Brussels Airlines

34 source reviews · 100% labelled · 32.4% with a specific topic

2.2

of 5, across 34 reviews

Corpus profile, not the current store rating

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

Mostly praised

Mostly criticised

Unspecific

All reviews 34

loading the rest of the reviews

★★★★★negative experience without a specific reason· unspecific
Please fix the app!. App crashes everytime I open. Updated app and still crashes.
★★★★★crashes, freezes and errors
Buggy. App is useless and slow, constantly buggy and will throw you in circles. Makes it impossible to check-in or modify your flight
★★★★★a needed feature is missing
No way to log in. I downloaded the app, but the login screen never appears what I run the app, just a blank page. It needs a bit more work before release!
★★★★★crashes, freezes and errors
Buggy and restrictive. Makes you sign in or sign up for a miles and plus account in order to do anything with your reservation. No thanks.
★★★★★negative experience without a specific reason· unspecific
No guest checkin. You have to set up a Travel ID to simply check in for your flight. Why?
★★★★★negative experience without a specific reason· unspecific
Keeps crashing. Very frustrating to try to check in and app keeps crashing. Finally had to go to website. And that has issues too.
★★★★★support does not respond or resolve the issue
Useless. Most worthless airline app I have ever used. It does not allow for online check-in for some reason & the customer service reps are beyond rude & useless. It’s 2025, but apparently online check-in is too difficult for them to figure out
★★★★★negative experience without a specific reason· unspecific
No one answered Live Chat. No one answered the Live chat! I waited from 9:20am until 9:45am. Horrible customer service.
★★★★★subscription and paid restrictions
The change seat at the gate. I paid extra so we can choose our seats and when I got to the gate, we were given new seats…one of the a middle seat. Not good.
★★★★★negative experience without a specific reason· unspecific
No boarding pass. Why check in online if I can’t get a boarding pass
★★★★★negative experience without a specific reason· unspecific
App doesn’t update. No need to use this. We’re currently stuck on the tarmac and due to strikes in France (surprise…) and this app shows our flight on time. No possibility to manage the second leg from the app, so no need to have it.
★★★★★negative experience without a specific reason· unspecific
Can’t get my boarding passes.. What’s the use of an airline app that doesn’t give you access electronic boarding passes. I also couldn’t check in through the app; I had to do it online. The app doesn’t work.
★★★★★negative experience without a specific reason· unspecific
No options. Doesn’t bring other options to chose from if the specified flight is not available
★★★★★negative experience without a specific reason· unspecific
Search function does not work. Apps does not allow me to search my destination location
★★★★★crashes, freezes and errors
👎🏼. Error message every time I try to find my flight.
★★★★★a needed feature is missing
Need for update. Designed for Ipad, it did not work just after download...message received " needs an update" . Update non existing!
★★★★★negative experience without a specific reason· unspecific
Worse service ever. Misinformation and misleading on purpose
★★★★★subscription and paid restrictions
The worst booking app. Hangs all the time and impossible to do a payment with an international credit card. Too many flaws and unreliable, which is not good enough for a booking tool of a national carrier. Easy jet, BA, KLM, Air France, Qatar, Emirates seem to be able to do it, why not brussels airlines?
★★★★★crashes, freezes and errors
Keep getting an error message. At every stage, app throws back an error message: the information you are looking for can’t be found, try again later. And this no matter what I try to do. All the time. Annoying.
★★★★★negative experience without a specific reason· unspecific
Don’t use this app. Tried logging on with the iPhone app. I used my typical username and password, but it didn’t go through after multiple attempts. Consequently my account has been locked. Can’t get on with the regular browser either.
★★★★★negative experience without a specific reason· unspecific
Not finished. Spelling errors within the app... flight time doesn't account for time zones... tells me my BRU-JFK flight is 2hr long... I wish!
★★★★★negative experience without a specific reason· unspecific
Washington Dulles to Brussels. Bought the ticket on Delta, was code share with KLM, who cancelled their flight and put us on Brussels Air , who then outsourced the flight to Eurowings . Not happy with final flight.
★★★★★subscription and paid restrictions
Bof. J’ai pu acheter un billet avec l’application, j’aurais préféré avoir une option Apple Pay mais il n’y a pas. Au moment du payment l’Application a laggué au point que j’ai appuyé sur fermer, mais encore pire j’ai pas pu voir l’achat dans l’application du coup j’ai que cru ce n’était pas passé et j’ai failli racheter un billet. Il manque des choses : liste des achats effectués, enregistrement automatique du profile , privilège programme de fidélité, demande de remboursement ect… vaut mieux aller sur la page web !
★★★★★negative experience without a specific reason· unspecific
Barely any features, hard to use, minimal value. Can’t you simply copy the function of the Lufthansa app since Brussels Airlines is part of Lufthansa Group and Miles&More? This app is barely useful. It’s too difficult to retrieve timetables. The app doesn’t remember My Bookings that have been entered. There are no useful functions aside from check-in and that is too difficult to do as well.
★★★★★mixed experience without a specific reason· unspecific
Boarding passes won’t load. New issue - boarding passes not loading in app even after receiving via email. Please fix.
★★★★★overall positive experience· unspecific
Excellency. This was my second time and can say nothing but keep up with the excellency.
★★★★★overall positive experience· unspecific
Great App. Appreciate the fact that I can have my passport data stored and use when I have to check in. Also love the reminders for check in and flight status. Look forward to having baggage status updates ex Africa
★★★★★overall positive experience· unspecific
5 stars. Great app and great airline!!!
★★★★★overall positive experience· unspecific
Best. The only recent airline that I have taken with no delay. Very kind and helpful Staff.
★★★★★overall positive experience· unspecific
Good ✈️. You’re the best 👌