★★negative experience without a specific reason· unspecific

    LET THE PIBLIC USE THIS APP!!,. LUCIDCHART SHOULD BE USABLE FOR THE PUBLIC, IM NOT RATING A STAR AT ALL, THIS APP IS TRASH!!!

23. ★★★★★negative experience without a specific reason· unspecific

    Screen goes blank. When opening a diagram the screen goes completely blank with no controls visible whatsoever. The only option is hard killing the app.

24. ★★★★★negative experience without a specific reason· unspecific

    Requiring team/enterprise plan to use this is wack. Whatever product manager thought this was an appropriate plan is absolutely off their rockers. Holy cow.

25. ★★★★★negative experience without a specific reason· unspecific

    Constant refresh. Anytime I zoom or move the image on a page, my phone instantly refreshes causing for the most aggravating loop withholding me from my documents. It was not like this on iPhone until the most recent update

26. ★★★★★subscription and paid restrictions

    Can’t use even with paid individual plan. The fact that this app is locked for team and enterprise plans is a shame. Paying a standard monthly fee should be enough to use the app at a bare minimum.

27. ★★★★★subscription and paid restrictions

    Won't support such a penny pinching company. No longer support individual accounts on the app, then why pay $100/yr for this at all. Cheap penny pinching company I will no longer support. Cancelled subscription as well, there are better cheaper solutions these days for just web based apps. 👎

28. ★★★★★negative experience without a specific reason· unspecific

    Lost another customer. You really need to fix the issue with individual users not being able to use the app. You just lost yet another customer.

29. ★★★★★negative experience without a specific reason· unspecific

    Lacking Magic Keyboard Trackpad Support. Why can’t I zoom without touching the screen?

30. ★★★★★subscription and paid restrictions

    No individual access?. What’s the point of paying for a subscription if they don’t allow access with an individual subscription? Their competitors do this so why can’t they?