Gopuff - Grocery Delivery
gamed ratingGopuff built a convenient express delivery model from its own warehouses, which means consistently fast fulfillment in normal conditions. But when things go wrong, a courier goes unassigned with no warning, and support only offers a chatbot with no real resolution.
62real score
4.8store star
250,693ratings
About the rating
77% five-stars with a text average of 4.32 is anomalously high for a service with notable complaints about wrong addresses, unassigned couriers, and missing refunds, a pattern consistent with incentivized ratings.
Strengths
What users love
- Fast delivery of snacks
- Drinks
- And everyday essentials in under 30 minutes when a courier is available.
Weak spots
What users hate
- The app doesn't warn you if no courier is assigned by the time the warehouse closes
- The order just gets cancelled.
Who it is for
City dwellers who need small purchases right now without a trip to the store
Screenshots
