Gopuff - Grocery Delivery

62 of 100 · reviews
4.8of 5 · store
250,693ratings on the App Store
478reviews read

An editorial reading of the saved reviews

Gopuff built a convenient express delivery model from its own warehouses, which means consistently fast fulfillment in normal conditions. But when things go wrong, a courier goes unassigned with no warning, and support only offers a chatbot with no real resolution.

Screenshots

What people use it for

City dwellers who need small purchases right now without a trip to the store

What reviews praise

Fast delivery of snacks, drinks, and everyday essentials in under 30 minutes when a courier is available.

What reviews complain about

The app doesn't warn you if no courier is assigned by the time the warehouse closes, the order just gets cancelled.

What users experience

1 excerpt from the breakdown. These are individual cases, not a verdict on all users.

Late when I ordered my things and nobody came to bring me my things until an hour later and I have a gopuff fam account! Starting to become more of an issue for me and everything else! Why even have this Go Puff Fam account for what purpose then?