RIU Hotels & Resorts

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1. ★★★★★inaccurate results and incorrect data

   Anti User Friendly. This is the most difficult app to navigate I’ve ever used. The app is also full of information that’s not accurate. Don’t bother using the chat bot. You DONT get free airport transfers, you can’t call to add a transfer, you can’t book reservations 7 days in advance. I’m probably forgetting some stuff too. I’m hoping when we go it’s more organized and seamless…..

2. ★★★★★negative experience without a specific reason· unspecific

   Killer hotel. This was the worst hotel I ever been in. They let third party people play with your food and plumbing system in their hotel. Don’t do it run and call the police. This is a crooked hotel and people in Jamaica

3. ★★★★★negative experience without a specific reason· unspecific

   Difficult to make restaurant reservations. The app keeps trying to help making reservations to Riu hotels. It is very difficult to make restaurant reservations if you are already at a resort.

4. ★★★★★subscription and paid restrictions

   Not the right room. After month of trying to get refund for diff of our room, nothing… don’t use them

5. ★★★★★negative experience without a specific reason· unspecific

   Pretty bad app. Not sure why but pressing on menu in restaurants only gives Spanish language. Quite useless and makes things more complicated. This is in Jamaica if someone cares.

6. ★★★★★negative experience without a specific reason· unspecific

   Horrible App.. App is horrible works 20% of the time. Be careful when signing with your finger it could just close you out and if you’re lucky you get to enter all the info again 2-3 times. Riu app is useless and shows how incompetent Riu is as a chain. Wish 0 stars was an option. Or even negative stars.

7. ★★★★★crashes, freezes and errors

   Broken. The app is not working at all.

8. ★★★★★accessibility and assistive-technology issues

   Poor design. Popups. Not updated. This app completely misses the point on why have an app. The only reason anybody would download this is to see information for their current hotel that they are staying at. Somehow this app obviates every possible use by, low contrast design, difficult to navigate, out of date and incomplete detail. 0/5

9. ★★★★★negative experience without a specific reason· unspecific

   App. This app seems to never work when you need it the most smh

10. ★★★★★search fails to find what is needed

    Doesn’t work as of November 2025. Unable to search for the hotel I’m staying at and front desk staff said they can’t help me. So I can’t see activities, the map, room service menu etc. I asked front desk for paper brochures and they don’t have any. Pretty annoying.

11. ★★★★★negative experience without a specific reason· unspecific

    Locks Up. App is ok if it works At hotel and just locks up cannot check any information on app and when you do get on entertainment schedule is wrong. just a bad experience

12. ★★★★★negative experience without a specific reason· unspecific

    App doesn’t work on all phones. Ongoing known issue that hasn’t been fixed: the app will not load on many phones. My husband and I both downloaded the app and it will not work in Mexico at the resort. The app worked on my iPhone in the states no problem.

13. ★★★★★crashes, freezes and errors

    Broken & Useless. This app is trash. Connecting to your tv in your hotel doesn’t work. You will be signed out multiple times. Once you log in the app will not remember it. It’s totally unhelpful, slow, and makes your vacation so much worse. Avoid using this app by any means.

14. ★★★★★negative experience without a specific reason· unspecific

    Terrible food options. The food options were HORRIBLE it was 4-6 per restaurant which is not very many especially if you have food allergies such as myself. Do not recommend.

15. ★★★★★a needed feature is missing

    Needs a lot of work. It wants waste your time with promotions rather than proved information. Once you do get into restaurant menus, you can’t get back out. Almost useless app. Better to just go ask at the front desk. Deleting it now.

16. ★★★★★negative experience without a specific reason· unspecific

    Stuck with no way out. Not a readily useful or functinal app. The activities don’t list the locations. There are misspelled words. Stuck with no way out after selecting the Tokio menu. Have to delete and reinstall to return to the main menu. Doesn’t provide a map of the property. Would be better off with a paper book then this app.

17. ★★★★★crashes, freezes and errors

    Can’t checkin online. This app will not allow me to do online checkin. I have been trying for days, and even before I input any information, I’m getting a message that something is wrong with my reservation. I’ve already contacted both my travel agent and the hotel, and my reservation is confirmed. So, there must be some type of bug/glitch with the app. Also, I have uninstalled, and reinstalled the app and the same thing keeps happening.

18. ★★★★★negative experience without a specific reason· unspecific

    Errors. The app never works for me. Continuously getting an "error has occurred in your request. Try again later". I can't even see my booking.

19. ★★★★★negative experience without a specific reason· unspecific

    Keeps freezing. Works after immediate download but we are at the resort Riu Palace Bavaro and on their WiFi and it just keeps freezing on the start screen. Not able to pull up the map or anything to help navigate the resort while here

20. ★★★★★negative experience without a specific reason· unspecific

    Not user friendly app. Constantly asks me to log in. When I view a restaurant menu, I need to force quit the app and re-nav to view another menu. The resort is fantastic, the app hurts to use.

21. ★★★★★negative experience without a specific reason· unspecific

    Glitchy. This app is glitchy and poorly designed. Can’t submit requests, and the restaurant menu interfaces are horrible.

22. ★★★★★negative experience without a specific reason· unspecific

    Impossible to use. It asked me to create 3 different levels of password and I still can’t log in

23. ★★★★★subscription and paid restrictions

    Freezes on opening splash screen. Sweet. I'm sitting in the hotel without any premium services because I can't get any premium stations without your stupid app that won't work. Seriously not happy.

24. ★★★★★negative experience without a specific reason· unspecific

    Ms Helen. I have a real bad situation the customer service was horrible! That’s why we need to hired a real good customer service! The font desk agent was so unprofessional and talk to me so bad because I was question about the internet and why we need to go upfront in order to get the use and password if they can have this in the room We are so disappointed About it

25. ★★★★★negative experience without a specific reason· unspecific

    Problem app. Hello, i can’t see the page my reservation or status.

26. ★★★★★subscription and paid restrictions

    Reservation. Trying to book a reservation through the App. On the payment process the App ask for a document like a drivers license or passport. I do put in the information but it keep saying document not valid. I’m really trying to book a room on the app. Maybe I’m doing something wrong.

27. ★★★★★privacy and excessive permissions

    App nearly useless. Most all the good reviews for this app are for the hotels, which are very nice. But the app is a mess, it is not properly organized or managed. There are at least 3 ways to log into it, and then even still it asks you to log in again. And then there is a permanent check in button where it wants you to manually enter all your personal data / names / addresses / hotel etc. Even though you’ve logged in 3 times. Don’t click on a pdf link or you get stuck and have to restart the app, eg the daily menu link. “Map” is just a google maps image with locators in unhelpful places, some markers even located in nearby competitor hotels lol. And not helpful if hotel has multiple levels. Activity calendar is good. Restaurant hours list ok. Restaurant reservations don’t work in app, we have to go to front desk.

28. ★★★★★negative experience without a specific reason· unspecific

    Poor functionality. Just wasted way too much time to find out your app and reservation system is pitiful. I need to book rooms for a graduation trip and I can’t book different types of rooms?!? That’s just absurd. I need regular rooms for the graduates and we want a suite. I can’t book them together, nor can I book a separate reservation with the same dates using the same log in. So the workaround is to create a whole other account just to book the dang suite. why in the world would you not let me add a suite to a reservation that costs more anyway?!!! I thought I must be doing something wrong so I called in the reservation center and they can’t book/change the reservation for me either. Come on – you gotta fix this

29. ★★★★★negative experience without a specific reason· unspecific

    Don’t bring high price items. Went to Cano Mexico last week. Had my laptop stolen from my hotel room 15 minutes of being there. Not even two seconds of putting my belongings down to visit my friend’s room. Did a report and was told it wasn’t there problem because I didn’t put my laptop in the TINY safe. They slick with it. Be safe out here.

30. ★★★★★negative experience without a specific reason· unspecific

    Your app is not very good… ... Your app is not very good… I wanted to book a room at 11:15 pm for that night and it would not give me the option to book it that same day.. it kept giving me the next day.. I had to stay at another hotel because I could not complete my reservation.. Update your system and the time zones according to hotel locations.... Thanks!