Favor: Texas Food Delivery

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1. ★★★★★подписка и платные ограничения

   App is fine Favor service is awful. I really wanted to like Favor because it’s associated with H-E-B, and I even paid for Favor Gold, but my experiences have been consistently disappointing. The final straw was a recent grocery order worth over $160 that was delivered to a completely different address, not even on my street. I received none of the groceries. While the order was refunded, the customer service experience was incredibly unprofessional. Multiple agents appeared to rely on scripted responses that did not address any of my concerns and provided confusing explanations and then closed the chat without allowing me to even send a response. It was the worst customer experience I’ve ever had and felt as though they had never been properly trained. Walmart delivery of all places has miles better customer support. Unfortunately, this wasn’t my first issue with Favor runners. I’ve also had groceries packed carelessly, including raw meat placed with produce and heavy canned goods packed with bread and other easily damaged items. Mistakes happen, and I can be understanding when they do. What matters is how a company responds. In my experience, Favor’s customer service has been far below what I would expect from a company associated with H-E-B. I expect better from an H-E-B-affiliated service. Unfortunately, this experience has convinced me to cancel my Favor Gold membership and use other grocery delivery options going forward.

2. ★★★★★негативный опыт без конкретной причины· без конкретики

   NO REASON FOR FAVOR IN 2026. The best thing about Favor was the fact that you tipped AFTER the service is rendered. That has now been changed to tipping BEFORE the service has been rendered. The end result is the quality of service has absolutely tanked. Night and day difference between the levels of customer service by the driver before and after this change. Additionally, the driver pay structure has been recently altered at the expense of the driver’s paycheck. So the total number of active drivers has dropped tremendously, resulting in orders going unfulfilled. On top of that, the restaurant-to-Favor relationship is so poor and uncommunicative, Favor consistently advertises restaurants that are shut down, currently closed, or are operated out of someone’s kitchen. Do not use Favor in 2026.

3. ★★★★★курьер взял два-три заказа

   Terrible Service - Delivery’s to Wrong Address or Just Get Cancelled. If you want to hire a service that delivers items (dinner) to other places other than your home, have your deliveries cancelled after extended periods of time for no reason or have items missing from the order that you placed and PAID FOR, then Favor is for you!! They are sadly undependable and unreliable and finally after many issues I have had enough. Pictures of my food at someone else’s door and then no one responds or answers their phone is more common than not. UberEats you’ve won my business just because Favor sucks so bad.

4. ★★★★★подписка и платные ограничения

   Fails to deliver. About 75% of the time I use this app I have to cancel my order or request a refund because it is not delivered. This is trash.

5. ★★★★★блокировка или удаление аккаунта без объяснений

   Scam. Tried this and was a waster of time!!!no food and a notification from my bank they tried to pull money from my account, chat bot said my card was not entered! Scammed! You have been warned.

6. ★★★★★негативный опыт без конкретной причины· без конкретики

   They are mean. They won't reactivate my favor account

7. ★★★★★негативный опыт без конкретной причины· без конкретики

   Tip required. The order was cheap until it said tip was required. Minimum 2.00$. Why is tip required i know that it’s another person shopping for me but the price of what I bought was expensive after the tip! I’m only saying it’s cheap because I’ve checked other places.

8. ★★★★★негативный опыт без конкретной причины· без конкретики

   No HEB near me. I ordered a grocery delivery near me and got it just fine, was suggested to get the app, I downloaded the APP and it stated there was no HEB near me, this is right after I got my delivery from HEB delivered by Favor. So this app is useless to me.

9. ★★★★★негативный опыт без конкретной причины· без конкретики

   4.8 Rating?????. Thank you all for your reviews! I thought it was just me!! 🙄😱🤯 I’m too old/stressed to deal with all of their BS! 🤮🤮🤣🤣

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible Customer Service. I’ve been over charged my original total is $25.55 and with a tip of $5.03 would make it $30.58 okay, so then I get charged $32.58 so they changed my tip amount this was yesterday 05/14/26 and today 05/15/26 the charges updated from $32.58 to $38.23 for what? I don’t even know and I’ve tried talking to 3 different customer service representatives and they’re no help or just don’t even contact me back . I’ve now emailed favor and I’m waiting to hear back, but people the deals look great like you’ll save some money but in the end they’ll get you with all these unexpected charges , pretty illegal if you ask me . DONT WASTE YOUR TIME , ubereats and DoorDash has never treated me like this and it’s never hard getting in contact with someone like it is here with favor

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    App no longer works; neither support. I have removed this app 4 times, tried to sign in using Google and the app does not want to take the information.

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    terrible app. does not work nor let you sign up !

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    Not worth it. I ordered twice from this app. Everything I ordered both times required a substitute on multiple items. There’s no reimbursement. And definitely not enough time to respond to just cancel it. Now I gotta go return these items, “hopefully” and choose the correct one. I know damn sure they didn’t run out of bread at 7am.

14. ★★★★★подписка и платные ограничения

    Needs a Class Action lawsuit. It is really grimy to lie to customers about final pricing on orders. Favor does this thing where they tell you check out what your final price is and they do an authorization charge for more than that, then after delivery you see you’re charged an extra $2+ that wasn’t for sure listed on the final page of checkout. When it happened the first time support made it seem like it was accident that the final price wasn’t accurate, turns out it’s just an act, they know they purposely leave out fees they are going to charge you on the final page of checkout so they can come back and charge you later.They already make you tip drivers $2, if it’s required it’s not a tip then, just another service charge because they poorly pay their drivers. They also won’t even assign the closet driver to you which causes a 10 minute delivery to take 40+ minutes. Never using again!!

15. ★★★★★недостающая позиция: вернут пять долларов вместо еды

    Worst food delivery app I’ve encountered. Gave me a random 20$ dollar credit and when I used it on a single item that was 25$ they tried to charge an extra 25 and then another 15 when that 25 was getting declined. When I complained they apologized and claimed it was mistake on their end and they payed what they said I owed because apparently I owe 40 dollars for a 25 dollar order that was covered mostly with credit including tip. Yea right. This app seems real sketchy and suspicious with the random amounts in the multiple charges they give u after ordering one thing. They are also suspicious and very terrible with customer service and could not clearly explain why they’re were trying to charge me random extra amounts. They then ended up throwing a 15$ credit at me for complaining and to this day that credit isn’t even my account. Hopefully you’re the person who reads reviews bec I wish someone would have warned me how sneaky this app is.

16. ★★★★★негативный опыт без конкретной причины· без конкретики

    HONESTLY THE WORST DELIVERY APP. No matter what size my order is or how close it is I have to wait OVER an hour for anything to get here. Honestly one of the worst delivery service apps I’ve seen.

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    Terrible customer support. I waited AN HOUR for my food, saw it go through two different drivers names. The second one called and said the restaurant said my food had already been picked up. Customer service tried to gaslight me and said there was never 2 runners and threw a measly $5 my way. Sticking with door dash from now on

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    App Refresh. When the app refreshes, everything in your cart disappears. So frustrating.

19. ★★★★★подписка и платные ограничения

    Don’t!!!. I placed an order and they canceled it but the payment did go through my bank, there’s no costumer service support number. DONT DO IT

20. ★★★★★подписка и платные ограничения

    Not what it once was. I’ve had 2 hr long wait times both before my runner accepted and after… I used to even pay for the GOLD because I loved this app, however it has dwindled to runners stealing items, taking forever, not delivering to the correct house, or being rude in general. Also, deciding to add the tip function BEFORE you get your food and are properly satisfied is ridiculous… I’m not going to tip my waiter, bartender, or barber early, am I?

21. ★★★★★негативный опыт без конкретной причины· без конкретики

    READ ME FOR EXCESSIVE WAIT. - Big change: H-E-B shifted ~70% of grocery deliveries from its hourly drivers to Favor. - Why it matters: H-E-B did this to cut costs and increase profits. - Immediate effects: - Favor’s system is now overloaded. - Coordination between stores and drivers worsened (favor drivers do not go into the store and are not informed about many things). - Delivery reliability and speed have declined. - Driver impact: - Favor drivers face higher out-of-pocket costs and less predictable earnings. - Overall result: Higher profits for H-E-B, but worse customer experience. Extra; as other reviews have mentioned HEB charges more than its direct competitor Walmart for delivery. And offers free perks outside of Walmart such as paramount.. Do what you will with that information.

22. ★★★★★негативный опыт без конкретной причины· без конкретики

    Terrible. Ap allowed me to place an order. However after waiting close to 2 hours for our dinner to be delivered with no update from FAVOR what so ever. I reached out to customer service who informed me there were no runners and I should just cancel my order. Why would they allow me to place it in the first place if no runners were available? TERRIBLE service. Never again.

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    Garbage. HEB runs an amazing grocery store, but Favor is absolute trash. I’ve used it a few times, and it is always a horrible experience. I’m once again deleting the app. Please avoid this app at all costs.

24. ★★★★★блокировка или удаление аккаунта без объяснений

    Account Wrongfully Suspended. My account was suspended because of flagged activity, even though I didn't do anything wrong. I didn’t even place a single order.

25. ★★★★★негативный опыт без конкретной причины· без конкретики

    Not recommended. I’ve always liked HEB. I’ve always enjoyed shopping there. This app, a year ago, was enough to shred my loyalty. The design of this app is a toxic cesspool of consumer abuse ready, willing, and leaping at the first opportunity to rob you. How, you ask? Imagine putting in a grocery order and leaving a tip (mandatory with Favor btw), and let’s say the order is over $100 and the tip is $20. Now imagine getting $10 of your products delivered (not a typo) and tipping $20 for it. Oh, yeah, because with Favor, you can’t reduce your tip post delivery, and customer service doesn’t care. I gave up after Favor encouraged the theft in the triple digits for me. To hell with Favor, and to hell with HEB

26. ★★★★★поддержка не отвечает или не решает проблему

    Customer service non existent. I told my favorite runner to not sell anything and instead he stubbed my 1 pound thing of meat with a 5 pound thing of meat that I can’t afford and when I tried to contact customer service about it, I got no response. Stay away from this app unless you like losing money from incompetent shoppers and no customer service to resolve the issue.

27. ★★★★★отмена невозможна: платишь за заказ, который не состоится

    Not worth the fees. I ordered from the app. The app did not send in the order to the restaurant Our driver had to rush the order. Once delivered, we were charged almost double what was originally shown in the app. The receipt showed an adjusted price after ordering. Each item was adjusted to an increase of 58% -79% per item.

28. ★★★★★подписка и платные ограничения

    DO NOT USE THIS APP. i’ve always had issues with favor and the runners. i’ve had my food stolen and not been reimbursed for it. and there’s been many times where i’ve waited over an hour for my food and still haven’t gotten a refund for it. ive never had these type of issues with any other food delivery service. DONT USE THIS APP.

29. ★★★★★подписка и платные ограничения

    Total scam. They have terrible customer service and up-charge you after you order without notifying you. I placed an order with the expectation of it being $64.99 exactly including tip and they raised the price post order to over $80 with zero notification! Predatory business tactics. When I brought this issue up to customer service they were slow and refused to mitigate the issue. After this issue I went though previous orders and found that the do this regularly on many of my previous orders with zero notification or option to cancel before being charged. Avoid this app, it’s a scam. They use the good faith and reputation of HEB to take advantage of their customers. If I could give them zero stars I would.

30. ★★★★★негативный опыт без конкретной причины· без конкретики

    Beware: Drivers steal orders. Drivers will steal your deliver order and support will do nothing about it, even if you email they’ll just consider it “strong feedback” and won’t punish the driver. The wait times are always insane too compared to other delivery apps. Don’t bother.