Eight Sleep

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1. ★★★★★inaccurate results and incorrect data

   Glitchy app. app constantly glitches and provides inaccurate sleep data. many features that sound great don’t actually work when you try to use them

2. ★★★★★subscription and paid restrictions

   Great Product, Terrible App. We love the product itself. This app is terrible with constant nonsensical assessments of your sleep. Every night it’s rem was up or down deep sleep was up or down, try a wind down routine, hey you worked out in the evening (yes, every day). Apple’s sleep score is far more accurate and less noisy. I am still waiting for the AI aspect of all this. Where is the assessment of how all the micro temp changes improved or worsened my sleep? Where is the evidence that the mandatory subscription actually learns anything meaningful about how *this product* is helping me sleep. I know when I went to bed, when I went to the gym.

3. ★★★★★subscription and paid restrictions

   Money Grab - stay away from. I’ve been an Eight Sleep customer for nearly three years and have been extremely disappointed by the company’s recent handling of Autopilot. We purchased our Pod cover with the understanding that Autopilot was included, and we’ve used that feature for years. Without any warning, communication, or customer-friendly transition, we suddenly lost access to a feature that had become a core part of the product we paid thousands of dollars for. What makes this even worse is the customer support experience. Despite repeatedly explaining that we have never separately paid for Autopilot because it was included with our purchase, support has provided canned responses that completely miss the point. It feels like nobody is actually reading or understanding customer concerns. The hardware itself may be good, but locking previously included features behind an ongoing subscription and then providing unhelpful customer service is not how loyal customers should be treated. We are actively researching competitors and will not be spending another penny with Eight Sleep. Losing customer trust over a subscription policy and poor communication is entirely avoidable, yet that’s exactly what has happened here.

4. ★★★★★negative experience without a specific reason· unspecific

   Computer system, app, instructions, and customer service all stink. I got my Eight Sleep yesterday was super excited and then struggled for four hours yesterday trying to get it set up but following the instructions did not get a success. I’m clearly not the only person who is struggling with these issues because you can find notes all over the Internet. Customer service was nonexistent and still is today. This is ridiculous for $4000 purchase.

5. ★★★★★negative experience without a specific reason· unspecific

   Not environmentally conscious. We had one version and quickly upgraded to the POD 5 w blanket. While we mostly like it, it is so foul that we have this huge mattress cover that we cannot even sell because eight sleep doesn’t sell their base units individually!!! what are we supposed to do w this heavy thing?? Also the black cover for these $8k blankets are cheap polyester and pill up excessively. You’d think they could use silk or other high quality material. And the app sucks- it never gets sleep time accurate and I’m always answering the little questions hoping it improves. ALSO when editing a sleep session, it won’t save because it says out of bed time must be five minutes into the future?! WTH?! So I can never save my true time bc it doesn’t even let me input a FUTURE time! I’m typically just trying to edit the time I fell asleep.

6. ★★★★★negative experience without a specific reason· unspecific

   Mattress is great, app sucks. The app was fine at the beginning, but they did an update and since then the app sucks real bad. The bed is linked to a primary account, and the secondary account is not saved and keeps switching off and is really dumb.

7. ★★★★★negative experience without a specific reason· unspecific

   Poor App design Weak Customer Service. Buyer beware. The App is full of bugs and will drive you nuts because the App does not refresh itself so you have to wait up to 8-10 seconds for it to refresh with your current data and bed settings. Customer service and tech support is worthless. No returns emails or phone calls, you’ll have to continuously follow up to find out that someone else is supposedly working on your issue but it seems your issue just keeps being passed around with no resolution. Buyer beware.

8. ★★★★★subscription and paid restrictions

   Terrible company. Do not get locked in! There are plenty of good competing products. If you don’t pay eight sleep the insane fees for their useless subscription, your $4000 mattress topper is nerfed. They make it extremely hard just to turn it on every night and even literally disable the physical buttons on the topper itself.

9. ★★★★★negative experience without a specific reason· unspecific

   Mattress great app sucks. No Face ID? Device supposed to help me sleep I have to remember some password in the middle of the night get real people.

10. ★★★★★subscription and paid restrictions

    Ripoff. $200 per year for an app subscription is insane. The pod should just work without this. Really unethical business practices. I actively discourage everyone I know from this product because of the need for this ongoing subscription.

11. ★★★★★subscription and paid restrictions

    Save your cash. The bed doesn’t turn itself off when I dismiss the alarm. It just runs for hours. This is with the premium subscription. This is just the most egregious of litany of issues that plague this thing.

12. ★★★★★subscription and paid restrictions

    No soundscape. I just got pod 5 and in my app there is absolutely nothing for the soundscape and that was one of the reasons I bought this .. I don't like that it doesn't show you what temperature you have it on it's just a -10 or + 10 or somewhere in-between.. I'm still on the fence if this was worth the cost and it's a continued cost every year $400 for the app .. and my app doesn't even have available the advertised highlights. I'm not sure if the temp really gets to 55, I had the dock pro chill pad and I always had it on the lowest and this doesn't feel as cold as the dock pro did..dock pro was so cold sheets sometimes felt wet .. and eight sleep definitely not.. we'll see if I change my mind about this but I doubt it especially if I can't get advertised features.. I'll give it a few more days and if nothing changes I will be returning.. and I don't think the sleep is accurate.. my husband and I did not sleep over 11 hours that's for sure

13. ★★★★★subscription and paid restrictions

    Most innovative mattress. Of all the features they've innovated, the most novel is the concept of giving you a monthly subscription to use your own mattress. Truly incredible.

14. ★★★★★negative experience without a specific reason· unspecific

    Useless app. This app is useless. Not user friendly and has so many issues.

15. ★★★★★support does not respond or resolve the issue

    New Pod 5 & Customer Service. I received my new Pod 5 yesterday brand new. Did not work out of the box. Did not cool the bed @ -8, fans continually running even when the Pod is off in the app, don’t add water in the tank per app. The app keeps spinning. Spent 40 minutes with CS & 50 minutes with their online AI. CUSTOMER SERVICE IS TERRIBLE. Instead of them replacing the Pod which I just got yesterday b/c both of the tech said it’s a problem. I’m waiting for them to send me a email from their troubleshooting department. That’s what the 2 tech did. So I have unplugged the unit b/c the fans are continuing to run even when the unit is off. I can’t recommend 8 sleep. If a customer is being treated like this within their 30 day return. I can’t imagine how CS is outside of the 30 days return. I may have gotten a bad unit, but that has nothing to do with customer service provided..

16. ★★★★★negative experience without a specific reason· unspecific

    Great product, terrible app. The eight sleep machine and mattress pad are a godsend; the app is awful. It’s cluttered and difficult to navigate, gets updated with fresh new bugs every couple of weeks, and is generally one of the clunkier apps on my phone. Please, Eight Sleep, simplify your app and make it intuitive, especially for multiple users.

17. ★★★★★negative experience without a specific reason· unspecific

    Used to be Great. This app used to work great when it first came out. They got all fancy with a bunch of features and now the basics don’t work. It tells me I fell asleep hours before I actually do, I’m not even in bed at that time. My wife’s side of the bed is constantly over heating her and she always has to turn it down in the middle of the night. Instead of this product making me sleep better, I am always worried of the thing is gonna work right. Now I’m anxious before bed. I really wish they would concentrate on the basic functions working instead of hot flash mode and pregnancy mode. I regret my purchase for sure and it’s hard to recommend this product to others. Especially when you tell the developers the problems you’re having and nothing gets done about it. Not recommended

18. ★★★★★negative experience without a specific reason· unspecific

    No durability. Expensive product. Machine became loud after a couple of months. After 2 years the mattress also started leaking. They offered no compensation for this (only offer was for me to pay $1.6K to upgrade to their 2nd newest version of their model) and overall a very poor experience. When the product worked it was good - but I found it completely unacceptable that a product this expensive doesn't have durability beyond 2 years.

19. ★★★★★negative experience without a specific reason· unspecific

    Stop asking for my phone number. I don’t want your stupid “text me a sleep report” feature. It’s so unbelievably stupid. Honestly I wish I didn’t have to use the app at all, but it would be a lot less annoying if it didn’t keep asking me to give you data addicted freaks my phone number which I’m sure you’ll sell to data brokers immediately.

20. ★★★★★negative experience without a specific reason· unspecific

    New version, still hot garbage. Please get rid of the AI slop and just let us easily control the Pod. Add landscape mode for iPad. Stop adding stuff no one cares about.

21. ★★★★★subscription and paid restrictions

    Prepare for an eventual leak. I owned the Eight Sleep for 3 years and 1 month and my wife and I loved it … until it leaked. The bottom third of our mattress was soaked as a result. It took three days of multiple fans blowing nonstop to mostly dry the mattress. The standard warranty on the Eight Sleep is only 2 years. When I contacted Eight Sleep about the leak, they offered to sell me a pod 4 for a discount. I asked them to provide me the 5 year extended warranty for the new unit as an offer of good will for a 3 year customer since I unfortunately dealt with a post warranty leak. But they refused. They said I could buy the extended warranty on the new pod (on top of buying the replacement pod) if I wanted it. The extended warranty is not inexpensive. This tells me they are not confident their product will last 5 years and want the revenue to cover their likely future replacement cost. As a result, they lost a customer. I’ve moved on to another bed temperature control product that I love and doesn’t have a chance to leak.

22. ★★★★★an update broke a familiar workflow

    Absolutely abysmal and pointless update. My husband and I used to rave about 8 sleep. Now we’ve stopped recommending it. The latest update has made the unit almost unusable. The data we used to receive seemed very accurate and was helpful. Now when setting up at night the unit says it’s been running all day and asks us both if we want to end our sleep sessions. It seems like everything is normal but in the morning there is no data and it tells us we have been away. Based on other recent reviews no one appreciates this recent change or the last one for that matter. It seems as if 8 sleep finally fixed all the issues with the last update and really missed seeing all the one star reviews.

23. ★★★★★subscription and paid restrictions

    Was great now useless. This was amazing for a year until most recent update took away alarm and any presets. What’s the point of paying thousands of dollars for a system that just turns into a parasite that makes you pay $200/year to use. Would not recommend to anyone wanting to purchase now.

24. ★★★★★subscription and paid restrictions

    Can’t set default temp without subscription???. No autopilot here, and every night I turn my pod on I have to turn it down 6 degrees. This must be an oversight by the engineering team… surely this isn’t on purpose?

25. ★★★★★negative experience without a specific reason· unspecific

    Bad update. I’ve been a long time user, but since the latest update they’ve decided to randomly roast me in the middle of the night no matter what I do. The bed is set to -2 and it’s currently 4am, reporting +3 and getting hotter. This needs to stop

26. ★★★★★negative experience without a specific reason· unspecific

    AI Slop Fest. Your product helps me sleep. It makes my bed cooler. Your AI slop summary regurgitates an enormous amount of slop for no benefit. It’s annoying looking at that first thing in the morning.

27. ★★★★★negative experience without a specific reason· unspecific

    New app UI hides too much data. The previous version of the app had a really nice summary page that showed a nice summary of your sleep data in one place, the newest version only shows you the temperature and alarm clock settings on the main page and requires you to click in to a bunch of submenus to see how you slept. While the new app is quite pretty, it’s less functional than the one it replaced. Update: April 2026 - now the main page does not show any of these things until you scroll down, moving the main functionality even further away from the main screen

28. ★★★★★inaccurate results and incorrect data

    Latest Update; Fail. This latest “update” looks to be a big step backwards. Tracking is now very inaccurate.

29. ★★★★★negative experience without a specific reason· unspecific

    New cover now new hub=0. Had no control of cover. 8sleep decided the problem was the cover. Got a new one. Still could not control cover. Did not pass thermal test , so 8sleep sent a hub. Seems that App does not sync with info shown while trouble-shooting. One says online, app says offline. Had to unplug all day and tried again each step of trouble shooting & finally got wifi connected! Yeah! But NO. App says offline! So Deleted app & reinstalled, still same. Wait another day or two to hear back from 8sleep. Disappointing since we have 8sleep on 3 beds!

30. ★★★★★negative experience without a specific reason· unspecific

    Removing features. No longer able to quickly set one side/partner to away. Stop removing features!!