Blacklane: Private Chauffeurs

62 of 100 · reviews
4.9of 5 · store
37,816ratings on the App Store
492reviews read

An editorial reading of the saved reviews

Drivers are professional, punctual, and know their routes, especially at airports. But an April app update broke ride tracking and degraded the interface, and support struggles with non-standard situations.

Screenshots

What people use it for

Executives and business travelers who need predictability

What reviews praise

Pre-booking days in advance with a guaranteed slot and flight-number meetup works reliably for business travel.

What reviews complain about

The app does not allow real-time location sharing with the driver, which causes confusion when exiting the airport.

What users experience

2 excerpts from the breakdown. These are individual cases, not a verdict on all users.

Overall app is 7/10. Very unreliable at critical times during the trip. The app gave me updates on the driver status as we exited the airplane, but as we got out of the airport, looking for the driver, the app would not connect to communicate with the driver.

I discovered Blacklane on this trip to Europe and wish I'd used it on our last trip, too. Blacklane makes it easy to book, stays in close touch with information updates, and the driver knows when to come to the baggage area.