Gojek

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

loading the rest of the reviews

1. ★★★★★excessive or broken notifications

   So much spam. The app provides access to many useful services but they abuse their push notification access to send a lot of spam. The only way to turn it off is to disable notifications entirely in iOS.

2. ★★★★★negative experience without a specific reason· unspecific

   I keep getting cancel rides. I have to wait at least 15-20 minutes just to go 3 km I am not happy I use grab

3. ★★★★★negative experience without a specific reason· unspecific

   Impossible for russian numbers. It’s impossible to sign up with russian number. I’ve tried many times without success. You can fix it, because I’m not the problem, everybody with russian number can’t sign up and log in

4. ★★★★★negative experience without a specific reason· unspecific

   GOJEK SEMAKIN ANCUR. Yang awalnya pesan gofood reguler bisa tetap sampai dalam 30 menit, akhir2 ini sudah 1 jam lebih tidak juga mendapat driver. Sepertinya karena ada update regulasi Gojek dengan Mitra Gojek supaya Gojek bisa mendapat profit dari Mitra yang Subscribe dan Pengguna yang mesti pakai biaya Express supaya bisa dapat pesanan makanan dibawah 30 menit. Ini saya sudah Subscribe Gojek Plus, tetap harus bayar express lagi supaya datang on time. Ridiculous. Kalau masih ANCUR begini begitu saldo Gopay habis saya akan pindah Aplikasi pemesanan makanan yg lain aja. Gak nyaman banget pakai Gojek sekarang.

5. ★★★★★negative experience without a specific reason· unspecific

   0/5 stars. The driver made me cancel the trip, and this company charged me for it.

6. ★★★★★login, signup and account access

   Cannot open gojek. Since the past few days I could not open gofood section. Today, I uninstalled the app and reinstalled. Cannot even log in. The error indicated I was offline. Meanwhile I had no issue using the internet and other applications. Is there an issue with the app for iPhone?

7. ★★★★★data, history or progress disappears

   Very Ridiculous Wait Times and Cancel Times. Often when I order it gives me an estimate of an hour but takes two. Other times no driver is found and the man behind the computer twiddles his thumbs until an hour has gone by and I am allowed to cancel my order. This is no way for a delivery service to work. The entire delivery company must have been lobotomized several years prior

8. ★★★★★negative experience without a specific reason· unspecific

   Supir sampah. Gk ada yg mau terima, udah nunggu 1 jam baru bisa di cancel

9. ★★★★★negative experience without a specific reason· unspecific

   Terrible and unreliable. There are some good drivers and other who take advantage of tourists. The app is not reliable. Grab is much better

10. ★★★★★slow performance and long loading times

    Terrible service compared to Grab. Slow service, terrible customer support.

11. ★★★★★negative experience without a specific reason· unspecific

    trauma pake apk ini grgr kurir gofoodnya kasar sm customer. kronologi, si kurir salah ngasih nomer rek alhasil saya tf ke orng lain,pas datang dia marah marah sambil ngomong kasar lont bgst kont bajin*an sambil minta tf lagi alhasil saya bayar 2 kali itu pun dia masih marah marah nama kurirnya anton klogasalah segera di tindak lanjuti buat pekerja yg ga mematuhi sop seperti ituu!!

12. ★★★★★negative experience without a specific reason· unspecific

    Protes. kontol klo ngasi denda ngaco

13. ★★★★★negative experience without a specific reason· unspecific

    Service. Makin busuk aja nih 5 kali ganti driver ngga dapat dapat.

14. ★★★★★negative experience without a specific reason· unspecific

    UPDATE YOUR REFRESH SPEED. THERE IS A DELAY OF YOUR DRIVERS’ MOVEMENT IN THE MAP. THEY DO NOT SEEM TO BE MOVING AND WE DONT KNOW IF THEY ARE MOVING OR NOT. I WOULD HAVE TO CANCEL THEM. UPDATE THE APP.

15. ★★★★★negative experience without a specific reason· unspecific

    Worst arrival estimation. I waited for 30 minutes for the driver to arrive even though the app said 11 minutes. Due to the traffic it took way longer for the driver ti arrive than what the app says. Horrible user experience

16. ★★★★★negative experience without a specific reason· unspecific

    cs tidak membantu orderan yang kurang kumplit dr alfa. cs tidak membantu orderan yang kurang kumplit dr alfa

17. ★★★★★negative experience without a specific reason· unspecific

    Location mistakes. Terrible. Doesn’t recognize where I am , presets pickup to the middle of the road away from my apartment. Can’t correct as just resets on its own. Too bad. Would use daily if I could just get it to work.

18. ★★★★★negative experience without a specific reason· unspecific

    Poor app experience, it’s like a scam by charging customers fees that wasn’t suppose to happen. On our way to CBD yesterday, 9th Aug, we booked a GoJek. After a few minutes of confirming the booking, THE DRIVER CANCELLED. Not me. Decided to take the MRT instead. After a few minutes, I received an alert that GoJek charged me $4 fee. Why??? Now the CS came back with this templated answer. Looking at other reviews, this is an ongoing problem. Why has GoJek not done anything about it? I think it’s best to not use GoJek anymore. To the driver, Soh Bee Soon SLF4806S I hope karma catches up on you for dishonesty. And I’m reporting to the police!

19. ★★★★★the stated pickup time is a systematic lie

    Not recommended. I waited over 30 minutes with multiple drivers canceling on me because the app stated one price 50k IDR but the drivers were asking over 4 times 250k IDR to go 10 minutes away. 250k is what I paid for 2h drive from Uluwatu to Canggu. I decided to download Grab and had a much better experience.

20. ★★★★★a needed feature is missing

    food delayed one hour, no option to cancel. food has been delayed repeatedly. the app will not allow me to cancel or speak to a real person instead of a bot. never using again

21. ★★★★★negative experience without a specific reason· unspecific

    Very unpleasant and professional. Sedih rasanya saya hanya kasih 2 bintang. Setelah hampir 11 thn setia menggunakan gojek saya merasa sangat kecewa dengan mitra gojek/ driver area Bali. Mereka secara langsung tidak mau pick up warga lokal, jika di pick up mereka selalu treat kita sangat berbeda dengan WNA. Saya sering dapat deiver yang moody dan sering kena omel, entah itu harga yang murah atau mereka salah jalan. Lah kenapa harus saya yg kena kan salah mereka yang gatau jalan. Emang apa salah saya sebagai warga lokal? Tolong gojek harus selektif lagi dgn driver2 yg gak bertanggung jawab begini. Kecewa banget.

22. ★★★★★data, history or progress disappears

    Very hard to change phone number if you are a foreigner. The app keeps wanting me to verify using the temp number I got from Indonesian when I am no longer there and it purposefully give you 1 rupiah so GoPay is not 0 balance and you can’t delete account

23. ★★★★★negative experience without a specific reason· unspecific

    Terrible Go-food. The app do not let me contact the merchant if the order was delayed. Multiple times I’ve ordered and wait for driver, but they’ve just canceled even after I waited for an hour. The app should curtailed the ability of merchant to cancel after a certain time they accepted the order. The app even did not leave any historical evidence of the order They promised for voucher if the food isn’t deliver, but if there’s no historical order kept , they don’t need to give it. SO EVIL!!!! .They cannot just let the food vendor cancel after customer waited for an hour and they should keep the cancels order history.

24. ★★★★★driver accepts the ride, then maneuvers the passenger into canceling first

    Don’t use this app if you have kids!. Drivers will refuse to take you if you have kids, if you have young baby and they will refuse to take you even you ordered car for kids unless you prepared the car seat by yourself! If they refuse to take you, you need to pay the cancellation fee!

25. ★★★★★negative experience without a specific reason· unspecific

    Hard to use, no food order option. They do need to improve their customer interaction with easier use.

26. ★★★★★negative experience without a specific reason· unspecific

    Report d aplikasi langsung agak sulit. Saya mau tulis keluhan sy disini. Sy gak akan ganti rate sebelum ada tindakan. Salah satu mitra gojek terindikasi melakukan orderan fiktif ke alamat saya dikarenakan dendam setelah orderan gosend nya sy cancel. Saya cancel pun atas permintaannya sendiri. Tolong hubungi saya

27. ★★★★★negative experience without a specific reason· unspecific

    Aplikasi Sampah. sebeagai customer yg memakai Gojek/Gocar tidak bisa memilih rute...

28. ★★★★★negative experience without a specific reason· unspecific

    Terrible support, drivers hold orders hostage for tip. It’s become the norm now for drivers to ask for tips immediately and not deliver.

29. ★★★★★negative experience without a specific reason· unspecific

    Absolutely unreliable. In the past weeks I’ve had so many cancels on Gojek to make it absolutely useless. Last two food orders were cancelled 30min after they were supposed to be delivered. No reason provided, no explanation, on both attempts I waited over an hour just to get a cancellation. Avoid. Grab is much more relatable.

30. ★★★★★negative experience without a specific reason· unspecific

    Be careful driver may not know where he is going.. My driver took me so far off course through the rice field at 8pm took much longer to get to my villa I was so afraid my villa owner pick me up. The rest of the way I was so scared. I was prepared to fight if I had too. Be careful Gojek not tracking here in Bali🙏🏾