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Ride-hailing apps

Cancellation fee when the driver's at fault

Pain 6 out of 10, noticeable.

100 reviews · in 32 of 90 apps · 0.5% of the category’s reviews · hand-checked: 78 of 95

A cancellation fee or a charge for a ride that never happened is taken when the driver didn't come, cancelled or asked you to cancel.

Category breakdown

How the 6/10 adds up

  • Share of the category’s reviews0.5%3.5 of 5
  • Apps32 of 900.7 of 2
  • Reviews1001.3 of 3

Total5.5 ≈ 6/10

Where people write about it

32 with this pain58 withoutEach dot is one app in the category

Most often in

  • Ola: Book Cab, Auto, Bike Taxi23
  • Empower - Your ride, your way18
  • 99: Rides, Food, Pay7
  • Gett: Book black taxis4
  • Jeeny - Book Affordable Rides4

Ratings in these reviews

  1. 5 out of 5: 5
  2. 4 out of 5: 2
  3. 3 out of 5: 4
  4. 2 out of 5: 9
  5. 1 out of 5: 80

What people write

Ola problem with cancellation. When driver cancelled pickup Ola charged 50 Rs. Cancellation charge to me.It is not fair and surprised how they do that to customer.
Ola: Book Cab, Auto, Bike Taxi★★★★★

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