Old Navy: Shop for New Clothes

498 source reviews · 100% labelled · 19.3% with a specific topic

4.0

of 5, across 498 reviews

Corpus profile, not the current store rating

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★★★★★negative experience without a specific reason· unspecific
Always shows everything as sold out.. No matter what I do, if I restart the app or delete it and redownload it, every time I click on an item it shows as sold out. I just have to use the website to purchase anything from them. (When I go to the website I make sure to choose the same thing I did on the app and it will not be sold out.)
★★★★★negative experience without a specific reason· unspecific
App won’t work. Love the clothes, I’ve been using them for years but app won’t open and it keeps telling me to refresh everytime and I’ve been trying for days.
★★★★★negative experience without a specific reason· unspecific
Out of Stock. Every time I try to use the app it doesn’t matter what item I select to look at it will say it is out of stock without fail. Every single item. I’ve deleted and reinstalled the app with no success. If I go to the webpage I can easily shop items but according to the app Old Navy is sold out of every single item nationwide.
★★★★★negative experience without a specific reason· unspecific
Estafadores. Cuando pague por la compra me apareció un aviso que tenía 20 dólares de embolso, me terminaron cobrando 24 dólares más que no sé por que
★★★★★crashes, freezes and errors
6/11/26 Update from a week ago makes app CRASH. 6/11/26 The latest update was a week ago, my app keeps crashing. It deleted the app, re-installed it and it’s still crashes 😑 I made sure to be on the latest update but no luck trying to get the app to work. Hopefully with an update soon, it will work! I resorted to purchasing on a tablet instead of my phone. Scared to download the app on my tablet in case the same issues arises. I am shopping less, since OldNavy is less accessible to me. So maybe it’s a good thing 🤷🏻‍♀️😅
★★★★★crashes, freezes and errors
Old Navy, Gap, & Athleta all stopped working this past week. Old Navy, Gap, & Athleta all stopped working this past week after an update. I can’t get into any of my accounts on the apps. Only from the website on my laptop. Not my phone at all!
★★★★★crashes, freezes and errors
Photos of Clothing Not Loading. I absolutely LOVE Old Navy, but they’ve really been letting me down. Because of a glitch with their app, I haven’t been able to shop with them. Every time I log into the app, the photos will not load. I can’t see what any of the products look like. It’s just white boxes. I’ll have a strong connection to WIFI, the app and my phone will be updated, and all my other apps work fine, so this must be an issue with the app itself. I hope they fix it soon, because it’s been an ongoing issue for a while now.
★★★★★negative experience without a specific reason· unspecific
More coupons. It’s a sincere request to give us more coupon options so that we are more interested to buy.
★★★★★negative experience without a specific reason· unspecific
Loses your order. I have placed two online orders with Old Navy in the last 10 months and both were lost during transit. Instead of receiving an apology, I was told that if another order was lost, then I would be responsible? How is that my fault! Needless to say, never ordering with Old Navy shipping option again.
★★★★★negative experience without a specific reason· unspecific
Items not loading on the app. Before anyone says anything, yes, I have checked my wifi connection and other technical bits before opening the app. Everything on my phone is fine. The app is up to date. My phone isn’t old, and my iOS is up to date too. Everything should work as it should. However, when I open the app, the homepage is perfectly fine and I can see the ads for the latest buys and whatnot. When I click on my cart, or I just try to browse the categories, the pictures of the items are not populating. The item name and price and everything else is showing up, except the picture. I’m not sure why, but it’s been like this for a week now. I just use OldNavy on my computer, so in reality it’s fine and I’ll still shop there (as a teacher, it’s my fave store). But, sometimes I don’t wanna be on my computer and I’d rather use my phone lol. Might be a weird bug, so I doubt it’s my phone since I’ve tried and tested all the necessary things.
★★★★★negative experience without a specific reason· unspecific
Always down. The app never loads
★★★★★negative experience without a specific reason· unspecific
App crashes instantly. How effective is having an app if it crashes prior to truly opening?
★★★★★negative experience without a specific reason· unspecific
Terrible. I tried like 30 times to purchase, different cards, different methods, app, Internet, different device and it never let me order. I had to call to place my order and then they canceled it, and I was never notified.
★★★★★crashes, freezes and errors
Apple Pay implementation broken in app. Apple Pay always fails on update shipping but this issue is not seen on website or other apps. This is been broken for ages now(2+ years). Please test your functionality
★★★★★search fails to find what is needed
Bad filtering experiance. The filtering experience is very bad. Who designed it does not understand the filters combination suppose to work. Too many flaws. Web UI team should redesign it as per real user case not just team think so.
★★★★★subscription and paid restrictions
Disaster, 0 customer services.. Total disaster in logistics in sending packages. I have had to cancel orders, ask for a refund of the shipping cost of several packages because THEY DO NOT MEET THE SHIPPING DATES. Having to wait almost 1 month for a package and how difficult it is to get a good resolution from customer service is really disappointing. Other stores do the impossible to keep their customers satisfied/happy. You have 0 in customer satisfaction.
★★★★★negative experience without a specific reason· unspecific
App never works.. I don’t think I’ve ever written an app review… but I do not understand why I’ve had so many issues with this app… first it disconnected my credit card shortly after they switched to Barclays. I can access my card just fine on their app, but it won’t allow me to sign in on the old navy app. Me my cart won’t let me save anything for later. It continuously deletes all items out of my cart, then magically puts them back in there without removing the item and adding to the “save for later” option. I even contacted customer service as it’s been happening for over a month. They said it’d be fixed same day. Nope.
★★★★★negative experience without a specific reason· unspecific
Shipping changed with encore. Members no longer get free expedited shipping and shipping now takes 7-10+ days. 👎👎👎
★★★★★negative experience without a specific reason· unspecific
App is glitching. App is glitching so insanely bad to the point where my phone is overheating when it’s opened.
★★★★★negative experience without a specific reason· unspecific
Updates everyday. ok app but its always asking me to update whenever i need to use it. Deleting it and will be using the website. Its annoying
★★★★★negative experience without a specific reason· unspecific
I do NOT like being forced to update your app before browsing.. It’s very pushy and invasive. I’m sure browsing would still be possible without an immediate update. It’s a red flag.
★★★★★subscription and paid restrictions
Slow service. Order 4 pair of pants took a month to come in a world where things take a day this is ridiculous and they make u pay for this month wait for your stuff makes me not want to order from yall ever again
★★★★★slow performance and long loading times
Horribly slow since update!. I used to love this app, but since the recent updates, it keeps running slower and slower. I feel like I’m working on a computer from the 1970s on a dial up modem this makes a shopping experience awful.
★★★★★slow performance and long loading times
App Not Optimized. App is still not optimized the app still makes all my devices way too hot what’s going on?! Please get your programmers to make browsing simpler. There’s 0 need or reason that a clothing app should make a device overheat!
★★★★★negative experience without a specific reason· unspecific
Forced Survey BS. Stop with the forced survey BS. “Are you enjoying the app? Yes or no”. No matter what you hit it forces you to your notification settings, and tries to make you allow notifications. You wanted a review, you got it.
★★★★★negative experience without a specific reason· unspecific
Card. I applied for an Old Navy back in November 2025 and have never received my card. I have written about this and have never received a reply. Maybe they don’t want my business?
★★★★★subscription and paid restrictions
Priced matched online vs in store. Prices for me was not the same for associate so they denied price match. Paid 10.49 in store. Wasn’t able to ship in time of need.
★★★★★negative experience without a specific reason· unspecific
New update kills battery. I just updated the app and each time I click on anything I have to wait 10 seconds for it to do anything. I only used the app for 15 minutes and my cell battery went from 30% to 10%. Idk what happened but this is not a good update
★★★★★saving, exporting or sharing the result fails
Cell phone model stops me from downloading the app online. Can't make purchases on line on my phone —- ios17 Apple - Xfinity service. Would purchase much more if I was allowed!
★★★★★negative experience without a specific reason· unspecific
Full of pop-ups, just like the site. Hey shoutout to the marketing geniuses who decided that both the mobile app and the website should be as annoying as possible for long-term shoppers to use. I’ve bought your jeans for 20 years, but can’t even browse without CHECK OUT SOON!!!! GET OUR CREDIT CARD!!!! CHECK OUT AND GET OUR CREDIT CARD!!!! Jesus Christ, your pop-ups wreck functionality and usability. You’re sacrificing a huge portion of your customer base for the sort of idiots who buy into such pop-ups. Great job wrecking your own shopping portals, mobile and desktop.