Nordstrom

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1. ★★★★★login, signup and account access

   Cannot sign in. My phone will not let me sign in today, cannot ship!!

2. ★★★★★negative experience without a specific reason· unspecific

   Ron. Failed to deliver my package on June 18th

3. ★★★★★slow performance and long loading times

   Inconsistent and full of excuses. Slow inconsistent deliveries… always an excuse when reaching out to customer service. Tried ship to store and received a message the delivery delayed. Nordstrom used to be the pinnacle of customer service… I receive better service from discount stores.

4. ★★★★★negative experience without a specific reason· unspecific

   Worthless. I downloaded the app and decided to delete it since it is not intuitive. I just wanted to see my balance but could not find where to get it. You shouldn’t have to search for your balance or credit available!!!! I’m deleting the worthless app. Someone needs to fire the UX developer!!!

5. ★★★★★negative experience without a specific reason· unspecific

   Sent an empty package. The worst experince ever , i have ordered from them twice , the first order arrived without any issue , but second package was completely empty , and when i contacted the customer service they refused to resolve the issue and denied my claim without proper investigation Very disappointing

6. ★★★★★slow performance and long loading times

   AI features suck. Ai search engine is slow and errors every time. Reverse it back.

7. ★★★★★negative experience without a specific reason· unspecific

   App freezes. The app frequently freezes when you’re on a product page and try to swipe left to go back to the previous page.

8. ★★★★★crashes, freezes and errors

   Nothing is working. App is completely glitching & not working

9. ★★★★★negative experience without a specific reason· unspecific

   Terrible Customer Service. Keeps sending used items that need to be cleaned before you give as a gift but charging $630 per item. Ridiculous!

10. ★★★★★negative experience without a specific reason· unspecific

    App is difficult to navigate. Poor app not user friendly

11. ★★★★★negative experience without a specific reason· unspecific

    Overwhelmed. The help goofed up now my nieces shoes may be late it’s going to ruin her outfit. If I picked her shoes up at the mall, why wouldn’t I want the correct pair to be picked up at the mall I’m so mad he ruined my nieces outfit the shoes will be late

12. ★★★★★negative experience without a specific reason· unspecific

    Not their credit card. This app does not allow you access to your Nordstrom credit card. Useless for what I wanted it for

13. ★★★★★negative experience without a specific reason· unspecific

    Mail lost my order. Nordstrom and the us mail lost my order. Nordstrom says they are not responsible and the mail system sucks and I can’t even enter a claim. Out $75 dollars and an item of clothing that I can’t buy locally. Not a happy camper. I have been a Nordstrom customer for 12 years and always raved about their customer service. Not anymore!!

14. ★★★★★negative experience without a specific reason· unspecific

    AI Generated Outfits. The AI generated outfits are genuinely terrible. Take a look at any one of their “creations” and you’ll see what I mean. I miss the Nordstrom Stylists, which is ironic that their work is not cutout yet still a service as far as I know, which you would think they want to promote…..

15. ★★★★★negative experience without a specific reason· unspecific

    Cancelled Orders. If you want constant cancelled orders, this is your app

16. ★★★★★negative experience without a specific reason· unspecific

    Useless annoying notifications. App fails to enable customers to select basic categories of interest for notifications. Those categories should be Men, Women, Children, Home. Half the notifications were for women’s clothing, and if you look my Nordstrom Card usage for the past 17 years you’d see I never buy any.

17. ★★★★★a needed feature is missing

    Horrible costumerservice. Shoe department needs a better training on how treat customers Horrible service and very poor management, sales associates are very rude and confrontational.

18. ★★★★★negative experience without a specific reason· unspecific

    Bradford Edgar. Awful app. Waste of time. I will call in later this week. What a joke.

19. ★★★★★negative experience without a specific reason· unspecific

    Need more women’s flats in smaller sizes. I’ve been looking for women’s flats size 4-4.5 for the last few months and there’s few options and the sizes are not true to size. 4.5 always runs big more like 5-5.5

20. ★★★★★negative experience without a specific reason· unspecific

    Don’t order GC. If your order isn’t processed, you will never reach customer service!

21. ★★★★★negative experience without a specific reason· unspecific

    They will rip u off. Nordstrom’s is a complete rip off , they will ruin your credit and then say they’d nothing they can do . Better off not dealing anything to do with their credit line , I promise there going to severely Screw you . Their company is crooked. Their computer system does not operate how it should and does not accept payments on time. Do yourself a favor go with any other companies but them

22. ★★★★★a needed feature is missing

    Can’t click on products from push notification. I wish there was a way to report bugs, but this is where I was directed by the chat agent. I just got a push notification this morning, I click on it, I get to the cute dresses, but I can’t select any of the products. Something is wrong. I’m on an iPhone 15 plus. I’m a digital marketer and would want to know if something was wrong. I also shared yesterday I try clicking from IG and get the same issue. Hope this helps.

23. ★★★★★negative experience without a specific reason· unspecific

    Sale prices. Could be better sale prices for members

24. ★★★★★negative experience without a specific reason· unspecific

    Suggest testing app updates before launch. The app frequently crashes and they update it fr too often trying new things that are process inefficient.

25. ★★★★★crashes, freezes and errors

    Not working. It won’t allow me to add items to my cart. Seems bad for business.

26. ★★★★★subscription and paid restrictions

    Worst e-commerce shopping experience. Paying will Apple Pay will overwrite the delivery address directly inputted in the checkout workflow. Orders aren’t cancellable, even within a few minutes after purchase. AI customer service over the phone is literally a waste of time and incapable of helping me make changes to the delivery address. Among the worst online / mobile app shopping experiences I’ve ever had.

27. ★★★★★subscription and paid restrictions

    Don’t understand why Nordstrom card wont work. I always love Nordstrom. I’ve been shopping here for years. Today I tried to make a purchase, but wasn’t really understanding why my Nordstrom card would not work. And there was no option for me to chat or ask about it. I went ahead and made the purchase with another form of payment, but I think what’s disappointing to me is that I didn’t have the option to ask questions about why I was having a problem.

28. ★★★★★inaccurate results and incorrect data

    Fix your shipping and invetory. I just spent over $6,600 on the Nordstrom app and the experience has been completely unacceptable. Multiple items that were clearly marked for delivery by Friday are now delayed until Tuesday, and who knows how many times it will be delayed again. Such a breakdown and let down in basic service expectations. Their inventory system is clearly unreliable. I purchased an item, received confirmation, and then two days later was told it was “sold out” and my order was canceled. That should never happen in a modern e-commerce platform. For a company at this level, there is no excuse for inaccurate inventory and missed delivery commitments. Competitors like Amazon and Revolve have already set the standard for real-time inventory and reliable fulfillment. Nordstrom seriously needs to fix their backend systems. This experience has completely eroded my trust in ordering through the app.

29. ★★★★★subscription and paid restrictions

    Horrible!. They make it absolutely impossible to make a payment w/out your card. I’m glad I closed this account.

30. ★★★★★negative experience without a specific reason· unspecific

    Very bad delivery. This is crazy shipping very well