Abercrombie & Fitch

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1. ★★★★★negative experience without a specific reason· unspecific

   App sign in. Abercrombie won’t let me sign in to app. I’m not turning off my Norton utilities and vpn provider to shop with your website. Don’t have Andy problems logging onto Macys and Nordstrom’s apps to shop

2. ★★★★★subscription and paid restrictions

   Wishlist malfunction. I have added many item to the wishlist at different point of times and every time I have checked back my wishlist it would be empty and not because it’s out of stock or because of the size. I don’t know what’s the issue. Also note that this is one of the premium brand with premium prizes even though the dresses were mostly made in India, Vietnam, etc , not to mention the price has no logic

3. ★★★★★negative experience without a specific reason· unspecific

   Dumb way to try and shop. Why would you make your shopping website page 1/3 of the size. I will not be shopping on here any more if that’s the only way. I am on my iPad because it’s bigger than my phone, or at least it was…

4. ★★★★★negative experience without a specific reason· unspecific

   Just don’t. Stop sending me pride stuff-this is against my beliefs!

5. ★★★★★negative experience without a specific reason· unspecific

   Quality issues.. They don’t stand behind their clothing. They don’t care if there’s a quality issues with there particular clothing style. They don’t care about their customers.

6. ★★★★★negative experience without a specific reason· unspecific

   Glitching suddenly?. App is not showing any products and has been glitching. Deleted app and redownloaded but it keeps circling back to the login screen. Link for app support has a bad gateway so kind of frustrating

7. ★★★★★negative experience without a specific reason· unspecific

   Features and Functionality Never Top Priority for A&F Mobile App. Why am I not allowed to copy and paste the Order # from the specific orders history screen? Are you purposefully preventing me from being able to copy and paste the Order # since it’s needed for returns? It’s giving not every single screen, not every single requirement was tested using the mobile app. I just updated the app too so was regression testing not completed on your latest roll out?

8. ★★★★★data, history or progress disappears

   Chaotic and problematic. I have ordered a package, it always gets lost , the tracking system does not work.

9. ★★★★★negative experience without a specific reason· unspecific

   Horrible company. Horrible online and in store customer service

10. ★★★★★crashes, freezes and errors

    Cannot do a return/exchange. The entire screen goes white when you select to start a return. So annoying and buggy.

11. ★★★★★negative experience without a specific reason· unspecific

    Overcharging after purchase. This app shows discounts that appear stackable. It looks like you are getting a good deal, but after you place the order the receipt will show a much higher price. Customer service will say that discounts cannot be combined, but the app shows that they can. You will be charged a higher price after the order is placed.

12. ★★★★★crashes, freezes and errors

    App glitches whenever you try to return. See title. And good luck trying to contact support—that part of the app is also broken.

13. ★★★★★negative experience without a specific reason· unspecific

    Frustrating stock issues. Es frustrante querer comprar algo y ver que nunca hay disponibilidad.

14. ★★★★★a needed feature is missing

    App update issue. Your mobile app no longer works it says “download the latest version” and then I go to the App Store and there’s no update. It’s been at least a week if not two. I’d imagine you would have some sort of analytics (and alerting) app opens etc and should have this sorted by now.

15. ★★★★★slow performance and long loading times

    Losing sales!. App runs so slow during sales you can’t even look at anything.

16. ★★★★★slow performance and long loading times

    App is unusable. I don’t know why this app is so slow. I can’t shop because none of the pictures load. Sometimes none of the images will load even after closing out the app and reopening it. Does anyone else have this problem?? It’s so frustrating!

17. ★★★★★negative experience without a specific reason· unspecific

    Poor return policies. I’m scared to try this brand because of the almost non existent return policies reflecting customer antagonism.

18. ★★★★★negative experience without a specific reason· unspecific

    Does not keep order history. Used to keep order history on the app but apparently no longer the case.

19. ★★★★★negative experience without a specific reason· unspecific

    Does not allow sign in. I have spent the last 4 days trying to sing in to my user account in the app and it does. It does not work whatever but is going on it needs to get fixed

20. ★★★★★negative experience without a specific reason· unspecific

    App is full of bugs. The worst app ever. Every time I log in to the app, I need to enter the login info twice in order for it to work. Rewards don’t show up in the app, check out button takes me to a blank page. Terrible user experiences.

21. ★★★★★negative experience without a specific reason· unspecific

    Your app REQUIRES AN UPDATE, there aren’t any. IT HAS BEEN ONE MONTH SINCE I SUBMITTED THIS REVIEW AND YOU HAVE NOT RESOLVED THE PROBLEM. Your app is requiring an update, there are no updates available. I don’t want to update but it won’t let me go forward. The link for “I need app support” is connecting to bad gateway. THERE ARE NO UPDATES AVAILABLE, and the way you’ve set it up will not let me do anything without updating. So I’m leaving to go shop elsewhere.

22. ★★★★★crashes, freezes and errors

    Terrible. The site and app are not working

23. ★★★★★negative experience without a specific reason· unspecific

    Pls make app available for later iOS :(. Can’t update app cause I don’t have iOS 18

24. ★★★★★negative experience without a specific reason· unspecific

    Poor quality. No updates on online orders given

25. ★★★★★negative experience without a specific reason· unspecific

    I cannot open your app. it keeps saying to update and there is no update

26. ★★★★★negative experience without a specific reason· unspecific

    Worst customer service. Doesn’t let you adjust prices when items go on sale in less than 14 days. Worst customer service on whatsapp

27. ★★★★★negative experience without a specific reason· unspecific

    Not great.. Had to close and restart 3 times….to still not work. Cannot purchase.

28. ★★★★★negative experience without a specific reason· unspecific

    Please make app available for ios17. I don’t want to update to ios18!

29. ★★★★★negative experience without a specific reason· unspecific

    Nothing ever in stock. Nothing ever in stock

30. ★★★★★negative experience without a specific reason· unspecific

    Your app requires an update... Cool. I don’t want to update my iOS. What a ridiculous update