Trip.com: Book Flights, Hotels

What people write about

This app's own themes, not generic labels. Tap a theme to read only its reviews.

loading the rest of the reviews

1. ★★★★★support fails to resolve issues

   售后是垃圾中的垃圾. 酒店信息审核员和售后袁建议重新培训

2. ★★★★★other

   Taiwan doesn’t belong to China. Taiwan is an independent country. The Taiwanese passport allows visa-free entry to significantly more countries. Taiwan has never belonged to China and it never will.

3. ★★★★★refunds get blocked or reduced

   Poor customer service. I am extremely disappointed with my experience with Trip.com. I accidentally booked an AirAsia flight for the wrong year while trying to purchase an urgent flight for my father. I realized the mistake almost immediately and contacted Trip.com within about an hour of making the booking. I was not asking to cancel a trip that I no longer wanted. This was an honest booking error that I reported right away. Despite this, my refund request was denied, and the alternatives offered were unreasonable. What shocked me most was that when I asked about changing the ticket, I was quoted more than 6,335 THB in additional charges to correct a booking that originally cost me around 4,015 THB. Paying more than the value of the original ticket simply to fix an obvious mistake made no sense and felt completely unfair. Throughout the process, customer service provided little meaningful assistance. I spent time explaining the situation and asking for help, but received mostly scripted responses and no practical solution. There seemed to be no willingness to consider the fact that the mistake was reported almost immediately after booking. I understand that companies have policies, but there should be some level of flexibility and common sense when a customer reports an obvious error within an hour of purchase. Instead, I was left with the feeling that customer support was focused on enforcing rules rather than helping customers. This experience has seriously damaged my trust in Trip.com. Based on how my case was handled, I would strongly encourage others to be extremely careful when booking through this platform, because if you make a simple mistake, you may find yourself paying far more than expected with very little support.

4. ★★★★★app bugs and spam notifications

   Spam notifications, Does not respect notification settings. Got notifications for survey/review even after turning them off. And they have been off since the start.

5. ★★★★★other

   Discrimination. Doesn’t allow holders of Chinese passports to purchase event tickets (get this, the event is in CHINA). Being discriminated by Chinese as a Chinese, is irony at its best ,)

6. ★★★★★refunds get blocked or reduced

   trip 预定机票会出现跳票的情况，遇到这类问题处理是以内部流程优先的，而完全不考虑客人的行程，让你等在那，完全不管你. 垃圾 垃圾 垃圾，出现问题只会拖，拖到你自己退票他就认为是你自己的过错

7. ★★★★★app bugs and spam notifications

   Very disappointed. This app sent me to the wrong address 20 miles out of the way in the middle of no where. I have a three year old and this is unacceptable! Anything could happen in this world I at least want to use an app that cares about its customers! Will not use again

8. ★★★★★other

   International flight. Is a bad company

9. ★★★★★app bugs and spam notifications

   App size too large. App is wayyyy too bloated

10. ★★★★★the booking on arrival does not match what was paid for

    Mr Alex tyres Ltd. Avoid-Avoid-avoid I was deceived by trip. Com , the have amazing powers of deception, lost £1900 tickets because they made a mistake on my wife name and they not add my 7 months baby on the ticket,,, unprofessional and not taking responsibility for the mistake they made,,, not recommended at all

11. ★★★★★other

    eSim Packages. I brought a eSim package to be used in China! After paid, it redirected me to trip.com where I cannot find my order! I need the OR code to install the eSim to my iPhone! Trip.com has a bad design and it forces me to purchase airline tickets before releases the eSim information! I am in China and do not need to purchase airline tickets!

12. ★★★★★support fails to resolve issues

    Trip.com. I have been using Trip.com for two years. The prices are ok but the customer service is very poor you will spend hours and your issues never will be solved.

13. ★★★★★support fails to resolve issues

    Terrible service. Terrible service. Based on my experience, I strongly do not recommend using this platform.

14. ★★★★★other

    决定删除. 因为是这是XC公司旗下的，这家公司为利益勾结民间借贷干着高利贷勾当，用尽的人间最低级最下浪最卑鄙最无耻的手段，大家擦亮眼睛，宁愿到前台订房也不给他们制造利润。

15. ★★★★★the booking on arrival does not match what was paid for

    Criminal site and. They are not serious they change my flights twice time the last one 12h before the flight to tell me that The date has changed ! I cancel thr flight and I go to Go voyage I find tickets available of my flight that they have changed 🫣🤯🤯🤯 it’s criminal activity that you have done with me !

16. ★★★★★the booking on arrival does not match what was paid for

    Не пришли мои деньги в отель бронирования. Меня не заселяют в отель говорят что не пришли деньги на их счет. Говорят надо платит им . Верните мои деньги

17. ★★★★★other

    Atef Tabet. It was a rip off to me I paid the fee and couldn’t not use my iPhone ESIM ( iPhone 17 pro) . I have to use my friends iPhone all the time . Ne t trip which is a month from now I WILL NOT USE TEIP APPLICATION. My rating is zero - no star

18. ★★★★★the booking on arrival does not match what was paid for

    Never use this app or site for booking. I booked thru trip.com. Paid the fee. Got a confirmation number. Didn’t matter. Got to the hotel six hours from our home and they had zero record of the booking or confirmation and said that they were not obligated to give me a room based on a third party booking site. I had to pay $400 for another room for the weekend. Have to figure out how to report this to trip.com and get reimbursed the near $300 for the booking that I paid for but really never had. Do NOT ever depend on this site.

19. ★★★★★the booking on arrival does not match what was paid for

    BUY DIRECTLY THROUGH THE AIRLINE INSTEAD. I bought round trip tickets for my girlfriend and I (4 tickets total) from trip.com that indicated 1x personal bag and 1x carry-on was allowed for each of us on the flights and that it was an “economy ticket”. My flight is today and they just gave me my boarding passes which showcase “economy light” on the ticket, which according to the airline policy only allows for 1x personal bag OR 1x carry-on. I tried to complain to their customer service rep but they were no help, saying that economy light was what I purchased. No I purchased economy and it indicated one of each on their app. I know for certain that it did. I wouldn’t have purchased any ticket if it hadn’t allowed for the proper luggage that we needed, what kind of idiot would do that. So now I am out an additional €140 to add luggage on the flights ($163.80). Summary: Their app was misleading (more accurately, they lied) on how much luggage was allowed with the ticket we purchased and they provided us the wrong class of ticket. We had to buy extra baggage allowance. Just book through the airline rather than trying to save a few bucks. Lesson learned and will never use them again.

20. ★★★★★the booking on arrival does not match what was paid for

    机票推送不科学避雷. 同样的日期出发 ， 给我折腾的多中转一次+错失申请休息酒店的机会。避雷

21. ★★★★★refunds get blocked or reduced

    They don’t help. When i finish to use my reservation already booked, I will delete this app Trip.com because I confused with one reservation and they don’t want to help me cancel it 👎🏻👎🏻

22. ★★★★★app bugs and spam notifications

    So bad. Many credit cards display incorrect card number messages, and the team doesn't seem to be able to resolve the issue.

23. ★★★★★the price rises and differs from what was shown

    Обманывают пользователей. Прошу компанию пересмотреть алгоритмы, по которым работает их система ценообразования. На данный момент у меня аккаунт уровня Diamond и для меня билеты дороже, нежели для аккаунтов уровнем ниже! То есть чем больше ты тратишь через данный сервис и чем больше пользуешься, алгоритмы считывают тебя как лояльного клиента, который все равно купит тут. Это обман пользователя!

24. ★★★★★support fails to resolve issues

    Don’t use! It’s the Worst - waiting up all night. I contacted Trip.com more than 24 hours before my flight to get a change request in due to a medical emergency. Now I’ve been waiting up all night because they keep saying that I need to be on standby for the change request call and still nothing has been done and they’re blaming the airline they’re booking the ticket through. Will never go through Trip.com again to book flight flights.

25. ★★★★★refunds get blocked or reduced

    Scammers. Offered a full “worry free cancellation” refund for my round trip flight through Abu Dhabi (due to the recent war situation). Cancelled my cancellation request silently before departure. I repeatedly notified them the flight departure is approaching, please process the refund. It’s been over a month now. No refund processed. Scammed me for 1500 dollars.

26. ★★★★★refunds get blocked or reduced

    Very bad. You giys make a wrong booking for me and i can’t cancel. Don’t use this app!!! 👎🏻

27. ★★★★★app bugs and spam notifications

    AI Button ruins it. The “ask our ai bot anything” button is in a awkward spot? Right on top of the “book now” button and the price. It’s clunky and poorly designed.

28. ★★★★★the booking on arrival does not match what was paid for

    最烂的软件 没有之一. 我把钱支付给trip，trip没给酒店结算导致我被酒店重复收费。一直不处理！垃圾玩意

29. ★★★★★app bugs and spam notifications

    Booking. I had just put in all my information for 5 and as I was putting in my card information refresh and when I did everything was lost and the prices went up.

30. ★★★★★app bugs and spam notifications

    STOP SENDING ME EMAILS. I canceled all the notifications but Trip still keeps sending marketing emails. Standard Chinese company. Annoying.