Fidelity Investments

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1. ★★★★★negative experience without a specific reason· unspecific

   All information is gone!. The latest "update" removes all information from your positions! Completely worthless now & have to use the website to get actual information.

2. ★★★★★negative experience without a specific reason· unspecific

   Glitching. Keeps making me sign in multiple times before fully opening. Annoying!

3. ★★★★★negative experience without a specific reason· unspecific

   Worst finance. The worst finance for log in and Custemer service

4. ★★★★★subscription and paid restrictions

   Unreliable. Bad design.. The Fidelity app is frequently in a semi broken state. Sometimes it can’t accurately show current cash totals. Today it shows stock I own, but all of the position data and cost basis data are not rendering. Also, the design outdated, buying and selling screens or tedious, and they should just copy the Robinhood design.

5. ★★★★★subscription and paid restrictions

   Meh. Fidelity management services is pretty much what you would expect - same thing as every other retirement management service. They ‘have the best proprietary’ algorithms, blah blah. The buy the same stocks as every other MOMO supporter and they are most definitely NOT interested in anyone else’s ideas/methods!! They do not hedge with equities; somehow hedging with stocks/ETFs/etc is ‘trying to time the market’ (but they probably hold Gold.) Anywho, if you want someone to charge you a fee to buy and hold index funds, Fidelity is for you! Party with Fidelity like it’s 1999!

6. ★★★★★negative experience without a specific reason· unspecific

   WHY DID THE UI CHANGE. What UX Designer or PM push for this new update? My portfolio positions on mobile is so awful, bring back the horizontal scrolling TABLE!! Way too much text squeezed into a mobile screen. In some cases it’s okay to scroll horizontally and this is that case!

7. ★★★★★negative experience without a specific reason· unspecific

   Release notes. Just put the release notes in the release notes section of the app, it's not that hard and nobody wants to go to open your app and dig to find out what the new changes are. I just want to quickly read them here and then move on. Your app gets a rating of zero in my book if you can't post a simple list of changes here.

8. ★★★★★negative experience without a specific reason· unspecific

   Awful App. I’ve tried for years to help them. They don’t listen. Terrible App in so many ways.

9. ★★★★★negative experience without a specific reason· unspecific

   Stock Watch list is limited. The stock watchlist does not take more than 50 names The stock watch list cannot show or sort on the ADX, Stochastic or RSI or other values. There is no way to leave notes on the purchased security or the stock. The best thing is how the options table looks and works.

10. ★★★★★negative experience without a specific reason· unspecific

    Don’t recommend. Sucks so bad that it won’t let me transfer money to even start. No matter how many routing and account numbers I have. Nothing will work. Trash experience.

11. ★★★★★slow performance and long loading times

    Many upgrades recently, still clunky and primitive. Several screens/views still do not update in real time. Quick trades are impossible because the response time of the app is slow. On top of this, they “force sell” options positions that are in close to expiry even before I can sell them- this should be illegal, but they do it anyway.

12. ★★★★★negative experience without a specific reason· unspecific

    Direct deposit doest work. They cancel my visa now I’m in Ecuador and can’t use my money because the cancel my card no notice Orr nothing of what’s going on I’m moving my money to Shwab

13. ★★★★★account bans or deletion without explanation

    Can’t link bank account. I’ve attempted several times to link my bank account. Twice it says it was done successfully but it did not connect.

14. ★★★★★an update broke a familiar workflow

    Going to the dogs. Even newer update: the same garbage gets worse. Now portfolio view shows nothing the the Symbols. Absolute garage. And why does the Fidelity Board not fire their CIO? Newer update. Still does not go active on a portfolio item with a tap or many taps. The app is a kludge and the app is an eye-sore to just look at. Update: with current app update is still junk. Now tapping on stocks do not open the trade app commonly. Want to place that order fast? Forget it. The app also will log you out while you’re working in it. The Activity feature on accounts only displays 30 days of records. Might as well turn off the notifications. The app icon will show a dozen notifications; go into the app and find none or one. The dividend issuance flag no longer actually displays any dividend issue notifications. —- This use to be a great app. It did what one needed and worked perfectly. Now this app is release over and over with new bugs, old bugs not fixed and full of all the stuff one would expect to be found at the website turning the app into a wonky cludge. Fidelity must do not QA on this software as the bugs are so odvious I can only conclude the programmers just dump this on the clients. In response to developers: if it continues….? I have talked with Fidelity extensively several times; the app gets worse

15. ★★★★★negative experience without a specific reason· unspecific

    Unstable. The app is unstable. The limited search for only 3 symbols that is now compounded for the first time by the symbols disappearing when the app is shut down and restarted can only be termed embarrassing for Fidelity. Often securities appear within the symbol search box that were not searched for. The streaming of total account value does not update most often than not unless the app is shut down first. These are examples. It’s difficult to believe that this just another new update in a long line of failures. 6.30.26

16. ★★★★★slow performance and long loading times

    Sluggish ui. Sluggish ui. Ux not at par with others like poweretrade thinkswim etx

17. ★★★★★negative experience without a specific reason· unspecific

    Resetting password. The process is a huge pain, trying to reset net benefits passwords, three times still doesn’t connect!!!!!

18. ★★★★★crashes, freezes and errors

    New display and fixed income is TERRIBLE. I have used the website for over one year now and it was perfectly fine. All of a sudden I turned it on the other day and they absolutely destroyed it. I can’t find anything. I am not a dumb person I have tons of degrees. They took a perfectly good website and destroyed it. I am extremely upset. This is enough to make me transfer my large account right out of Fidelity. It’s absolutely horrible. They need to return it to the way it was if it’s not broken don’t fix it. Certainly don’t break it.

19. ★★★★★negative experience without a specific reason· unspecific

    Poor mans covered call doesn’t work properly. I get an error while STO on a recent closure of BTC order

20. ★★★★★negative experience without a specific reason· unspecific

    Fix the mobile app refresh issues!. The app was great a couple of years ago. It pretty much sucks now. The all account info never refreshes properly. The grid view has changed to a tiered logic with the ticket symbol as the top tier. This is a very poor view when you are viewing an account with 100 plus stocks. The app also has issues with signing on. Where is the QA. The releases the past couple of years turned a great app to a huge source of frustration. It is making me consider moving to Schwab.

21. ★★★★★negative experience without a specific reason· unspecific

    sucks. new app design is terrible. also when it tell to sell my shares of a stock it won’t let me

22. ★★★★★account bans or deletion without explanation

    App Force Closes. I was super excited to open a Roth IRA through Fidelity, but every time I try to fund the account from my bank account, the app glitches and then force closed. I’ve tried multiple times and it keeps happening. I will probably go with Vanguard or Schwab if it doesn’t work in the next day or two. Super disappointing.

23. ★★★★★negative experience without a specific reason· unspecific

    Hate new format. Too hard to use. I like the last one much better.

24. ★★★★★account bans or deletion without explanation

    Poor user experience. There’s one reason I am not investing money with fidelity. Purely because there were ongoing issues trying to link my bank account. I tried on multiple different days to link my account. All different ways, and once seeming like it’s almost there it says it cannot link account, no reason as to why. Also why would it (assuming it works for some people) take multiple days to transfer funds? You’re one of the larger investment banks, and you’re severely behind with your tech? Catch up, I’m investing elsewhere.

25. ★★★★★negative experience without a specific reason· unspecific

    Not impressed. Very disappointed, trying to change my password send you a approval code and then just opened your account. You don’t get to rename your password. Also, you have to shut off your phone and restart it in order to get back to the start page. It’s ridiculous.

26. ★★★★★negative experience without a specific reason· unspecific

    Reps customer service. When calling Fidelity reps are not well informed of customers up-to-date information and finance needs definitely customer is not number one as it should be

27. ★★★★★negative experience without a specific reason· unspecific

    Not user-friendly. It’s not easy to use like Robinhood. Too many buttons to click before you can get what you need.

28. ★★★★★negative experience without a specific reason· unspecific

    More poor. Opened an account with 27.5K, just to see what it does. Two weeks in and I’m down $200. Please call me to resolve whatever we need to fix. Thanks

29. ★★★★★negative experience without a specific reason· unspecific

    Bad update. New ‘positions’ view is not as good as the previous one. Please let the user select if they want to revert back to the old view.

30. ★★★★★an update broke a familiar workflow

    Every update is worse than the last. So hard on the eyes, worst app of the 5 brokers I use