Uber - Driver: Drive & Deliver

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1. ★★★★★negative experience without a specific reason· unspecific

   DONT DO IT. Uber driving is absolutely horrible. I truly have never dealt with a worse support service than Ubers. They literally tell you we cannot help you and then hang up on you. please just do DoorDash or Instacart if you’re really stuck doing this like I have been.

2. ★★★★★crashes, freezes and errors

   In App Navigation not working. My in app navigation hasnt been working for more than a week, and support hasn’t and wont do anything to fix it. I’ve done everything on my end like restarting app / phone. Updating everything to latest update. Uninstalling and reinstalling and still no fix. And right as this issue occurred, I’m getting less orders coming to me.

3. ★★★★★negative experience without a specific reason· unspecific

   Your support. Sucks

4. ★★★★★crashes, freezes and errors

   App not working well trash pay. Terrible app and pay

5. ★★★★★subscription and paid restrictions

   UBER DOES NOT CARE ABOUT DRIVERS. Uber DOES NOT CARE ABOUT THE RIDER !!! THEY ONLY CARE ABOUT THE CUSTOMER AND GETTING PAID !!!

6. ★★★★★negative experience without a specific reason· unspecific

   Eats. Used to be great was a diamond driver now gold because of the new update for driver to maintain 50 percent acceptance rate so it’s will be my last week delivering. Dooordash and grubhub only now and was doing probably close to 500 deliveries a month. So many driver were screwed and have now left for different companies. Great job uber. lol

7. ★★★★★negative experience without a specific reason· unspecific

   Basura. No recomiendo esta aplicación para trabajar como conductor. Después de mucho tiempo utilizándola, considero que las condiciones para los conductores son cada vez peores. Es un trabajo que requiere máxima concentración, largas jornadas y asumir riesgos en la carretera, pero la compensación económica no refleja esa responsabilidad. En muchos días hay que trabajar 12 horas o más para obtener ingresos que antes se conseguían en mucho menos tiempo. Otro problema es que la plataforma parece favorecer siempre al pasajero. Hay usuarios que pueden hacer reportes falsos por enojo, racismo, clasismo o simplemente porque tuvieron un mal día. En muchas ocasiones esos reportes afectan al conductor sin que exista una investigación clara ni la oportunidad de defenderse. También considero injustas las penalizaciones por cancelar ciertos viajes. Hay solicitudes que simplemente no convienen o presentan problemas, y aun así el conductor puede terminar perdiendo dinero. Mientras tanto, cuando un pasajero cancela antes de ser recogido, muchas veces el conductor no recibe una compensación equivalente por el tiempo perdido. Uno de los aspectos más preocupantes es la falta de transparencia cuando una cuenta es desactivada. Hay conductores que invierten años en la plataforma y, de un día para otro, son bloqueados sin recibir una explicación clara ni pruebas que justifiquen la decisión. Perder la única fuente de ingresos de esa manera genera una enorme incertidumbre. Además, la comisión que retiene la plataforma suele parecer excesiva. En muchas ocasiones el pasajero paga una cantidad mucho mayor de la que finalmente recibe el conductor, lo que deja la sensación de que el reparto de ingresos no es justo. Ser conductor no es solo manejar. También implica soportar pasajeros irrespetuosos, personas agresivas, maleducadas o que simplemente no valoran el trabajo de quien los transporta. Todo ese estrés debería verse reflejado en una mejor remuneración y en un mayor respaldo por parte de la empresa. Mi recomendación es que, antes de decidir trabajar aquí, investiguen bien las condiciones actuales y comparen con otras alternativas. En mi experiencia, esta plataforma ha empeorado con el paso del tiempo y hoy no la considero una buena opción para ganarse la vida.

8. ★★★★★negative experience without a specific reason· unspecific

   Una corporación que explota y destruye a sus mejores repartidores.. "Más de 7,000 entregas perfectas y 100% de satisfacción no valen nada para esta aplicación. Su sistema está diseñado para castigar al repartidor basándose en difamaciones absurdas. Te acusan de 'discriminación' cuando tu trabajo es dejar comida en una puerta sin mediar palabra, y te culpan por artículos faltantes en bolsas que el restaurante entrega SELLADAS y que es ilegal abrir. Uber es una máquina automatizada que carece de ética, justicia y soporte humano. Prefieren sancionar al conductor honesto que auditar los fraudes de los usuarios. Trabajar aquí es arriesgar tu dignidad y tu esfuerzo a cambio de una desprotección total. Están cavando su propia fosa al ahuyentar a los repartidores que sí trabajamos bien." El algoritmo está diseñado de forma perversa: hoy te deja ganar dinero y mañana te lo quita por completo, todo con la clara intención de tenerte mendigando y desestabilizado económicamente para obligarte a aceptar las órdenes de bajo precio con su nuevo modelo de propina garantizada. Para rematar, ahora implementan un recorte drástico en las tarifas de manera simultánea con la competencia (como DoorDash), desplomando los ingresos de $23–$25 la hora a un tope miserable que no pasa de los $15 dólares por hora demostrando una total falta de respeto por el costo de vida del repartidor. Se pusieron de acuerdo para precarizar el trabajo.

9. ★★★★★negative experience without a specific reason· unspecific

   Ex Uber Driver. Customer Service is garbage and has many problems !!! They close the chats way before they offer solutions and tell you anything to get you off the phone! So happens they submitted an expired drivers license to do a background check and refused to resubmit a new background check then told me to redownload drivers license onto my account and got get DMV record all this and they had no intentions of reinstating my account as I last drove in 2023… This is 2026 and requesting multiple times and just been given an extreme run around in short I just have to delete the App and drive for Lyft they don’t give you the trouble this Uber customer service does…

10. ★★★★★negative experience without a specific reason· unspecific

    Driving with Uber. I accepted the ride to the airport and Detroit Wayne and they don’t give you a ride back so you end up driving a total of 100 miles for $40 that ain’t worth it

11. ★★★★★inaccurate results and incorrect data

    Dangerous and Misleading. I understand that they try to give you rides, however during critical phases of driving such as close to turns or navigating the airport or merging lanes on the highway, these are very inappropriate times to offer you rides and play chimes to a next ride. They need to give you the option to pause ride offers until you drop off the passenger rather than digging all the way through the menus to press the “stop new requests” button just when I simply want to focus on driving to the destination. It’s really a matter of safety. Also, the other big negative with the app is that the driving times are complete inaccurate. Multiple times it just fails to factor in traffic. What it tells me is a 25 minute drive will actually Be 40 mins + with no compensation. This is not just borderline misleading but I would say exploitative just to get people to accept rides.

12. ★★★★★negative experience without a specific reason· unspecific

    Horrible. I sat in Conway Arkansas near plenty of restaurants for over 3 hours and got zero offers.

13. ★★★★★negative experience without a specific reason· unspecific

    Mala experiencia. No recibo casi ningún pedido de viaje y los que me mandan son bien malos de poco valor con muchas millas o mucho tiempo ya tengo mucho tiempo así y no me da resultado ya que no estoy generando casi nada de ganancias

14. ★★★★★negative experience without a specific reason· unspecific

    Платят мало. Рабство после обновления

15. ★★★★★subscription and paid restrictions

    This app is to use you till the end of it. Uber is made to let you use your money and car to taxi for them while they will pay less than 1/3 what they charge, this app operates like a theif. Don't ever do it or try it, I had it since years and all what it tales to is loss. Find a better job they are prof. Liers.

16. ★★★★★negative experience without a specific reason· unspecific

    Se aprovechan de los conductores. Te pones a trabajar con la aplicación todo un día y no te dan viajes veo que son muy aprovechados con los pobres drivers le quitan más de la mitad en los servicios que les dan ya que lo pobres conductores exponen sus vías en los automóviles trabajando y se quedan con lo menos por eso las empresas como uber cada vez tienen más dinero y los pobre drivers solamente les dan lo que les conviene y las empresas se quedan con el 60% del total de las órdenes

17. ★★★★★subscription and paid restrictions

    somehow constantly getting worse: law breakers w/blackbox pricing. also prop22 violators.. UPDATE: the new dd-like mechanic of “busy times” and acceptance rate requirement violate prop22 which was sold to voters on the basis of driver independence. if you have to accept every exploitative order Uber shoves down your throat, that’s not independent. they built up their monopoly and now they are squeezing drivers. regulate these criminals who achieved regulatory capture. not complying(jan1) w/California law: many examples documented. SECTION 1. Section 22599.1 of the Business and Professions Code is amended to read: 22599.1. (a) It is unlawful for a food delivery platform to do any of the following: (1)… (2) Retain any portion of amounts designated as a tip or gratuity. Any tip or gratuity for a delivery order shall be paid by a food delivery platform, in its entirety, to the person delivering the food or beverage. (…) (3) Maintain a payment model that uses any amount designated as tips or gratuity to offset the base pay to the person delivering the food or beverage.

18. ★★★★★negative experience without a specific reason· unspecific

    Don’t waste ur time. Early arrival at reserve pickups wastes your time and money when there’s no indication to safely let you know it’s a reserve when you accept it while driving on the phone or your car navigation. They should factor in wait times with the pricing because it’s unfair driving through traffic to lose 30 minutes worth of money to arrive and find out it’s a reserve that doesn’t even pay out enough for all that time driving there and waiting

19. ★★★★★negative experience without a specific reason· unspecific

    Garbage. Doesn’t work. Complete piece of garbage. Doesn’t work. Fraud. Removed from App Store. Garbage garbage garbage garbage.

20. ★★★★★subscription and paid restrictions

    Stupid. Why deactivate a driver because of aa ticket they already paid from checkr

21. ★★★★★subscription and paid restrictions

    REPORT TO BBB & FTC SCAM. They don’t pay your expenses on the car let alone your time. You get a base of 1.50 a trip FOR ANY MILEAGE and you’re expected to be paid by the tip, so you don’t have a wage, you have a way of destroying your car with no extra money to show for it.

22. ★★★★★negative experience without a specific reason· unspecific

    Terrible full time job. They offer a delivery for about 0.3 seconds and take 40+ minutes to even give you that first offer.

23. ★★★★★driver accepts the ride, then maneuvers the passenger into canceling first

    Terrible customer service. Awful, terrible support and customer service. I have been dealing with customer service for months trying to update my profile picture on my app, and they keep telling me that I have ‘driver’ app activated and I do not. There is no help whatsoever in disconnecting the two apps and helping me add a picture to my rider app so the driver knows who I am. I have had issues with getting rides because I don’t have a picture on my profile and (understandably) people feel weird about it. I then asked to have the ‘driver’ portion of the profile deleted, but they are still pushing back saying that ‘rider’ and ‘driver’ apps cannot be disconnected - which is bizarre!!!! I then found out that I have an old uber account connected to another email, and tried to log in, but got an error message saying that this account has been disconnected/frozen. When I reached out to customer service about it, they said that the account was disconnected/frozen because: Upon further review of your account, we’ve noticed several irregular activities. As a result, some of your account’s features will remain restricted for further use. Please see our Terms of Use for more information. We have a zero-tolerance policy against fraudulent activity on our platform to preserve safety, security, and quality for everyone in our community. This is wildly inaccurate and absurd and they will not tell my what happened or what I did to cause the ‘irregular and fraudulent activities’. I am beyond upset and annoyed and just want to be able to use Uber for necessary purposes when I travel or need a ride!!! They make everything so difficult, even reaching out to customer service is a hassle and intertwined within the app. TERRIBLE!!

24. ★★★★★negative experience without a specific reason· unspecific

    Cheap they steal from you. Not worth it, they pay like 25 cebys the mile, they support is terrible not worth using and devalues your car terrible

25. ★★★★★negative experience without a specific reason· unspecific

    LIES & Horrible treatment as a driver. I have a set card used for cash out that someone hacked to steal over $300 out of my account. Ubers response was to allow me to keep driving and earning but the option of instant cash out daily was removed and now I have waited 6 days and counting without being able to cash out and get the money I worked for. They said the ONLY option I have is bank acct info to deposit funds. I did that, still no funds. Now they won’t let me remove my bank info for safety. They keep telling lies such as, use a different device, it takes 24-48 hrs and so on. ALL LIES.. HORRIBLE SERVICE!! And I’m a 5-star rated driver!!

26. ★★★★★negative experience without a specific reason· unspecific

    horrible. gery annoying uber dtal most of the driver money driver get there tip an hour later we dont get food benefits or gas benefit and also the noise it make when there a new order is annoying and so is the gps lady like i dont wsnt to hear u and it very abnoxious annoying that u want to finish a job and they send u a new request and pay driver very low

27. ★★★★★negative experience without a specific reason· unspecific

    Trash. The app can have you online all day without making a single dollar, you earnings will depend on the demand and how you are willing to be a slave accepting trash like for 3 dollars to drive to the moon and back this app is not worth Your time get a real job

28. ★★★★★negative experience without a specific reason· unspecific

    FARCE. Ditto.

29. ★★★★★negative experience without a specific reason· unspecific

    I Quit, and Here’s Why. I was a 4.9-star driver. Nevertheless, I have had so many issues with Uber. Then this happened: I was withdrawing my money after working for almost 5 hours. The total balance in the Uber wallet was $93 but Uber would only let me withdraw $68. I called customer support. I was being tossed from one rep to another, one asking me how I came up with the $93 figure (while it’s right on my wallet only if they could take a look to see it), another one transferring me to another rep without notice while I’m in mid-sentence. I landed to the 5th rep who said “Oh yeah I actually see here you earned $93 but I’m told that Uber took $25 because they overpaid you for the ride you made about 3 weeks ago.” I was perplexed by the level of unprofessionalism from a big corporation like Uber who, at first never informed me about any overpayment issue, which was not my fault anyway. Then, they waited for over three weeks, out of the blue to take $25 from my earnings, and again without informing me until I called and being tossed like a football among 5 customer reps who couldn’t care less except for the last one. The last rep eventually (I guess out of personal discretion) credited my account with $20 and said that's all he could do because there was no avenue for Uber to reverse course on their gross business malpractice. That was it for me!

30. ★★★★★negative experience without a specific reason· unspecific

    Uber Eats. I DO NOT like the current setup for Uber Eats. It seems as though if you are not at a Platinum or Diamond status, you are locked out of the areas that are surging with customers. This new A.I. driven system favors drivers with those statuses. If you are new to a market, like I am, you have to schedule a time to work the high-demand areas after the surge times have passed. Not a level playing field. Bad move Uber.