Sam's Club Shopping & Delivery

500 source reviews · 100% labelled · 16.8% with a specific topic

3.8

of 5, across 500 reviews

Corpus profile, not the current store rating

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★★★★★negative experience without a specific reason· unspecific
RIDICULOUS!. I’m limited in activities now, and a deliver order seemed like the perfect solution, however you can’t use an EBT card for delivery orders. They say it’s so EBT purchases can be verified on store, but it’s totally clear on the website as to what products are available through EBT. Total BS.
★★★★★negative experience without a specific reason· unspecific
Not impressed. I’m really not impressed. I would have thought that you would be able to order the same stuff that is available IN THE STORES!!!! This alone is very disappointing!!!
★★★★★negative experience without a specific reason· unspecific
No morning spots. Not enough spots in the morning, you would think they are full, but you drive to the back and there are few cars picking up.
★★★★★negative experience without a specific reason· unspecific
Two orders are cancelled without reason . Called customer care they have no idea what is going on.. Very frustrating
★★★★★negative experience without a specific reason· unspecific
Unable to use Gift Card. Why was t I allowed to do so
★★★★★negative experience without a specific reason· unspecific
DOESNT WORK. nothing is the app works and it thinks I’m two hours away from my town
★★★★★negative experience without a specific reason· unspecific
The worst. I order from Amazon, Etsy, Costco, target, etc., and this is the worst checkout app I have encountered. The app keeps trying to change items and conditions I have ordered, and then sends me into never ending loops of going back to check my items and not letting me proceed. Then, if I do unselect items or conditions, it still sends me back into never ending loops .
★★★★★negative experience without a specific reason· unspecific
Horrible app. Maybe the worst app I’ve ever used. Constantly freezes and restarts. Not user friendly at all.
★★★★★subscription and paid restrictions
Great idea but broken. I can’t get my club card to show up on the app no matter what I do. At least the scan n go still works, which is the reason that I have a membership.
★★★★★negative experience without a specific reason· unspecific
Canceled online ordered. Twice they’ve canceled my online order
★★★★★subscription and paid restrictions
The App Is Awful. After navigating Sam’s Club store with three young children and using scan and go, I got to the front and tried to check out and the app didn’t let me check out. I checked and everything was correct, there was enough money in my account to cover the charge. I thought maybe that my bank had flagged the purchase since it was my first time shopping at Sam’s. Nope. I asked the sales associate who was very nice, but had no idea what was going on. At this point, my phone, which was at 50% before I got into the store, was now at 1%, because there was no service in the store and searching for signal to use the scan and go had depleted my charge almost the whole way in an hour. I had to have my husband come from home with his phone to help me figure out how to pay. We finally got the app to move the cart to the checkout register and then realized that we couldn’t tap and pay. At least with Walmart, you can pay through the app…not at Sam’s. We had left our physical card at home. We found another associate to try to get help one more time and after hearing our story she said, “yeah this happens to a lot of people with the app. Sorry, but I can’t help you.” So now after another 45 mins, we had to leave without our groceries. This morning I tried to re-order groceries through the app and again I couldn’t pay! I had to delete the card from the app and re-enter all of the same information and then it finally worked. The whole reason I got a Sam’s membership was so that I could do scan and go and free order pickup from the store. I’m so frustrated! I will likely still remain a Costco customer. PLEASE FIX YOUR APP. And for heaven’s sake, get tap to pay at both Walmart & Sam’s! You’re the only place that doesn’t have it and it’s so incredibly inconvenient and annoying!
★★★★★subscription and paid restrictions
Ruined the cafe. I have never seen a service so hell bent on not servicing their paying customers. I can’t order a pizza unless I’m in range of the location (super convenient), and now because there’s no line, everyone crowds around the register area with their carts and completely blocks anyone whose pizza is actually done. I will not be renewing my membership and I think this is an embarrassing transparent attempt to prevent PAYING CUSTOMERS from getting value from your store.
★★★★★negative experience without a specific reason· unspecific
Works sometimes. Sometimes it ask for the parking spot number that you’re in and sometimes it doesn’t. Walmart used to be top notch and technology, and they have slipped way below what they used to be. Sitting in the hot sun in Arizona waiting for the app to connect and work is not appreciated.
★★★★★negative experience without a specific reason· unspecific
Cake pickup misleading. I planned on ordering 60 cupcakes for my daughter’s graduation party. Site says if you order by 2pm then they will be ready the next day. So I waited a few days to order since I had plenty of time. But today when I went to order once you go to checkout it wants you to select a pickup time and closest one is 3 days away and during her party. Even though the screen before still says the cupcakes can be picked up next day until you go to check out screen. Have to go somewhere else now.
★★★★★negative experience without a specific reason· unspecific
Not easy to use. This app is always problematic. I avoid it when I can.
★★★★★negative experience without a specific reason· unspecific
The continue button suddenly doesn’t work. Whatever update they did, my phone gets stuck on introductory phase. I’ve deleted and reinstalled, nothing. Fix the app.
★★★★★negative experience without a specific reason· unspecific
Delivery. Delivery fee is too expensive for members
★★★★★negative experience without a specific reason· unspecific
Cake orders are not always available. It sucks that the cakes need to be ordered so far in advance and that also there is a very small window to pickup. Too strict!
★★★★★negative experience without a specific reason· unspecific
Push notifications. I’m not sure how an app from a company this large has gotten away with breaking the IOS rules by sending push notifications for promotions without the users opting in. Directly breaking guidelines 4.5.4. There are no options within the app to turn off push notifications for promotions. Yet they send promotion notifications all the time that you cannot turn off. Only email marketing can be turned off.
★★★★★negative experience without a specific reason· unspecific
Shipping should be free. Delivery and shipping should be free this day in age. They wanted almost $30 to ship 2 pairs of shorts.
★★★★★subscription and paid restrictions
Scan & Go is stealing from you. Digital purchases. It's only a few pennies, but the scanning go function does not charge the right amount. I have caught it almost every single time trying to charge me four cents higher than what the total is. And the only reason I have it is because I have multiple cards on my account set for certain balances. Digital purchases do not arrive. Forced to cancel order.
★★★★★subscription and paid restrictions
Bakery. The app says that we could pay for bakery items with Ebt as long as it is pick up however that is not the case.
★★★★★negative experience without a specific reason· unspecific
Curbside reservations. Multiple times today I’ve chosen a pickup time and the message is “we’ll hold your reservation until xyz time” then I go to check out ahead of the timeframe I’m given and I get a message that my reservation expired and to choose new, later slot. This is unacceptable
★★★★★negative experience without a specific reason· unspecific
Problems Ordering. My curb side pick orders keep getting cancelled. This has been going on for about a month and Sam’s club either can’t or won’t give me an answer as to why. Much less fix the problem. When I ask I’m always told we’ll look into and someone will contact you. But I have heard NOTHING.
★★★★★negative experience without a specific reason· unspecific
New app update is bad. New update logged me out and now I can’t log back into my account. I can’t even try to sign in because the button doesn’t work.
★★★★★crashes, freezes and errors
Unable to login. Can’t even login and keep getting an error message
★★★★★subscription and paid restrictions
$8 charge for not spend enough is crazy. I shouldn’t have to spend $50 to get shipping. I pretty much had to give yall $8 for free no wonder people are dropping their memberships
★★★★★negative experience without a specific reason· unspecific
Payments. Put the same payments says info is wrong as if im not staring at my card on hand trash app
★★★★★negative experience without a specific reason· unspecific
Worst!!!. Ever since the knew updating app it’s impossible to sign in
★★★★★negative experience without a specific reason· unspecific
Tracking. Why in the world is this app a half a gigabyte????? Unbelievable