Ola: Book Cab, Auto, Bike Taxi

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1. ★★★★★negative experience without a specific reason· unspecific

   Poor app. How the heck this app got 4.6 rating on iOS? Fake reviews and rating. Look at all latest ratings nothing less than poor one star. Downloaded this app on iOS and it doesn’t move past map for Ola. Uninstalled it 3 times and still no work around. Asked AI and was told since Apple ID is from us region the app won’t work. This is sick! Just look at all recent reviews stating same that app won’t go past maps. Poor developer and piss poor company response.

2. ★★★★★subscription and paid restrictions

   Ride is not ending in app.. My ride is not ending in app even though it ended and I paid for it. There is no option to raise ticket for that as you only give automated replies to set questions. No other support option

3. ★★★★★negative experience without a specific reason· unspecific

   “Write to us”. I wonder how come this be a big ride hailing service in India, which can’t even provide a good support. For every issues it says “write to us” without even providing any contact on how to reach them. Functionality as simple as creating account has issues in the app. It says that too many accounts in the device when I just installed the app now. 5/17: received review response asking to contact on Facebook messenger. Will post my update.

4. ★★★★★negative experience without a specific reason· unspecific

   No otp code for sign up. Tried 3 times but they never sent out otp code for sign up. Went with Uber

5. ★★★★★subscription and paid restrictions

   Rider app is a scam, not reliable and unprofessional. Auto drivers use the app for customer acquisition and then quote their own price, whats the point of the app? Cabs are unclean, when you book premier cabs, they send you the same used cab, but they charge higher prices, 2x prices and also expect a tip? The cancellation rate is crazy high, you book 6 times to get one confirmed cab. There’s no respect for the customers, and no integrity from the drivers. It’s as frustrating as it gets. There’s a rider mafia, and these apps are helpless in front of the drivers. Overall, a very very poor experience, not sustainable if you don’t own a car here. You’re at the mercy of these greedy, unprofessional drivers and the company has done nothing to rein them in.

6. ★★★★★negative experience without a specific reason· unspecific

   App Sucks, Does not send an OTP. App is unusable, it does not send an OTP for the initial setup if you have a US phone number. I just use uber, works great

7. ★★★★★login, signup and account access

   Cannot Even Create an Account. I tried creating an account on Ola due to an upcoming trip, but their SMS messages never go through. I asked for a call, which at first was intercepted by iOS call screening leading to me only getting two digits. I asked for a second call, which I received. However, Ola claimed the code was expired, and now I cannot request any more calls! Ola keeps saying, “sorry, we’re unable to serve your request,” when I ask for an OTP via call now. This is ridiculous.

8. ★★★★★negative experience without a specific reason· unspecific

   App shows map but no options. iOS App just showing the plain ola map at the current location. No other menu or navigation items, no search box to enter address. Just plain map layer. Tried re installing but the problem remained the same. Not sure if it's problem with USA number, though ola says it supports USA numbers.

9. ★★★★★crashes, freezes and errors

   App is terrible. Installed and reinstalled app multiple times but not working. All I see is the map but no other information or options for booking. The map is also not interactive.

10. ★★★★★negative experience without a specific reason· unspecific

    No Support Driver asks for extra money. First of all Ola drivers are unprofessional. Ask to pay offline and go on meter. If you are going to Airport or Train station, make sure you don’t book Ola as driver will cancel the ride or ask for money offline. Report this to Ola Support and below is there response : We are sorry for inconvenience caused. We will continue with rides. So lame! Never try Ola. Uber is better.

11. ★★★★★negative experience without a specific reason· unspecific

    Never worked. Tried over and over to use it but it would never give me the option to find a ride. Just opened to a map with my location but zero other options. Update: they contacted me three weeks after this review, which was three weeks after I needed the app lol.

12. ★★★★★negative experience without a specific reason· unspecific

    The code never arrives. Only one option: open with phone number. But the code never arrives. Total imbecility!

13. ★★★★★negative experience without a specific reason· unspecific

    Cannot even get logged on. Was hopeful to try a new service, but despite entering my number several times to attempt to get a code to confirm the account no code ever comes

14. ★★★★★charged before the ride, no driver

    OTP. Damn OTP never arrives to a US phon number even though US phon number is an option. Unnecessarily painful. But I guess in India, people don’t feel accomplished unless it comes with pain & drama.

15. ★★★★★crashes, freezes and errors

    Not working for iPhone 15. Just installed Ola app to book a ride but it’s not working beyond showing me current location.

16. ★★★★★negative experience without a specific reason· unspecific

    Can’t login. Been to India a few times over the past 3 years. I haven’t been able to login because I can’t get an otp (or even verification voice call) with any of my foreign numbers or my wife’s foreign numbers. If the app isn’t planning to support foreign phone numbers, kindly remove them from the app as a login option. Suggest tourists without a local number to stick to other apps.

17. ★★★★★driver accepts the ride, then maneuvers the passenger into canceling first

    Drivers accept the ride and don’t move. The drivers accept the ride and don’t move- they expect us to cancel, so that they can get cancellation fee. Uninstalled the app

18. ★★★★★subscription and paid restrictions

    Fraud strategy to run business. I am writing to dispute an outstanding balance on my account for a ride where the driver purposefully bypassed the OTP process and insisted on a cash payment, claiming the app was malfunctioning. Key Points: Pickup Issue: The driver refused to pick us up from the designated 2nd floor, forcing us to go to the top floor/terrace due to "traffic." OTP Avoidance: Upon arrival, I requested the driver enter the OTP to start the ride. He refused, claiming the Ola app was not working, and started the trip manually without my verification. Payment Dispute: At the end of the trip, the driver again blamed app issues, stating the fare hadn't reached his account. He forced us to pay the full amount in cash. Duplicate Charging: Despite paying in cash, I have now received an "Amount Due" email notification, meaning I am being charged twice for a ride the driver handled outside of official protocols. Multiple support cases open to fix this issue unfortunately OLA grievance is not smart enough to handle issues. These guys together supported for fraud.

19. ★★★★★negative experience without a specific reason· unspecific

    Fraudsters. We booked an SUV from the airport. The Ola driver was somewhere in the parking showing one minute arrival from 15-20 mins. He did not answer my calls thrice from the Ola application. When I canceled it, they charged me penalty of Rs 60/- Even after emailing them, they refused to reverse the charges citing policy. What company has such policy to scam people?

20. ★★★★★subscription and paid restrictions

    Absolute trash when adding card as a mode of payment. Does not allow me to pay through card during the ride. The ride automatically gets converted to cash only for no reason.

21. ★★★★★crashes, freezes and errors

    Bad app, poor cutomer support. App is buggy, drivers are rude and cancel trips. Also customer support is really poor and not well responsive

22. ★★★★★negative experience without a specific reason· unspecific

    Poor support. This is the most useless app. There is no ability to chat with customer support. An email to support results in an automated response saying use the chat which remains unavailable.

23. ★★★★★support does not respond or resolve the issue

    Issues with drivers but there is no support from Ola. They charged more but no response from customer support

24. ★★★★★negative experience without a specific reason· unspecific

    App just doesn’t work. Took a while to just accept my OTP and once it did the map is stuck and I can’t book any rides. Tried deleting and reinstalling the app several times, nothing works.

25. ★★★★★driver accepts the ride, then maneuvers the passenger into canceling first

    Faulty cancellation charges. Charges unnecessarily cancellation fee even if the driver is at fault

26. ★★★★★negative experience without a specific reason· unspecific

    Annoying feature added. Recently I see an annoying info on top of route maps which cant be dismissed or minimized .. it is spoiling the viewing experience and blocking the full view of map

27. ★★★★★negative experience without a specific reason· unspecific

    Doesn't work. Opens the map view and that's all. Can't pan, click or do anything other than close the app. Deleted the app and started using Uber. Thanks Ola

28. ★★★★★crashes, freezes and errors

    Worst customer service. I have been trying to use Ola app on my iPhone for 4 years and have been getting error message. Contacted support numerous times and even contacted their grievance officer but of no use. The support just gives the canned response of deleting and reinstalling app. So just using Uber and Rapido all this time.

29. ★★★★★negative experience without a specific reason· unspecific

    App does not work on US mobile number. Does not work on US phone number. After entering mobile number, suppose to receive OTP, but never get OTP in messages. Also tried the to get the code over the call and I never get a call. I tried installing on the App on two different iPhones with international roaming (AT&T & Verizon) and it does not work. Had to use Uber for cab service in multiple cities

30. ★★★★★negative experience without a specific reason· unspecific

    Terrible Quality Vehicles. This app provides the worst quality vehicles in India. The customer service is terrible also.