KLM - Book a flight

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1. ★★★★★cancellations, refunds and booking payments

   Why is this app making so many decisions for me?. I really hate that the KLM app thinks it knows what currency and departure city I want just based on my App Store. I am an American living in Holland and I receive USD prices New York departures

2. ★★★★★cancellations, refunds and booking payments

   No way to rebook in app after canceled flight. I have a flight a full month from now that was canceled. The alternative route KLM rebooked me on automatically does not work for me. It says in my booking that I can rebook on my own using my manage booking link, but that is a loop to the message that my original flight is canceled and does not allow me to rebook. The only option is to contact customer support. Even though I was "connected to a live agent" the only thing that agent did is confirm my flight was changed, then asked what they can do for me. I then explained my problem and suggested an alternative flight. The agent did not even a knowledge my messages and has now ghosted me. Could all be avoided if the app just actually had a rebooking link as promised in all the communication from KLM.

3. ★★★★★app freezes, crashes or won't open

   Horrible ui. This app sucks

4. ★★★★★app freezes, crashes or won't open

   Does not work for reward travel. Searching with points just breaks the app, get a generic sorry message no matter what. Honestly I’m just going to use a different airline

5. ★★★★★check-in and flight status don't work

   Service is bad. Why do your system cancels the flight with even sending a SMS or email about you will only find out when you open the app when you are about to check in? Can even give a flight cancellation certificate so you can get compensated with the travel insurance company? Rating is 0star not 1

6. ★★★★★app freezes, crashes or won't open

   Dumbest app ever created. Fire your coding department. A fifth grader could do a better job.

7. ★★★★★app freezes, crashes or won't open

   Low grade. No idea how this app has such a high rating. Nine of the click options work - zero functionality. Zero stars.

8. ★★★★★check-in and flight status don't work

   Worst airline app. Worst airline app in comparison to others delta finnair ect. Always lagging, failing to show accurate information or to update in a timely manner. Sections of information appear and reappear with every refresh. Always showing error messages, makes it mear impossible to check in or make any changes throug the app.

9. ★★★★★cancellations, refunds and booking payments

   Miserably Wretchedly Horrible App!. This is BY FAR the worst travel app in the history of travel apps. Completely worthless to the consumer. Impossible to add missing flights to my account. Unable to do anything to service my reservation.

10. ★★★★★cancellations, refunds and booking payments

    Terrible support. They canceled the second leg of my flight and rebooked me on a worse itinerary. They offered me a refund instead, but and this is not a joke refused to tell me how much the refund would be for until after I decided to accept the refund. Just a an absolute joke

11. ★★★★★cancellations, refunds and booking payments

    Horrible payments experience. Just as the title says. The app is terrible at along your card information, but their desktop version is even worse. You’d think KLM wound invest in a quality site.

12. ★★★★★verification code and login keep failing

    Can’t even sign up!. Just downloaded the app for our upcoming flight on KLM. Got stuck at the verification code. The app is supposed to send a one-time code to the email address. It never arrived, even after asking to resend multiple times. And no, it was not in the Spam folder either.

13. ★★★★★app freezes, crashes or won't open

    Disappointed. I would have given 5 stars if I could have had my original flight held until my points transferred. But I told I couldn’t extend it another 24hrs I lost that flight. The website is also incredibly glitchy, making it a very frustrating experience.

14. ★★★★★app freezes, crashes or won't open

    No updates on flight delay. No updates on flight delay. Worthless if not accurate.

15. ★★★★★seats get reassigned without warning

    seat selection. impossible to select available seats at bottom half of the screen

16. ★★★★★app freezes, crashes or won't open

    Useless App. I go on this app and I can’t even do anything

17. ★★★★★cancellations, refunds and booking payments

    HORRIBLE HORRIBLE EXPERIENCE. we booked a flight from them. And we show up four hours early and they send us a mail last two hours that they canceled our flight. They don’t refund my money and they always gonna give you guys pain.DO NOT WASTE YOUR MONEY HORRIBLE SERVICE!!!!

18. ★★★★★cancellations, refunds and booking payments

    Charged me more!. I reserved a flight yesterday and paid the $11 to hold the rate for 72 hrs. Today I went to book the flight on the KLM app. The rate I held was $275 - the rate I was charged today was $344. Really?

19. ★★★★★cancellations, refunds and booking payments

    Part of booking cancelled. Part of my ticket shows canceled on the klm app. Tried calling klm customer service for past 2 days and been waiting for almost 2 hours on the phone waiting to talk to someone but no response. Called several times and holding phone for 30 minutes each time i call and still no attendant to receive my call.

20. ★★★★★cancellations, refunds and booking payments

    KLM Customer service is a disaster. In one itinerary, I had a canceled flight and a delayed baggage issue, and I could never get a human being on the phone. The customer service line was actually dead. The AI bots are worthless. I had to call Air France to rebook when my international flight was inexplicably canceled. KLM app said no other flights were available and that I had to contact an agent, but then the phone line was non-functional and the AI bot put me in a queue for an agent to call me but the agent never called me. Totally unacceptable.

21. ★★★★★cancellations, refunds and booking payments

    Terrible customer service. I had to deal with some changes for personal reasons and it has been a nightmare the worst ever probably one of the worst I would say calls and calls and calls. Everybody would give me different answers people answering different countries horrible.

22. ★★★★★seats get reassigned without warning

    Sucks - Forcing Family with Teens to Pay for seats. All focus is making money, forcing family with teens under 12 to buy seats for international flights - this is low

23. ★★★★★other

    Worst airline app I have ever used in my life. Nothing loads. It takes forever for any information to show.

24. ★★★★★app freezes, crashes or won't open

    Non-functional. Horrible app that just doesn’t work.

25. ★★★★★verification code and login keep failing

    Helpful if you never need to log in. If there is a more frustrating user experience, I’d like to see it. The app constantly glitches and will not let you log in. “Wrong PIN”? Ja hoor - you just sent it to me, how is it wrong? Incredibly frustrating to get even basic account functionalities working.

26. ★★★★★cancellations, refunds and booking payments

    I have had the hardest time booking. I have had the worst time trying to book this trip, I lost count of how many things went wrong. I called customer support and while helping me in one area they gave me a price for my flight $400 more than I had just found online. The website, the app and customer service line could all use some help

27. ★★★★★app freezes, crashes or won't open

    Yep. horrible

28. ★★★★★cancellations, refunds and booking payments

    Terrible and rude customer service. I missed my connecting flight from Munich because the Munich airport was a mess. When I went to fly home, I found that KLM cancelled my return flights because I missed my outbound connection. Their customer service totally dismissed and fault of KLM in not notifying me or trying to help me rebook. They actually hung up on me.

29. ★★★★★seats get reassigned without warning

    I thought my seats were all set!!. I remember picking out two seats, a window seat and one next to it and when we got to the airport, we were assigned two seats in the middle. I’m disappointed for such a long flight😞

30. ★★★★★cancellations, refunds and booking payments

    Mixed review. Love the flights. Hate the app. Each of 2 purchases, there has been significant problems with paying with credit card. After numerous attempts, calls, text msgs, use of WhatsApp and now await callback from KLM I used another card twice with what I believe - success!!!