JotNot Scanner App Pro

500 source reviews · 100% labelled · 27.2% with a specific topic

4.5

of 5, across 500 reviews

Corpus profile, not the current store rating

What people write about

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★★★★★negative experience without a specific reason· unspecific
Beware. Truly horrific. Crashed my app every single time I tried to scan more than five pages.
★★★★★crashes, freezes and errors
No customer support. This app was great until it stopped working. While it still scans - I am no longer able to connect to my google accounts to save information. I’ve emailed customer support and nobody’s returned my emails.
★★★★★negative experience without a specific reason· unspecific
Just lost all my documents!. No one from support is returning my multiple emails and there isn’t a number I can call. I even got an email bounced back - undeliverable. I’ve had JotNot for many years and every time I’ve gotten a new phone I’ve always lost documents but support has always been there to help retrieve them. Not this time! Can someone from support please answer my emails and help me retrieve my documents please? Checked your faq page and you really should advise customers to back up their files first before they get a new phone. I’m really hoping my files aren’t lost I will be very upset!
★★★★★subscription and paid restrictions
Don’t expect to use with Google Drive. I had linked this app with my Google Drive account a year or two and then a few months ago, I had to reauthenticate and couldn’t. Google warned me that the JotNot Pro was trying to access sensitive data from my Google account and hadn’t been verified. I notified the app developer, who replied they’d get verified ASAP. Now Google blocks access without the verification warning. Not cool for a paid app that advertises this functionality.
★★★★★negative experience without a specific reason· unspecific
Doesn’t work 100% of the time. I tried to be persistent and expect improvements but this app simply does not work on any of my IOS devices, Period. You go through the efforts of preparing a fax only to get to the send part and it fails. There a better truly functioning apps out there!
★★★★★negative experience without a specific reason· unspecific
Won’t work on so phone 15!. Won’t work
★★★★★negative experience without a specific reason· unspecific
Didn’t keep up the technology. I’ve been using this app for a decade, unfortunately the technology didn’t keep up. The quality of the scan is really bad and grainy, hard to read AND the file size is huge for a bad quality scan. Sadly I’ve deleted this app and switched to genius scan and find it much better.
★★★★★search fails to find what is needed
What happened?. Went from a great app used it routinely. Now documents drop, can't find them later and 'app support' is MIA. Clicking on the link comes up with a page not found message. Did they just take the money and run?
★★★★★negative experience without a specific reason· unspecific
Not not document scan. The scanned document looks very washed out and difficult to read making the app useless.
★★★★★negative experience without a specific reason· unspecific
Foggy photo. This app used to be 5, with perfect photos. Noe they are foggy, Griffey, blurry and nearly un-readable
★★★★★negative experience without a specific reason· unspecific
New version terrible?. I’ve had jotnot for years, this new version is terrible
★★★★★crashes, freezes and errors
Not working with iPhone 12 Pro. On my new iPhone 12 Pro there are rectangular blocks redacted on the image like someone edited it. Needs an update for iOS14.
★★★★★negative experience without a specific reason· unspecific
Don’t like the update. I don’t like the update.
★★★★★negative experience without a specific reason· unspecific
New Interface is Awful. JotNot wrecked what was a good app. The latest user interface is very cumbersome to use and does not work as effectively. Too bad, I can’t use it anymore . Too frustrating!
★★★★★negative experience without a specific reason· unspecific
Bad. Horrible changes to latest update
★★★★★negative experience without a specific reason· unspecific
Awful changes. I used to love this app - it scanned so easily and was super user friendly. Latest update made it a thousand times harder to use and navigate. GIVE ME BACK MY EASH SCANNER
★★★★★negative experience without a specific reason· unspecific
Terrible update. This used to be a 4 star app. The recent update made it confusing and the quality is now terrible. I will now be using apple notes to scan pdfs. It is not the best but much better than this. Please fix the problems so I can go back to using it!!!!
★★★★★negative experience without a specific reason· unspecific
Don’t download this app after 10/10/2020. I had been using this app for years. When I tried it again last week, I noticed the app was updated. All of the features are horrendous now; you can’t easily crop pages anymore, and there’s no telling if you’re capturing just what you want or also the background. Downloading another scanning app.
★★★★★negative experience without a specific reason· unspecific
Terrible update. This used to be one of my go to apps and I’ve recommended it to tons of people over the years. Now I can’t use it anymore and will need to find a new doc app. Super disappointing. It was so user friendly and smart. Now it’s unusable. Please fix??
★★★★★negative experience without a specific reason· unspecific
Terrible update. With the update it’s impossible to select the correct part of a page una multiple page scan. Absurd. If you are scanning a multiple page document, you used to be able to select the relevant part and resize each and every one of the pages you were scanning. Now you are only able to resize the last page of the scan. Which makes the app useless for scanning a document with more than one page.
★★★★★negative experience without a specific reason· unspecific
Terrible Sept 2020 Update. been using this for years! I’ve given it 5 stars until the Sept 2020 update. Soooo disappointed in the September 2020 update. The scanning and cropping function is gone and now I cannot use for multiple page scans. Why would you do that, you made this great app non functional. :( 👎
★★★★★negative experience without a specific reason· unspecific
Latest update destroys a previous great app. After yesterday’s update I must place documents on the floor to get far enough away to capture, the documents are rotated 90 degrees, moving the camera up and down shifts the document left to right on screen and left to right movement moves document up and down... wow! I have used this great app for several years. I am hopeful the latest update will be fixed promptly.
★★★★★subscription and paid restrictions
UPDATE RUINED THIS APP! FIX PLEASE!!. What did you do in the update??? I loved this app so much and used it multiple times a day. Now every time I scan a document every page is blurry??? I don’t want to have to look for a different app and also paid to buy this. PLEASE change it back!!!
★★★★★negative experience without a specific reason· unspecific
OMG the recent app update is TERRIBLE. PLEASE change the app back to previous version. My business depends on this App and the new UI and flow is TERRIBLE. I’ve been a loyal user since 2013, please fix this and roll back the version update ASAP!
★★★★★negative experience without a specific reason· unspecific
Hate the update. Using my iPad and now it won’t let me take a picture using the side camera function. Nor let me preview anymore. Sad. Liked the app, very disappointed.
★★★★★negative experience without a specific reason· unspecific
Comes up short. I’ve had Jotnot Pro for years and I always felt that it was not quite what it should be. Navigation is awkward and I would go so far as to say, it is not user-friendly. I tried the most recent upgrade and I have decided at last to trash it. I have found a much better one out there end it was free.
★★★★★negative experience without a specific reason· unspecific
JotNot has completely changed!. This app has really gone DOWN HILL! What happened? Everything I scan is blurry? I’ve had this app over 5 years????
★★★★★negative experience without a specific reason· unspecific
Get your act together. You ask for feedback too much. It’s gets in the way of using the ap
★★★★★crashes, freezes and errors
Bugs. For the love of god please fix the “scanning is unavailable while multitasking” error message that pops up every time the scan button is tapped.
★★★★★subscription and paid restrictions
Crap. I paid for the upgraded version of this app and it just decided to quit working today... waste of money...