Lyft

55 of 100 · reviews
4.9of 5 · store
17,325,455ratings on the App Store
48reviews read

An editorial reading of the saved reviews

Lyft is a mass-market ride service in the US with pleasant drivers, but with a systemic flaw: ETA after order confirmation regularly doubles, and the removed multi-stop feature has frustrated loyal users.

Screenshots

What people use it for

Urban residents in the US who want an alternative to Uber

What reviews praise

Drivers are mostly polite, help with luggage, and make even unusual situations feel safe.

What reviews complain about

The stated pickup time after booking frequently doubles, and finding a driver during peak hours is sometimes impossible.

What users experience

5 excerpts from the breakdown. These are individual cases, not a verdict on all users.

App shows an ETA for a driver and then once you commit to the ride, the time always increases, doubles in many cases. And if you cancel to look for another option, they charge you.

Like the Lyft app, good UI and easy to use. I would like the option to be able to filter to only drivers using air conditioning and not windows down. Some drivers don't have charged ACs and never turn them on.

Felt extremely safe with this driver. I don't remember his name, but I wanted to thank you very much for helping me with my bags and being very kind during the ride. Thank you for helping me. I really appreciate it!

We were promised a 55 minute window but Lyft needs to understand that the immigration at SFO is a huge line. The driver left because we missed our window. There should be a way the driver should be able to call or message the passenger to see if they are coming or not. Please improve on this.

I've had great service so far! I've done my best to tip but I wasn't able to tip a fantastic driver today because I had to add an extra stop to pick medicine up for my baby and I wish I had been able but I wanted to at least leave her a fantastic review!