Lyft

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1. ★★★★★negative experience without a specific reason· unspecific

   Annoying. Their new advertising campaign is annoying taking up so much screen space when I’m just trying to book a darn ride. Then they purposely withhold hold closer AVAILABLE drivers unless you pay more, meaning drivers aren’t getting rides because Lyft is purposely blocking them.

2. ★★★★★negative experience without a specific reason· unspecific

   USE UBER. LYFT PINK IS NOT WORTH IT. NO FREE CANCELLATION AND CUSTOMER SUPPORT DOES NOT HELP WITH FEES

3. ★★★★★negative experience without a specific reason· unspecific

   Garbage. Tried ordering a ride after a concert, waited 45 minutes and never even got a driver. This app is terrible.

4. ★★★★★driver accepts the ride, then maneuvers the passenger into canceling first

   Could be good but isn't. They WILL change the price on you AFTER you accept a ride, and it routes drivers to cross major streets without lights, and chooses the most UNSAFE route for a driver/passenger. FIX YOUR ISSUES!!! There is ZERO customer support. I'll be moving back to uber. Hope your company collapses.

5. ★★★★★negative experience without a specific reason· unspecific

   One stop maximum. After 3 years of 5 star rides I am no longer able to add multiple stops. Guess I’ll ride with the other guys from here on out.

6. ★★★★★the stated pickup time is a systematic lie

   ETA is a Lie. App shows an ETA for a driver and then once you commit to the ride, the time always increases, doubles in many cases. And if you cancel to look for another option, they charge you.

7. ★★★★★negative experience without a specific reason· unspecific

   Just deleted app. Literally always overpriced, will be $20 more than uber every time. I’m sick of it. I’ll just use uber and call it a day. F Lyft.

8. ★★★★★negative experience without a specific reason· unspecific

   expensive. expensive rides

9. ★★★★★account bans or deletion without explanation

   Infantilizes Disabled People. I use Lyft through Denver’s Access-A-Ride program, which is the ONLY mode of transportation I have as a disabled adult (35- years old) in a wheelchair. My account has been suspended twice now because DRIVERS KEEP REPORTING ME FOR BEING UNDERAGED. LYFT ALREADY HAS MY DRIVERS LICRNSE INFORMATION. I am now late to my case management appointment and have been homeless for a year already. To say that I feel dehumanized and hopeless is an understatement. I will obviously be contacting access a ride to switch my account to Uber.

10. ★★★★★mixed experience without a specific reason· unspecific

    Double charged card no drivers available. Double charged my card

11. ★★★★★mixed experience without a specific reason· unspecific

    Good service but expensive. The service works well, and the app works well as well. The reason I gave this three stars instead of five stars was because rides in my view are too expensive. In particular, I disapprove of dynamic pricing which increases the price of rides significantly during busier times.

12. ★★★★★mixed experience without a specific reason· unspecific

    Tech. I barely had money for a Lyft and they took $10 out of my account without asking and changing the price of my ride. If I don’t wanna tip cause I don’t have it you should not make the Lyft more than what I booked it for.

13. ★★★★★overall positive experience· unspecific

    Price Lock. It’s nice when it’s available, however, it doesn’t last a full month which it should if your dependent on a Rideshare for more than 45 days. Then it should switch to monthly. I believe it only lasts for two weeks currently

14. ★★★★★overall positive experience· unspecific

    Good deal. Cheaper than uber and drivers are great.

15. ★★★★★overall positive experience· unspecific

    Communication. We were promised a 55 minute window but Lyft needs to understand that the immigration at SFO is a huge line. The driver left because we missed our window. There should be a way the driver should be able to call or message the passenger to see if they are coming or not. Please improve on this.

16. ★★★★★clear and easy workflow

    Feature Option. Like the Lyft app, good UI and easy to use. I would like the option to be able to filter to only drivers using air conditioning and not windows down. Some drivers don’t have charged ACs and never turn them on.

17. ★★★★★overall positive experience· unspecific

    Great service. I’ve had great service so far! I’ve done my best to tip but I wasn’t able to tip a fantastic driver today because I had to add an extra stop to pick medicine up for my baby and I wish I had been able but I wanted to at least leave her a fantastic review! She was amazing, kind, and honest. 3 things I greatly respect! I felt save and so did my daughter and I was able to trust my driver. Thank you kindly, Shadow! I will be favoriting you! So I can make up for not tipping this time! Guys tip your drivers! They go out of their way to provide a service for us. It’s very kind, even if they are making a paycheck, without them a lot of us wouldn’t get where we need to. Be kind to others!

18. ★★★★★overall positive experience· unspecific

    Passenger. Really great service and driver for first time using Lyft 😊

19. ★★★★★overall positive experience· unspecific

    Quick ride to the Boston. Nice ride friendly person loved it

20. ★★★★★overall positive experience· unspecific

    Great driver. Felt extremely safe with this driver. I don't remember his name, but I wanted to thank you very much for helping me with my bags and being very kind during the drive. Thank you for helping me. I really appreciate it!

21. ★★★★★overall positive experience· unspecific

    My MSY Lyft pickup. The driver Leonard was excellent. He was helpful, putting our bags in his trunk. Name Leonard talked to us about New Orleans the hurricane, and my grandson was in awe when he talked about the bugs that exist in this climate.

22. ★★★★★the app helps achieve the intended result

    Professional. Not a bunch of endless BS chit chat, driver is a gentleman bring a much needed service after 6 whiskeys. Lifesaver

23. ★★★★★overall positive experience· unspecific

    Showed Up. Great!

24. ★★★★★overall positive experience· unspecific

    Awesome experience!. Amazing driver.

25. ★★★★★overall positive experience· unspecific

    Please stop asking me. To review

26. ★★★★★overall positive experience· unspecific

    Only issue is lost keys. It’s been 2 weeks since my driver responded to my message about my lost keys customer service is no help

27. ★★★★★overall positive experience· unspecific

    Local. Fun & Friendly

28. ★★★★★overall positive experience· unspecific

    Very nice driver. So kind

29. ★★★★★overall positive experience· unspecific

    Awesome experience. Very knowledgeable and friendly driver. He was personable and made our ride very pleasant.

30. ★★★★★overall positive experience· unspecific

    Enjoyed it!. He’s a beautiful human in every respect.