Budget – Car Rental

500 source reviews · 100% labelled · 22.6% with a specific topic

2.3

of 5, across 500 reviews

Corpus profile, not the current store rating

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★★★★★negative experience without a specific reason· unspecific
Reservation not Available. Booked a full size car weeks ago and not one available when we arrived
★★★★★crashes, freezes and errors
Bad Software Glitch. I was making a reservation. I had it all worked out. Then I needed to swap out of the app and get an airline points account number. The Budget app did a lock and when it reopens with my face it didn’t resume in the almost completed reservation. LAME
★★★★★negative experience without a specific reason· unspecific
No cars. Waited over 2 hours for my reservation and they never produced a car. Probably 100 people waiting for cars to become available. What’s the point of a reservation again? Do better Budget.
★★★★★negative experience without a specific reason· unspecific
Left stranded. Zero signage to say you are closed , said go to fastbreak on level 5 no one!!! No sign I know on app said ot closed at 1 am but it also says if you link your flight they may stay until last flight- That would be good customer service!!! Got to be a better way some kind of key lock to get in a box with a code so you can grab and go!! It is 2026 figure it out. Planes are unreliable can you help passengers out by being something they can count on.
★★★★★negative experience without a specific reason· unspecific
Bad App. Select other place to drop-off the car and after show me the same place when i take, very very bad app… unfurtunatly the Customer Always lose.
★★★★★negative experience without a specific reason· unspecific
Cancelation Fee. $50 cancellation fee even if you try to cancel 5min after booking.
★★★★★negative experience without a specific reason· unspecific
CLT airport awful. Why have FastBreak if the car is never ready? And today there were 40 people in line out in the garage. Then they announce they are about out of cars.
★★★★★negative experience without a specific reason· unspecific
Unbelievable unprofessional and rude behavior, additional charges at Seattle airport. Incredibly unprofessional staff shouting at customers and lying to them about availability. Blaming customers for company falsely giving confirmed bookings without having the vehicles promised. Adding extra charges than on the booking. App won’t let you remove add on insurance , only Let you add more. Calling them will be of little use as automated system will send you in a loop or tell you to go to any budget site but if you go to any other near by outlet, they will tell you to go to the pick up location. Crazy mode of operation , not sure how this company is operating like this.
★★★★★subscription and paid restrictions
Don’t prepay, buyer beware. So I screwed up on my schedule with a 2 week rental. I accidentally booked one extra day early, which I had to change because my flight was a day later. I attempted to reduce my rental days by 1 day and they wanted to charge me almost $200 extra for 1 less day!!! That makes no sense. Mind you, I’m making these changes over 2 weeks before my trip and 24 hours after booking my rental car. I tried calling the reservation center and they were also no help. So I canceled my reservation and I’ll work with a company that treats me fair.
★★★★★subscription and paid restrictions
Cancellation fee. Terrible customer service to charge a cancellation fee 3 weeks before rental
★★★★★negative experience without a specific reason· unspecific
Never Order Mystery Car. mystery “Car” was an 18 Passenger Van
★★★★★negative experience without a specific reason· unspecific
Poor service. The service at the Wichita Kansas airport location is the worst I have ever seen. They explained they are some type of a franchise or subsidiary. They should not be allowed to operate under the budget name. It’s ruining the reputation of budget.
★★★★★negative experience without a specific reason· unspecific
Fraud. Last time I rented a car from Budget, the guy did not give me the paperwork. I didn’t realize it until I was already out the gate, and when I looked at my credit card statement, he had added on toll and insurance, both of which I had declined.
★★★★★subscription and paid restrictions
Can’t pay for another person’s rental. Not good. Doing this for wedding guests and trying to do on my credit card. They won’t let you do that. You have to show the card with which you reserved the car.
★★★★★negative experience without a specific reason· unspecific
Designed by children. App doesn’t do the basic things it offers to do. Won’t accept loading personal info to proceed, like DL and CC, while also not providing any guidance on what its issue is. This app appears stuck in 2006. Please increase your IT budget, Budget.
★★★★★negative experience without a specific reason· unspecific
Will never use again. Worst customer service ever
★★★★★negative experience without a specific reason· unspecific
Scammers. I reserved at a specific price. They refused to honor the price from the app and then charged me extra milage on an unlimited milage reservation. While on vacation in Utah. Customer service stopped responding to me when I provided them with a copy of the original reservation.
★★★★★negative experience without a specific reason· unspecific
Gas scam. Every time I return a car to RSW airport I fill tank with gas three blocks away from return area and still get charged a $17 gas refill what a scam
★★★★★negative experience without a specific reason· unspecific
Scam. It’s cheaper to book online but it doesn’t d a bigger pain than using the app and the customer service agents are racist
★★★★★a needed feature is missing
Did not have cars.. BWI on May 20th. Had reservation but was re routed to Avis counter which was 20 to 30 deep. Had signs “Cars Available”. Line did not move. Someone went up and was notified there were no cars. Someone should have told the people in line and at a minimum, take down the signs that cars are available.
★★★★★negative experience without a specific reason· unspecific
Budget App Again is Non-Functional on my iPhone 12 after App Update. Updated my Budget app on my iPhone 12 and the app wouldn’t reload. It said to just restart the app (after updating) but it never worked. I rebooted my iPhone 12 with the latest version and it remained non-functional.
★★★★★negative experience without a specific reason· unspecific
OMG. Do not pick up a rental at Panama City. Misleading communication from Budget implies there is a fast break pick up at the rental car facility. There is n't one. You need to line up with everyone waiting for an Avis or Budget car. No priority just wait !! Out wait was looking like 90 minutes. We cancelled !!
★★★★★negative experience without a specific reason· unspecific
Terrible. Ridiculous lines and in helpful employees. Never again!
★★★★★negative experience without a specific reason· unspecific
Worst service ever. I waited over an hour in line at the O’Hare airport and never even got my car.
★★★★★negative experience without a specific reason· unspecific
Web sight. Maneuvering through the web sight for adding driver info and setting up accounts is ridiculously difficult
★★★★★negative experience without a specific reason· unspecific
Not spouse friendly. We travel a lot and rent cars a lot. Lacking the ability to make a reservation that either of us can pickup without the other present is ridiculous in the modern age.
★★★★★negative experience without a specific reason· unspecific
Cancellation Fee. I had to cancel my reservation the day of pick up due to a health issue and still incurred a full cancellation fee of $372. I will not be using Budget again, unless they do something to provide me with a credit.
★★★★★accessibility and assistive-technology issues
No accessibility. I couldn’t buy a flight without changing my zoomed in text settings to see my screen, lol.
★★★★★subscription and paid restrictions
App issues. I booked 4 different hotel stays and 2 flights in less time it took to get through the car rental, then I didn’t get a confirmation and in the end had no reservations so had to reserve again. I elected to pay up front originally, but now have to check and make sure the payment didn’t go through on my card. I’m not paying in advance now because I don’t trust it.
★★★★★negative experience without a specific reason· unspecific
Savvy Traveler. Budget is not Budget friendly. I canceled this reservation and we made the reservation through COSTCO and Alamo. I saved over $100 and avoided the need to put down a $300 deposit. COSTCO and Alamo proved to be a far more budget friendly choice than Budget car rental..