Blacklane: Private Chauffeurs

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1. ★★★★★negative experience without a specific reason· unspecific

   Trash money hungry. Money hungry company Mystery fees Won’t have cars available with the price and customer service can’t help with nothing at all can’t do nothing at all

2. ★★★★★subscription and paid restrictions

   Ride costs 100 and uber Lyft cost 10 we poor can’t afford. Ride costs 100 and uber Lyft cost 10 we poor can’t afford

3. ★★★★★negative experience without a specific reason· unspecific

   Beware of Price Gouging Practices. I don’t think I will ever use Blacklane again after being charged a $315 “demand pricing” increase for a 120 mile airport transfer.

4. ★★★★★subscription and paid restrictions

   Issue. I used it and was super excited with the ease. I had an issue adding payment method and booking my next trip. I have been dealing with chat for 3 hours. No one can solve it and keep telling me to do the same thing. Of course no way to call and talk to someone.

5. ★★★★★negative experience without a specific reason· unspecific

   Used to be great. Used to use Blacklane for all my international travel. Ever since the Uber announcement there has been a noticeable change in quality. Price gouging is also pretty apparent of late. Unfortunate to see a strong and reliable product change for the worse.

6. ★★★★★crashes, freezes and errors

   App is broken. The app is completely broken and there’s no way to reach anyone to tell them. I reached out on social media and got no response even though they posted 10 stories. Any action results in an error, and their chat bot is also broken. This is what happens when you fire all your employees and replace them with AI. No one is clearly working there or checking things and it’s honestly shocking

7. ★★★★★negative experience without a specific reason· unspecific

   Fix the new app. The new app forces me to login every time I open it - incredibly frustrating, especially because the new app doesn’t allow you to popular with Apple passwords

8. ★★★★★negative experience without a specific reason· unspecific

   Annoying marketing msgs. deleted your app because daily pop up’s are annoying and very violating !! Spam sucks !!

9. ★★★★★negative experience without a specific reason· unspecific

   Hideous. Good lord the new design and icon is so ugly I’m uninstalling this what the heck

10. ★★★★★negative experience without a specific reason· unspecific

    Extremely unprofessional.. Blacklane was my go to when the sprinter class was available. Ever since the Uber takeover of this company, Blacklane is spiraling downwards. Rather would use Savoya or better yet contact a chauffeur company directly. I’ve heard from numerous drivers that they are continuously giving them major pay cuts and don’t provide sufficient pay. Nothing against the drivers, but it seems like the people behind this platform do not care for their drivers nor do they provide the proper vehicles for transportation like the sprinter class. I recommend again booking through a locating chauffeur directly is Blacklane is turning into Uber.

11. ★★★★★negative experience without a specific reason· unspecific

    It will be ruined by Uber. Watch how quickly prices for drivers drop and this app gets ruined now Uber is buying blacklane. Everything Uber touches becomes toxic. You were warned

12. ★★★★★negative experience without a specific reason· unspecific

    Overpriced and poor service. I added this app pricing is super high and app and site are glitchy could not add a second credit card support could not fix. Waste of time

13. ★★★★★charged before the ride, no driver

    Horrible. Short story, they drive me from the airport home, no problem. Way back, the driver said he didn’t want my single carry on in the car. Denied my ride and charged me the full fare. Company refused any accommodation and backed the driver. Never again.

14. ★★★★★negative experience without a specific reason· unspecific

    Bait and switch. Deceptive booking. Booked a Mercedes sprinter van or equivalent and was provided a mid size Toyota. Bad customer service too. Driver was nice though Just want to update to remind everything this company is a scam! Stole $200+ from me.

15. ★★★★★negative experience without a specific reason· unspecific

    Never works. The app never works.

16. ★★★★★negative experience without a specific reason· unspecific

    Ripoff. Don’t believe pricing. Ignores voucher and escalates price

17. ★★★★★negative experience without a specific reason· unspecific

    Worst company in nyc. drivers have expensive luxury vehicles in millions dollar policy insurance got very cheap price from jfk to city suv vehicles prices is $80 drivers pay toll gas in parking going inside pickup waiting for guest driver works for free totally wasting time 2hours in JFK same thing is LaGuardia to city suv $60 crazy from Jfk to New Jersey suv $90 got paycheck after a monthly also with out any complaints your rate is going down because they don’t have much trips and blame drivers u didn’t make more trips driver will be make trip if you give them more trips and better price if you want to work for free that is good for you

18. ★★★★★subscription and paid restrictions

    GM. I landed in nyc Emirates business the driver who picked me up had a great vehicle however the amount being paid to him was less than what a uber driver would get paid I was shocked to learn how blacklane pays their independent operators these guys don’t even have or use their own vehicles, I stand with hardworking drivers was really upsetting to learn Mr Singhs story never using this greedy company ever!

19. ★★★★★charged before the ride, no driver

    Driver never showed up. I flew into Heathrow February 1st, 10 hour flight, and waited for 45 minutes before calling to find out my driver wasn’t coming. Wild for what is supposed to be a luxury car service.

20. ★★★★★negative experience without a specific reason· unspecific

    Worst company ever. Boycott black lane

21. ★★★★★negative experience without a specific reason· unspecific

    Overpriced - all hype, no value. This is the most overhyped app I’ve ever seen. Here’s an example: to go from my home to a restaurant about 2 miles away, Blacklane wants $160 for a Mercedes sedan or $340 for a black SUV - that is EACH WAY. I compared to Uber black SUV service in which I alway get a new suburban or Escalade and it was $40 each way. That’s literally 6x less expensive.

22. ★★★★★negative experience without a specific reason· unspecific

    coverage area is not as advertised. coverage area is not as advertised

23. ★★★★★negative experience without a specific reason· unspecific

    Overpriced uber. Massively overpriced. A $100 ride on uber is a minimum $300 ride on black lane and for what? To drive in a nicer car that’s not guaranteed?

24. ★★★★★negative experience without a specific reason· unspecific

    DOESNT WORK IN ALL ARREAS. This app would be perfect, but they dont have any in my locations

25. ★★★★★negative experience without a specific reason· unspecific

    Cancel booking without notice in advance. I reserved the booking 2-3days ago before I take flight. The cancel my booking when I in the flight Which means that I need to find other way to get my hotel. They should arranged driver when I booking instead of can not find the driver and cancel my order

26. ★★★★★negative experience without a specific reason· unspecific

    Use Lyft. Don’t understand the point of this app. You could get the same exact car with the same exact driver for less than half using Lyft. The drivers run Lyft, uber, and this app and pick up whoever hits first. Makes no sense

27. ★★★★★pre-booking is really just a delayed search that falls apart

    You Gotta Be Kidding Me!. RIP OFF!!!! I downloaded and uninstalled within 10 minutes. I wanted to book a ride to the stadium for me and a few buddies. $400! 😂 Uber Black! 120! Did you people ever hear of Uber? They have black car rides with top notch drivers. Let’s face it. If a person can afford to buy a Cadillac Escalade He’s gonna keep it right and act a way a person that own a Caddy acts!

28. ★★★★★negative experience without a specific reason· unspecific

    What a joke. You canceled my pick up like 24 hours before arriving (this has been booked for MONTH) thanks for a great first experience!

29. ★★★★★negative experience without a specific reason· unspecific

    .. I downloaded and deleted the app within 10 minutes. Was trying to see if I can get a ride to the Charleston airport and from Indianapolis airport and they don’t offer service in either city. That is very sad as I was looking forward to using this service for my holiday travels

30. ★★★★★crashes, freezes and errors

    Nice when it works. Disaster when it doesn’t. Have used Blacklane in many different countries over the years. When it works it is great. However I got to experience it not working, and I now can’t trust or recommend the service. Flew into a foreign airport having booked 5 days prior. No driver waiting for me. Nothing in the Blacklane app says anything other than where to go. About an hour after flight lands I get an automated email saying they can’t find a driver. What a mess. I understand not being able to arrange a ride but telling someone after they land with no additional support is messed up. Their support later claimed they tried to call me while I was on my flight. So. Yeah of course I couldn’t answer. Regardless, you use a service like Blacklane so you don’t have to worry. The fact that they just cancelled with no notice and made no attempt to make or help with alternative arrangements tells me I need a better service.